John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 18

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
199 Reviews
4.4

199 Reviews

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199 Reviews of John Pena

December 05, 2021

Dealership Rating
Employee Rating

The dealership at hole is very respectful and cordial to the customers. However, I recently had work done in the range of $3,000 and then started having numerous problems after that which I attribute to the More

by myhrly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Dec 06, 2021

Norm Reeves Toyota Dallas responded

Thank you for taking the time to submit a review. It's great to hear you found our staff to be respectful and cordial! We take pride in the quality of work that we complete and it is regrettable however that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact us at your convenience.

November 18, 2021

Dealership Rating
Employee Rating

John did a very good job with my vehicle and he explained the procedures very well to me. More

by Rosaline
Customer Service
Recommend Dealer
Yes
Nov 19, 2021

Norm Reeves Toyota Dallas responded

Rosaline, Thanks for sharing your thoughts about your experience working with John here at Cowboy Toyota. We appreciate your business and hope to see you again soon!

November 18, 2021

Dealership Rating
Employee Rating

Diagnosed the problem. Repaired quickly and efficiently. Had to order parts and I expected to wait two days, but repairs completed early the next afternoon. Great service. More

by stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 18, 2021

Norm Reeves Toyota Dallas responded

Thank you for taking the time to write us this great review, Stephen. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2021

Dealership Rating
Employee Rating

John was very helpful and made the diagnosis for my C-HR quite fast. I was very worried I had broken my car and talked of how badly I treat it in general. He then told me that I had only run out of gas, and More

by Seth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2021

Norm Reeves Toyota Dallas responded

Thank you for the 5 star review, Seth! We appreciate your business and our team looks forward to serving you again soon!

September 14, 2021

Dealership Rating
Employee Rating

The procedures were completed ahead of schedule and the car wash was a surprise. I appreciated the appointment only routine as the waiting room was not crowded. I also shopped around for a new car while I More

by jkelley
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: David "DJ" Jones, Carlos Lopez

Sep 14, 2021

Norm Reeves Toyota Dallas responded

It's great to hear that David, Carlos and John were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Cowboy Toyota!

July 01, 2021

Dealership Rating
Employee Rating

I visited the dealership for my 30,000-mile inspection. But since my 36-month lease agreement was coming to an end, I decided to also inquire about my end-of-lease options. As always, I was greeted with co More

by talk_to_me_goose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

Jul 01, 2021

Norm Reeves Toyota Dallas responded

Wow! Thank you so much for this great five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota. We look forward to having you as one of our valued customers for years to come.

Jul 01, 2021

talk_to_me_goose responded

I simply gave credit where credit was due. You guys rock!

May 25, 2021

Dealership Rating
Employee Rating

excellent service, friendly stuff, got me in and out when I just called them and ask if I could stop by so they can do service on my 2020 Tacoma. Your efforts to service the clients don't go unnoticed. thank More

by luis5.hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

May 25, 2021

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you, Luis. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

May 09, 2021

Dealership Rating
Employee Rating

Bobbie was great and so helpful. The service was good and the waiting to was comfy. Wish they had coffee available still, that would be nice. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: BOBBIE ADKINS

May 10, 2021

Norm Reeves Toyota Dallas responded

Thank you, Chris, for choosing Cowboy Toyota, your feedback and rating mean a lot to us. We're glad Bobbie was able to help, and we hope to see you again!

March 18, 2021

Dealership Rating
Employee Rating

I bought my first vehicle from Cowboy 8/30/20. Very professional sales staff. Had the first service yesterday and likewise very professional and prompt. My service advisor was John Pena.He is the best More

by jwall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Ruiz Blas , Brad Allen, Richard Breaud, Tobias Fulton, Josh Stevens

Mar 30, 2021

Norm Reeves Toyota Dallas responded

We are so happy that you purchased your first vehicle from Cowboy Toyota. We are glad you continued to receive top notch customer service from John in Service. Thank you!

February 21, 2021

Dealership Rating
Employee Rating

Enjoy working with dealership for maintenance and repairs. They are very professional and responsive to any new issues that might come up. Will continue to come to the dealership for sure. More

by dr.stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

Feb 28, 2021

Norm Reeves Toyota Dallas responded

Thank you for letting us know that you received fantastic customer service from our Service Department. We are glad that you will continue to use Cowboy Toyota to take good care of your vehicle.

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