"We had a basic service and a door lock issue "
John, listen to our concerns and was able to diagnose the problem to our service technician.
Problem completely fixed in a timely manner and I was notified by email when my car was ready.
This was our 1st service with Fletcher Jones and a very good experience.
John Sarantidis in service is friendly, helpful, and informative. Always a pleasure to work with. He is a major reason we come to Mercedes for service.
"Trust and Treated like Family"
I've been coming to Fletcher Jones since December of 2004. I trust John Sarantides and appreciate his recommendations. I also appreciate his extending a small discount on my total bill, perhaps, for my years of loyalty to Fletcher Jones. As a single parent to my E320, any financial consideration helps.
I also appreciate the recommendations of the mechanics. I try to follow their lead and am grateful for their thoughtfulness and integrity. For a woman relying on the knowledge of others, it's easy to be taken advantage of thus, I am grateful to businesses who operate on the principal of integrity.
I also want to thank the car wash folks and car detail people. I always feel better when my car is clean and shiny.
Thus, when time permits, I try to bring by a little bit of goodies to let John and his crew know I appreciate their care for me, and my car.
"Fast and Excellent Service"
Once again the entire team showed while I appreciate the quality of service and customer service I always receive at Fletcher Jones Imports. I got my loaner car quickly. The staff greeted me with a smile. The regular maintenance was performed with skill. The Best of Nothing motto truly applies here and Fletcher Jones service staff is the Best.
"John S provides a great customer experience "
They always treat you with respect and as if you are their only customer. Every time I have gone to Fletcher Jones Imports I am always treated as a VIP
Easily made an appointment greeted wonderfully upon arrival. John was very clear on what needed to be done. The work was performed and our vehicle was returned clean.
"Happy customer "
- Robin Ravize
My experience at Fletcher Jones is always a fabulous one. I know I’m always in hands with John. He’s helpful, informative and keeps me posted on what’s going on with my car.
Other Employees Tagged:
Mechanic Doug Wolff amazing
"Service Muuch Better Than Customer Service"
As always, John was top notch. However, the call in center does not match the quality of personal customer service one receives from Fletcher Jones Imports. I’m not sure where your call center is but they don’t seem to represent the five star treatment you expect from anything connected to Fletcher Jones Imports.
I blew out my front right tire and John was able to not only get me in right away, but they had my tire and changed it out that day! Very professional and he really cares about his clients.
John is by far the most professional and knowledgeable person I have worked with at the Mercedes dealership. I would highly recommend him to any of my friends or family.