They sold us a CPO Vehicle as being certified when in
fact, the vehicle had been in a moderate to severe collision. This plummeted our resale or trade in value by $10,000 dollars. Sullivan Cadillac … is
fact, the vehicle had been in a moderate to severe collision. This plummeted our resale or trade in value by $10,000 dollars. Sullivan Cadillac … is not a trustworthy organization …!!!
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by PONCEDUDE
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2025 -
Sullivan Cadillac responded
Thank you for taking the time to share your feedback. We understand how important it is for customers to have full confidence in their vehicle’s condition and value. At Sullivan Cadillac, we value hearing from our customers as it allows us to continually improve how we present and review vehicle details before a sale.
If you’d like to talk more about your concerns, please feel free to reach out to us directly. Your insights are valuable as we strive to enhance our service.
Sincerely,
The Sullivan Cadillac Team
John is outstanding - he really understands the concept
of “customer service”. Although always busy, he keeps you informed about your repair status and he is quite knowledgeable about Cadillacs. My issue w
of “customer service”. Although always busy, he keeps you informed about your repair status and he is quite knowledgeable about Cadillacs. My issue was diagnosed very quickly and repairs were made under warranty - and I picked up a great price on an oil change as well. I appreciate Sullivan’s service department folks - they are all great!
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by mark.s.long
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review, Mark! We are thrilled to hear about your positive experience with our service department at Sullivan Cadillac. It's great to know that our team, especially John, provided you with excellent customer service and kept you informed throughout your repair process. We're glad to have been able to assist you with your warranty repairs and oil change. We appreciate your kind words and look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
John always takes good care of my XT5 and an excellent
Service Advisor. Very pleased with Sullivan Cadillac.
Service Advisor. Very pleased with Sullivan Cadillac.
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by BOO829
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2025 -
Sullivan Cadillac responded
Thank you for your kind words! We're happy to hear that John has been taking great care of your Cadillac XT5 and that you're pleased with your experience at Sullivan Cadillac. We appreciate your support and look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
I had the same problem before and was fixed for months.
This time the same problem but wasn’t fixed. Now it will cost me almost $5,000 to fix! Who has that kind money no me!
This time the same problem but wasn’t fixed. Now it will cost me almost $5,000 to fix! Who has that kind money no me!
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by CHUKITA32
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2025 -
Sullivan Cadillac responded
Thank you for sharing your thoughts. It’s important to us that every concern is fully resolved and customers feel confident in their vehicle’s performance. At Sullivan Cadillac, your feedback helps us continue improving how we communicate repair options and long-term solutions.
Please don’t hesitate to contact us if you’d like to talk about your experience further. Your trust matters to us.
Sincerely,
The Sullivan Cadillac Team
Great service, everyone personable, clean restrooms, nice
refreshments, up to date info from service mgr
refreshments, up to date info from service mgr
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by rcroot
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We at Sullivan Cadillac are thrilled to hear that you had a great experience with our team. It's fantastic to know you appreciated our service, cleanliness, and the refreshments. We strive to keep our customers informed and comfortable. We look forward to welcoming you back for your next visit!
Sincerely,
The Sullivan Cadillac Team
I was able to get my car fixed on the same day that made
me happy
me happy
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by FRANKLINRICH2018
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
Sullivan Cadillac responded
Thank you for your feedback, Franklin! We're glad to hear that you had a positive experience getting your car fixed on the same day. At Sullivan Cadillac, we strive to provide timely service to our customers. We appreciate your support and hope to assist you again in the future!
Sincerely,
The Sullivan Cadillac Team
The service manager lied to me to get me back to there
dealership. I took my car for oil change and the tech broke something during the service and the manager promise to make the repair. When the repair
dealership. I took my car for oil change and the tech broke something during the service and the manager promise to make the repair. When the repair was made they charged me for the repair. I should not have to pay for their mistake.
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by terotime45
Service Price Transparency
Oct 23, 2025 -
Sullivan Cadillac responded
Thank you for sharing your experience. We understand your concerns regarding the repair charges following your recent service visit. At Sullivan Cadillac, we aim to maintain transparent communication and address customer concerns promptly.
If you’d like to review this situation further, please contact us directly so we can ensure your visit is properly evaluated. Your feedback is valuable to us.
Sincerely,
The Sullivan Cadillac Team
He was very professional and explained everything that
needed explaining. I had a good experience.
needed explaining. I had a good experience.
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by philro2000
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We're glad to hear that you had a good experience with us at Sullivan Cadillac and appreciated the professionalism and thorough explanations. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
Excellent experience and pleased with the service I
received . And love the car wash after each service
received . And love the car wash after each service
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by ABENAMILNER
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
Sullivan Cadillac responded
Thank you for your fantastic review! We’re delighted to hear that your experience at Sullivan Cadillac was excellent and that you appreciated the service provided. We take great pride in offering our customers a complimentary car wash with every visit. We look forward to welcoming you back again soon!
Sincerely,
The Sullivan Cadillac Team
The service on my auto was done quickly and John kept me
informed of any issues. I had to have the battery replaced..
informed of any issues. I had to have the battery replaced..
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by r.ferrell
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We're thrilled to hear that your service was completed quickly and that John kept you informed throughout the process. Our team appreciates your trust in Sullivan Cadillac for your vehicle needs, and we're here to assist you in the future. Don't hesitate to visit us again!
Sincerely,
The Sullivan Cadillac Team
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