John Pena | Page 18
Service Advisor
Norm Reeves Toyota Dallas
9525 E R L Thornton Fwy
Dallas, TX 75228
199 Reviews
Write a Review199 Reviews of John Pena
December 05, 2021
The dealership at hole is very respectful and cordial to the customers. However, I recently had work done in the range of $3,000 and then started having numerous problems after that which I attribute to the the customers. However, I recently had work done in the range of $3,000 and then started having numerous problems after that which I attribute to the work I had previously done. I still brought it back in to get fixed and you still charged me an outlandish price. You are highly overpriced. More
Other Employees Tagged: Shelly Jackowski
November 18, 2021
Diagnosed the problem. Repaired quickly and efficiently. Had to order parts and I expected to wait two days, but repairs completed early the next afternoon. Great service. Had to order parts and I expected to wait two days, but repairs completed early the next afternoon. Great service. More
October 19, 2021
John was very helpful and made the diagnosis for my C-HR quite fast. I was very worried I had broken my car and talked of how badly I treat it in general. He then told me that I had only run out of gas, and quite fast. I was very worried I had broken my car and talked of how badly I treat it in general. He then told me that I had only run out of gas, and he did not laugh. 10/10 service More
September 14, 2021
The procedures were completed ahead of schedule and the car wash was a surprise. I appreciated the appointment only routine as the waiting room was not crowded. I also shopped around for a new car while I car wash was a surprise. I appreciated the appointment only routine as the waiting room was not crowded. I also shopped around for a new car while I was there and found a very helpful salesperson. More
Other Employees Tagged: David "DJ" Jones, Carlos Lopez
July 01, 2021
I visited the dealership for my 30,000-mile inspection. But since my 36-month lease agreement was coming to an end, I decided to also inquire about my end-of-lease options. As always, I was greeted with co But since my 36-month lease agreement was coming to an end, I decided to also inquire about my end-of-lease options. As always, I was greeted with courtesy, and received a clear and very thorough run-down of all my options. The associate I was dealing with gave me the distinct impression he genuinely cared for his customers. As for the servicing of my vehicle, I got the same reception: courteous, well informed and was apprised of the total cost beforehand.. More
Other Employees Tagged: Luis Garcia
May 25, 2021
excellent service, friendly stuff, got me in and out when I just called them and ask if I could stop by so they can do service on my 2020 Tacoma. Your efforts to service the clients don't go unnoticed. thank I just called them and ask if I could stop by so they can do service on my 2020 Tacoma. Your efforts to service the clients don't go unnoticed. thank you. More
Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez
March 18, 2021
I bought my first vehicle from Cowboy 8/30/20. Very professional sales staff. Had the first service yesterday and likewise very professional and prompt. My service advisor was John Pena.He is the best professional sales staff. Had the first service yesterday and likewise very professional and prompt. My service advisor was John Pena.He is the best. I'm glad to have made a purchase from Cowboy. More
Other Employees Tagged: David Ruiz Blas , Brad Allen, Richard Breaud, Tobias Fulton, Josh Stevens
February 21, 2021
Enjoy working with dealership for maintenance and repairs. They are very professional and responsive to any new issues that might come up. Will continue to come to the dealership for sure. repairs. They are very professional and responsive to any new issues that might come up. Will continue to come to the dealership for sure. More
Other Employees Tagged: Justin Auchter

