John Powell | Page 2

The service center is terrible! I took my jeep in twice under warranty had to rent a car while they “replaced the oil pump” and “changed the oil” then my check engine light comes on I took my jeep in twice under warranty had to rent a car while they “replaced the oil pump” and “changed the oil” then my check engine light comes on I read the code and it says low oil pressure. I then check and the dipstick is dry so I have my ase certified mechanic pull the plug and only two quarts of oil comes out of my jeep! Don’t EVER take a vehicle to them for service! They replaced an oil pump left a dirty filter in and then put a sticker in the windshield saying they changed the oil. Now I’m inconvenienced to have to have my jeep looked at because their mechanics screwed up. More

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Had a 10am appointment on Tuesday August 30 2022. Arrived on time. I was there for a 30,000 mile service on transmission which is drain and replace fluid. I also was within 60 miles of my 3yr 36000 Arrived on time. I was there for a 30,000 mile service on transmission which is drain and replace fluid. I also was within 60 miles of my 3yr 36000 bumper to bumper warranty going out. The service writer told me the pan had to be dropped to drain fluid I should change filter as well as fluids and also that I needed to service the reared and transfer case along with air filter and cabin air filter. I also told him I live 2hrs away and I would be waiting on my vehicle. While waiting I got on the internet and researched the service interval and I was right it is fluid only at 30,000 miles and the transmission does indeed have a drain plug. Also the transfer case and rear end is to be checked at 30,000 miles not changed. at 1120 I go outside and look to see if they had started on my truck and thankfully my truck was still sitting outside and they had not started on it, but you would think since I had an appointment for 10am and was waiting on it. I immediately told the service writer to bring me my truck, If they don't have enough since to know the service interval or whether there is a drain plug then I don't want them anywhere near my truck, would not recommend this place for service. Cant speak for sales because I have not purchased a vehicle here. If I could rate it 0 stars I would. More

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The service department is too expensive! I was there on Tuesday to have my window and digital display repaired and the window was 385 dollars and the radio was 1000 dollars. That is UNBELIEV I was there on Tuesday to have my window and digital display repaired and the window was 385 dollars and the radio was 1000 dollars. That is UNBELIEVABLE that a broken window button would cost that much and the repairs for the radio are more than my car payment itself. I thought I had a lifetime warranty on the vehicle only to find out at the dealership service department that I only had a extended warranty. So I was mislead or down right lied to about a warranty contract that I never even signed! Now I am left with costly repairs for the radio to be replaced and some upholstery repairs that I haven't even mentioned in this review. Securely, Very upset and angry customer! More

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Excellent service extremely happy with the job day did Continue to be mad dodge here for repairs and service hey Siri can I trade in one day Continue to be mad dodge here for repairs and service hey Siri can I trade in one day More

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Ilana E was my sales consultant and she hustled hard to get the job done, I went through several trucks to find the one I want and she just kept bringing them over for me to check out. Very nice and easy t get the job done, I went through several trucks to find the one I want and she just kept bringing them over for me to check out. Very nice and easy to work with. After the sale there were some pretty major issues with the truck, the dash and some trim had cosmetic issues and needed to be replaced. Pete P and his service team took great care of me and did an excellent job, been in the automotive field 45 years and I am not impressed easily and very picky, we still have a couple outstanding issues to get fixed but I have confidence that they will get my RAM "perfect" . For me it's not about having problems it's about how the dealer and manufacturer handle those problems, Kernersville CDJR and RAM are the team to go with. More

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I brought in my newly purchased 2020 Ram Laramie/Route 66 Customs (2500) miles and was having issues with my 4 WD system. Called the Service Department and Joh Powell was efficient in getting me in that sam Customs (2500) miles and was having issues with my 4 WD system. Called the Service Department and Joh Powell was efficient in getting me in that same day, diagnosed the issue and ordered the part. I came back the very next day and he had me in and out in a matter of 30 minutes! John was the model of EXCELLENT customer service and communication! Kearnersville RAM is the only place to buy and have your new truck serviced! A well oiled machine for sure! Keep up the great work John! More

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Phenomenal experience purchasing RAM 1500. My salesman was the best I’ve ever had. Dealer provided great service and rock bottom pricing! Dealer offered invoice pricing, plus maximum discounting right up was the best I’ve ever had. Dealer provided great service and rock bottom pricing! Dealer offered invoice pricing, plus maximum discounting right up front. Offered 0% Financing with 90 days till first payment. More

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Kernesville dodge Chrysler Jeep Ram is the best dealership I have ever dealt with from the sales , finance , customer service dept, the best, even the transport truck driver was excellent, A+ all t dealership I have ever dealt with from the sales , finance , customer service dept, the best, even the transport truck driver was excellent, A+ all the way More

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Not standing behind their work I took my son's truck in for a spray in bedliner. The person applying the bedliner messed up part of the paint on the bed. Without calling me they dec I took my son's truck in for a spray in bedliner. The person applying the bedliner messed up part of the paint on the bed. Without calling me they decided to spray the liner 5in down the side of the bed. I asked them to remove their mistake, they did but it REALLY ruined the paint. They would not do anything to help remedy the issue. Essentially they said I'm on my own. Customer service is clearly bad. More

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In November this year my van has 106,000 miles on the In November this year my van has 106,000 miles on the odometer. I was driving down the road went my van went into I contacted Chrysler and t In November this year my van has 106,000 miles on the odometer. I was driving down the road went my van went into I contacted Chrysler and they said I was out of warranty and my extended warranty was out.Chrysler agreed to pay $6500.00 of the $ 7500.00 . Approximately 2 weeks later I was informed the Control Shifter was on back order til Febuaray 15th !!! The dealership and Chrysler will not give me anything to drive.Many animals will die as a result of this refusal !!! I talked to the used car buyer at Kernersville Dodge ,I was going to trade for a new van.The used car manger offered me $6.000 for my van,that was after it was fixed ! The trade in value on my van is between $12.000 to $15,000. This was very insulting !!!! My husband has bought his last two trucks from Kernersville Dodge.He will not be buying his next truck from Kernersville Dodge !!! I cannot began to explain how disappointed I am with Chrysler, Mount Airy Dodge and especially Kernersville Dodge !!! Sincerely, Melissa Scott Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android More

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