John Powell | Page 3

Totally misrepresented 2000 Jeep Wrangler purchased here. A $9000.00 mistake that cost me $4500.00 that the dealer knew had engine problems. I will never buy from Kville Jeep again. here. A $9000.00 mistake that cost me $4500.00 that the dealer knew had engine problems. I will never buy from Kville Jeep again. More

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David Sutphin, We are very pleased with service that we received from Kernersville Chrysler Dodge. His attention to detail, courtesy, and professionalism was outsta We are very pleased with service that we received from Kernersville Chrysler Dodge. His attention to detail, courtesy, and professionalism was outstanding. The entire experience from start to finish was excellent. Daniel in internet sales did an outstanding job of informing me about the 2019 ram. David did a hands down amazing job making my experience fantastic. More

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Horrible service @KVCDodge will not ever return a call and worse, is either incapable of diagnosing issues or dishonest and continually charging for "fixes" that don't @KVCDodge will not ever return a call and worse, is either incapable of diagnosing issues or dishonest and continually charging for "fixes" that don't fix anything. Our 2013 Wrangler was acting up, cutting off and seeming to transmission slip. We took it to KVCDodge. Lenny never called us, so after a couple of days and many messages left and FINALLY getting through to Lenny, he told us the software needed updating. $130+. No change. When we took it back and made another half dozen calls that were never returned, we were told it need to have the carburetor blown out. After that $160+ and no better performance, we stupidly took it back. After a couple of days and about a dozen calls, they told us the starter suddenly died (we never had any issues with the Jeep starting). By now we had contacted service manager John Powell. We told him we have a trust issue and want to see the starter. We paid the $360+ for the new starter. They continued testing and after days and many more unreturned calls, they told us that the Jeep is programmed for a 17" tire and the tires are 18", so they re-programmed it. When we picked it up, there was no old starter. I called many, many times and first spoke with TJ in customer service. He said he'd call me back that afternoon. The following week when TJ didn't call me, I called and got through to Joseph, who assured me he'd have John call me. That was on a Friday. Monday TJ called me (the only call they ever made to us) and said John will call that afternoon. That was 3 weeks ago and NO ONE HAS EVER CALLED US. A horrible experience. Don't trust these liars. More

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A Fantastic Experience My experience with Kernersville Dodge Jeep Chrysler was fantastic. From the first phone call to the delivery of my new Jeep Gladiator. Everyone was ve My experience with Kernersville Dodge Jeep Chrysler was fantastic. From the first phone call to the delivery of my new Jeep Gladiator. Everyone was very knowledgeable and friendly. The sales women helped me through the buying process and turned me on to the service department who helped me out. I would recommend Kernersville to everyone. More

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Lack of Integrity and subpar attitude We have been patronizing this dealership for nearly four years and after today we will no longer be customers. We have 4 vehicles that we took there. We have been patronizing this dealership for nearly four years and after today we will no longer be customers. We have 4 vehicles that we took there. My husband went there this morning for an oil change(for which he already prepaid) and to get a quote on repairing or replacing blocked windshield wiper tubes, a tire pressure gauge, and 2 missing window buttons. Three hours after the car had already been there, they called and gave him a quote of about $600. He said he did have a warrant till 120,000miles. The rep said it ended in Feb. He said no thanks, he would just take the oil change. Upon picking up his vehicle, he looked at his receipt and was charged nearly $200. He assumed they fixed the tire pressure gauge, even though he asked them not to. As soon as he turned on his vehicle, the light for the pressure gauge came on. He went inside and asked “why is the light on if it was changed?” The manager told him oh no that was for diagnostics and the oil change. He asked why are you charging me for an oil change when it was paid for already. My husband also questioned why they ran a “diagnostic” if he told them exactly what was wrong. He was never told that he would be charged for a diagnostic or that they were going to do one in the first place. The manager’s response was THAT’S HOW MY GUYS GET PAID”. My husband asked if they ran a diagnostic, they should’ve ran it on everything. The manager replied We Run diagnostics on what you tell us. It’s very concerning and disappointing that we were treated with less appreciation and respect once we are no longer under warranty. It’s unfortunate. More

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Friendly and Fast Service I’ve always had a wonderful experience at Kernersville Chrysler Dodge Jeep Ram. Fast, friendly service of my Jeep every time. When I call for an appo I’ve always had a wonderful experience at Kernersville Chrysler Dodge Jeep Ram. Fast, friendly service of my Jeep every time. When I call for an appointment, they are always accommodating and when I drop my vehicle off and wait for service, they are professional and always make me feel like they value my business. More

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Awesome service day! Another awesome service day! Quick easy, time efficient. Loved the car wash & vacuum after. One of my favorite things about getting my vehicle servic Another awesome service day! Quick easy, time efficient. Loved the car wash & vacuum after. One of my favorite things about getting my vehicle serviced at Kernersville. Looks as clean as the day I bought it 2 years ago. More

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Very good service. Very nice place to get work done on my vehicle, people were friendly and helpful. I was very pleased with the work that i had done and how easy it was Very nice place to get work done on my vehicle, people were friendly and helpful. I was very pleased with the work that i had done and how easy it was to have any questions answered. More

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Great people, great environments. I love coming here. The people are the best. Scott and rhe team are incredible and I will slwYs come back. Also, the coffee is the best. I love coming here. The people are the best. Scott and rhe team are incredible and I will slwYs come back. Also, the coffee is the best. More

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Dealership experience Great place to deal with a around ,Lenny is a great service advisor he helps me all the time ,and chris does also but only sometimes Great place to deal with a around ,Lenny is a great service advisor he helps me all the time ,and chris does also but only sometimes More

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