John Schmidt

While we have reached an acceptable end result, the time it took to get there, and the general delay in communications out from the service department is a problem. There have been multiple times were an it took to get there, and the general delay in communications out from the service department is a problem. There have been multiple times were an issue comes up after dropping off my vehicle for service, having been missed by the service department. Whenever I have recently had my vehicle in for service, I do not receive timely updates, with often the only way I receive an updating behind calling in myself. It is clear that they need to devote less resources to sales, and more resources to service. I have been pestered repeatedly to buy a new car from them by the sales department, while being told that the service department is overloaded with work. Chuck Hardy, you seriously need to reevaluate what your prioritizing here. The "Contact Chuck" part of your website says someone will reach out to someone who has a concern when they reach out to you, but I never received one, which I think is perhaps the best example of the communication issues Vision has. More

by A G Verified Customer Verified Customer

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The problem was fixed but never called me when it was done I had to reach out to see if it was done. done I had to reach out to see if it was done. More

by AMANDALYN1991 Verified Customer Verified Customer

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I am a devoted customer. You have kept my vehicle running very smoothly and only slightly disappointed me one time! You have kept my vehicle running very smoothly and only slightly disappointed me one time! More

by rcford1502001 Verified Customer Verified Customer

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I was able to get my car inspected without an appointment! Jonny was very kind and accommodating! Great to be treated as a vip! appointment! Jonny was very kind and accommodating! Great to be treated as a vip! More

by dhcamp23 Verified Customer Verified Customer

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The staff made you very comfortable from the second you walked in until your business was finished and you walked out. I have already recommended them to my family and friends. walked in until your business was finished and you walked out. I have already recommended them to my family and friends. More

by garys1951 Verified Customer Verified Customer

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Vision Dodge is one service department I never have to worry if I'm getting over charged or sold something I don't need right away. Keep up the great work. worry if I'm getting over charged or sold something I don't need right away. Keep up the great work. More

by Yosiahmiller Verified Customer Verified Customer

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Vision Jerp is the best of what I expect from Jerp dealerships. Helpful staff that make you feel like family. Quick service at a good price as well! dealerships. Helpful staff that make you feel like family. Quick service at a good price as well! More

by louiseannettecorey Verified Customer Verified Customer

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Satisfied with the purchase, only had vehicle 5 days as it will sit in the garage until spring. it will sit in the garage until spring. More

by zwrenches Verified Customer Verified Customer

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Good service and on time, adding more words to complete survey to move on the next page survey to move on the next page More

by csweeney1 Verified Customer Verified Customer

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They got me in quickly and completed the needed services in a timely manner. A+ in a timely manner. A+ More

by milliman23 Verified Customer Verified Customer

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