From beginning to end of the process, John Santiago was so helpful answering all our questions and clearing all our doubts in a very professional and friendly manner.
All the crew at the dealer was friendly, attentive and patient even when our two yo boy was running around.
Overall the best experience during the process of buying a car.
If you are buying a car and expect great experience ask for John, he will be there for you until the end nd after.
"Smooth Transaction with TLC"
I have an extremely busy schedule and live more than a few hours away from the dealership. Gianny Garcia helped me in a manner that was caring and thoughtful. She answered all my questions patiently and reassured me of the process. She then handed my transaction off to John Santiago who I was extremely impressed with. Let me tell you all sales representatives should be modeled after him. He wasn’t pushy, arrogant or impatient to seal a deal. He was the complete opposite and took time to walk us through the whole process. Prior to us even arriving he helped to prepare our sales portfolio to make the transaction as smooth as possible. We were extremely impressed. At the end of our transaction he assured us that if we have any concerns he would be glad to assist us. We’ve couldn’t. have been more pleased with our service. Also with him being a Syracuse University Basketball fan what more could we ask for. Go Paragon and Go Orange 🍊!
"Good staff and service"
John Santiago was great. Didn’t feel pressured. Very knowledgeable with any features. Surprised that he was able to answer many questions. Also staff’s demonstration of car features after sales was a plus. Other salespeople from other dealers not so good. Only problem was final price on vehicle, didn’t feel I got as good a deal as I could have, but partly my fault for not looking up price or reasearching that particular model. In all got a fair price and would recommend. If I get another car would definitely shop here again.
"Amazing customer service "
Nicole Diaz was very helpful in our initial contact with Paragon Honda. She made sure that questions were answered and that we were getting what we wanted in our car. Nicole then connected us to John Santiago who handled the purchasing process for us. John was not only attentive, timely and professional - he went out of his way to make everything as seamless as possible for our family; he drove to our town in NJ twice in a two day period to facilitate paper work & to deliver the car. He is thoughtful and completely on point to what will support customers at every stage of the purchasing process. We were highly impressed with the dealership overall and with the various people besides Nicole and John who helped in the process. And in particular we appreciate how valuable it is to find someone as excellent as John Santiago and are grateful to him for all his help.
My experience of leading a new car after 16 yrs relaxing & smooth!! Would definitely go back to Paragon Honda! , to John Santiago!!! Thank you again!
"Our wonderful experience with Paragon "
We had a great experience with John and Paragon Honda as a whole! John was so helpful and thoughtful throughout! We felt very taken care of throughout the entire process from start to finish! our new car was delivered to my work at the exact time I requested! Everything was super easy and seamless. Would highly recommend this dealership and John!
"Our new honda crv"
- Old joe
The car leasing experience was fast and easy
John santiago was professional
Caring and guided is through the process
They delivered the car to our home
And for less than any of the 5 dealers
We contactedand deslth with
We will lease at paragon again
"BMW X5 - Fran & Luz "
Thank you John for all your help it was great meeting you definitely we’ll be coming back to see you again from Fran & Luz
"Wonderful experience "
- Alyssa White
I received a wonderful experience. John made me feel very comfortable and welcomed. He didn’t push me to purchase something I didn't want and took his time.
"Superb Customer Experience!!!"
- Jose C
I very rarely write reviews but this is one of the few expections I had to write. In full transparency I am a sales manager working in a different industry sharing my story on a exceptional person who happens to sell cars.
John Santiago at Paragon Honda in Queens, NY provided a high quality of service I wanted; on a human and personal level. He was able to personalize my car buying experience by focusing on what I needed and provided some great ideas and suggestions to tailor fit me. I especially appreciated John’s speedy response and was highly receptive in each of our touch points and interactions through various means of communication.
If you are looking for not your traditional high pressure sales, and instead a highly motivated advisor focused on high customer service and satisfaction- then find and talk to John Santiago