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John Pilatz
100 Reviews
Several time Ranked #1 Subaru salesperson in the State of Indiana! I have 18 years in the car business and look forward to providing you a GREAT experience with your new vehicle! I’m happily married to my wife Lisa and we have 3 boys..Madden - Oliver - Ethan. I love watching and playing sports - Although, more watching as of late! 🙂 I am YOUR Friend in the Car Business!
Read moreDealership Experience
12 yrs, 1 mo
Industry Experience
22 yrs, 1 mo
Specialties & Trainings
Certified Sales and Leasing - Subaru
100 Reviews
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100 Reviews of John Pilatz
Verified Customer
August 17, 2020
We had a great experience with Bob Rohrman Subaru. Our sales rep was wonderful and accommodating. He was available and never pushy. We would recommend the dealership to anyone sales rep was wonderful and accommodating. He was available and never pushy. We would recommend the dealership to anyone More
by MES5388
Other Employees Tagged: Anne Shepherd
July 30, 2020
Purchase experience Good to work with. I recommend John for his service. I will come for him next time when I purchase a new car. Have a good day. Good to work with. I recommend John for his service. I will come for him next time when I purchase a new car. Have a good day. More
by SHENGBAO.CHEN
July 10, 2020
Windshield replacement. Scheduled thru your service dept., then farmed out to third party which resulted in some confusion..Total time involved resulted in more hours than wa Scheduled thru your service dept., then farmed out to third party which resulted in some confusion..Total time involved resulted in more hours than was estimated at beginning....Ins & deductible payments worked out O-K, and so we were satisfifed , except for time.....I drive 65 mi. to your shop, so when I have 5 .5 hrs service time and 3 hrs on the road, makes a full day...It worked out alright, just a little confusion....Kara , serv. mgr., went overboard to make the experience pleasant.... More
by thegordons0
Other Employees Tagged: Jordan Shillings, Jenny Scott
July 08, 2020
I was so lucky to have John Pilatz as my salesperson. His product knowledge, follow up and care was top notch from the initial call to the visit and delivery of my new Outback. He made the buying experience product knowledge, follow up and care was top notch from the initial call to the visit and delivery of my new Outback. He made the buying experience very enjoyable and easy. More
by VICMURRAY63
June 02, 2020
A Great Place to Buy a Subaru! Having purchased a new Outback in 2018 from John Pilatz at Bob Rohrman Subaru, it only made sense to return when it came time to purchase another Suba Having purchased a new Outback in 2018 from John Pilatz at Bob Rohrman Subaru, it only made sense to return when it came time to purchase another Subaru, this time a "Legacy"! John and the entire dealership staff are great to work with and we highly recommend them...it's well worth the drive to Lafayette, IN. Thanks again John for all of your help. More
by Brian
Other Employees Tagged: Brad Belaire
May 20, 2020
Would give zero stars if allowed. Horrific customer service. Had my car for 4 hours. Was told would need to order a part. Upon picking up my vehicle found that they had the part in stock (passenger sid service. Had my car for 4 hours. Was told would need to order a part. Upon picking up my vehicle found that they had the part in stock (passenger side mirror) but did not install it. Had to schedule another appointment and then will have to take it to another location myself to have it painted! Waste of my time and very expensive. After this repair will never take my Subaru there again! More
by SAHACKER
Other Employees Tagged: Mark Cravatt
April 30, 2020
John was very understanding of situation we were in with our previous Subaru. Worked with us to get something that we like and last us unlike our previous subaru. our previous Subaru. Worked with us to get something that we like and last us unlike our previous subaru. More
by CHRISKOEBCKE
April 23, 2020
Great Experience by a Caring Staff I had the opportunity yesterday to buy my second Subaru from John Pilatz, the same salesman who had helped me before. I had called two days ago, set u I had the opportunity yesterday to buy my second Subaru from John Pilatz, the same salesman who had helped me before. I had called two days ago, set up an appointment, told the person who made the appointment for me what I wanted to see, told that person I did not haggle, I paid cash, and I would only buy a vehicle if the price seemed right to me. When I arrived yesterday morning, John had one of the cars in which I was interested pulled up to the front door. After I looked at it and expressed my reservations, he quickly found two of another model. I chose one of those. He figured the price, and we agreed that I would purchase the 2020 vehicle, trading in my 2018 Subaru Forester. I agreed to come back at a designated time in the afternoon. I met with John, as well as Joe Shane, who was in in charge of the paperwork. Both of them were extremely helpful, providing me with an even better price, which allowed me to extend warranty on the vehicle and prepay all six-month checkups for 84 months. This was a pleasant experience and makes me happy to deal with Bob Rohrman Subaru. More
by CMCGAW40
Other Employees Tagged: Joe Shane
April 22, 2020
To be charged 25 dollars for labor to change a cabin air filter and then another 25 dollars to change the engine air filter is not a fair price to me. For an oil change, tire rotation, complementary multi filter and then another 25 dollars to change the engine air filter is not a fair price to me. For an oil change, tire rotation, complementary multi point inspection, a complementary car wash and to change the cabin and engine air filters I paid $244.63. I don’t know the fair price of these services but this seems steep. I’m torn on recommending this service center. My service advisor Was very professional, kind and courteous. 5299 Jenny Scott. I noticed that these advisors are extremely busy. To the point they’re eating they’re lunch at the service desk. Give them their breaks away from the service desk. They deal with all customers, take care of them. I also overheard derogatory conversations about a female customer from the sales management are, had she or her husband heard these conversations there would be a lawsuit for sure. Clean house in that department. Makes me wonder what is said about my wife when we aren’t in earshot... More
by CALLISPA
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