John Schmidt

Cost me $223 dollars for them to tell me that me driver side Jeep seat needs a cable, that’s going to cost me another $657 dollars… Bunch of CROOKS. side Jeep seat needs a cable, that’s going to cost me another $657 dollars… Bunch of CROOKS. More

by danabrady64 Verified Customer Verified Customer

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My diesel Ram 2500 was repaired under extended emissions warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management failed to repair this truck in a realistic time frame When I made the appointment stating the symptoms for the work order, I asked the service rep to confirm with the parts person parts were available, and he confirmed any diesel emissions parts needed were available. I was then told the appointment would be for 6 days away. Once I brought the truck in, it took me several calls over 3 or 4 days to be told it had not even been brought in yet for maintenance. Then, over the next few weeks, it awaiting parts. Then, maintenance could not begin, awaiting another two parts. Then, when those parts were received, the DEF injector could not be removed, with another week awaiting that part. My point is, there is poor parts management fleet wide! They told me of a similar parts unavailability, fleet wide, regarding a 3500 dually. Maintenance management, inability to hire enough diesel mechanics, and fleet-wide parts management, based on stocking enough spare emissions parts based on the fleet-wide emissions statistical failures, which contributed to this unacceptable customer service. This Ram truck was well built, drives well, and it serves a nation-wide customer diesel 2500 need. Feel free to research this warranty maintenance and contact me for further poor customer service details. More

by MJCOUGLER Verified Customer Verified Customer

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Great service department very helpful, the manger is amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. More

by 19.marisa.kyle Verified Customer Verified Customer

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The work that was done was fantastic with little difficulty. The communication from the dealership however was atrocious. They didn’t communicate about what work needed to be done, in addition there difficulty. The communication from the dealership however was atrocious. They didn’t communicate about what work needed to be done, in addition there is an automated system that forwards you to a call center before you can talk to anyone. Getting through to the actual service center was the most difficult part. While I appreciated the quality of work, the customer service made for a frustrating experience. More

by 4mpnqcp4jv Verified Customer Verified Customer

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I had a great ,experience with the dealership and noticed that everyone is a team . that everyone is a team . More

by MREED9340 Verified Customer Verified Customer

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While we have reached an acceptable end result, the time it took to get there, and the general delay in communications out from the service department is a problem. There have been multiple times were an it took to get there, and the general delay in communications out from the service department is a problem. There have been multiple times were an issue comes up after dropping off my vehicle for service, having been missed by the service department. Whenever I have recently had my vehicle in for service, I do not receive timely updates, with often the only way I receive an updating behind calling in myself. It is clear that they need to devote less resources to sales, and more resources to service. I have been pestered repeatedly to buy a new car from them by the sales department, while being told that the service department is overloaded with work. Chuck Hardy, you seriously need to reevaluate what your prioritizing here. The "Contact Chuck" part of your website says someone will reach out to someone who has a concern when they reach out to you, but I never received one, which I think is perhaps the best example of the communication issues Vision has. More

by A G Verified Customer Verified Customer

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The problem was fixed but never called me when it was done I had to reach out to see if it was done. done I had to reach out to see if it was done. More

by AMANDALYN1991 Verified Customer Verified Customer

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I am a devoted customer. You have kept my vehicle running very smoothly and only slightly disappointed me one time! You have kept my vehicle running very smoothly and only slightly disappointed me one time! More

by rcford1502001 Verified Customer Verified Customer

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I was able to get my car inspected without an appointment! Jonny was very kind and accommodating! Great to be treated as a vip! appointment! Jonny was very kind and accommodating! Great to be treated as a vip! More

by dhcamp23 Verified Customer Verified Customer

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The staff made you very comfortable from the second you walked in until your business was finished and you walked out. I have already recommended them to my family and friends. walked in until your business was finished and you walked out. I have already recommended them to my family and friends. More

by garys1951 Verified Customer Verified Customer

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