John Staab

I am so grateful I received this email to voice my displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to us. I asked multiple employees for the GM's name and contact information, but nobody wanted to provide it. I finally looked it up online, and found that the GM is Colin Berndt. I filled out an online request asking him to provide his email address which he did on September 22. I emailed him back later on September 22 explaining our disappointment and asking for resolution. I had to send four more emails for a total of five before Colin called me on October 6, two weeks later. He was rude and abrasive, saying the reason he did not call back was because we did not purchase the vehicle from his dealership. This is true, but we did purchase from Dean Team and his dealership has been doing all of our service and warranty work over the last two years. He had not done his research and was assuming that we had towed the vehicle to the dealership in undriveable condition. The truth of the matter is that the service department botched their diagnosis and repair work and then was not competent in rectifying with the warranty company. Regardless, it struck me as unprofessional that he decided it was acceptable to ignore a disgruntled customer directly requesting a call from him. My husband and I explained the timeline and the service team's involvement. Colin eventually admitted that he needed to get more information and look into this, and would call us back. That call was one week ago and we have not heard back from him via email or phone. It is also worth noting that between our repeated requests for communication from Colin, several sales members from Dean Team emailed us asking us to come in and test drive new vehicles. Even when we responded to these emails, we never received a response or acknowledgement. More

Helpful 0

Report | Print

I have been working with the staff at Dean Team for this past year due to multiple repairs on my 2008 Jetta. It unfortunately not worth fixing as the bill was just adding up but I had the pleasure of workin past year due to multiple repairs on my 2008 Jetta. It unfortunately not worth fixing as the bill was just adding up but I had the pleasure of working with Eric in sales and Sarah in Finances and was able to get a new jetta! So worth it! The entire team, whether sales, financing, mechanics, even receptions, is so kind. They all seem to truly enjoy what they do and are very friendly with customers. They also will try everything they can to get you in a vehicle same day, I did not think I would drive off in a new set of wheels this past weekend but due to their great efforts and fabulous negotiation, I was able. Thanks a million times, cant wait to continue doing business with everyone More

Helpful 0

Report | Print

I have bought 6 cars from Dave Schultz across 15 years. Only from him. What does that tell you? He’s the best! Only from him. What does that tell you? He’s the best! More

Helpful 0

Report | Print

I love coming to Dean Team Volkswagon. Nick Berblinger is a dashing handsome young man who knows his stuff! Every time I have an issue I know I’ll be fully taken care of by not just him th Nick Berblinger is a dashing handsome young man who knows his stuff! Every time I have an issue I know I’ll be fully taken care of by not just him the entire staff! 5/5 on every point of inspection when looking at this dealership to do business with! More

Helpful 0

Report | Print

Dave Schultz is very easy to work with. Very professional! It’s painless buying from Dave. Very professional! It’s painless buying from Dave. More

Helpful 0

Report | Print

Thank you Dave for another great experience in getting a VW from this dealership. I keep coming back because of the great SERVICE and people, in particular your positive approach in getting me the car I wan VW from this dealership. I keep coming back because of the great SERVICE and people, in particular your positive approach in getting me the car I want. After each sale you and your team at Dick Dean have taken care of me and my car with great service. THANK YOU! More

Helpful 0

Report | Print

Dave at dean team has been a wonderful sales man over the years. I have bought three cars from him- even buying one after I moved out of state years. I have bought three cars from him- even buying one after I moved out of state More

Helpful 0

Report | Print

Dave Schultz is a great salesperson and I have done business with him for many years. business with him for many years. More

Helpful 0

Report | Print

Dave was very helpful in helping me pick out several cars and the service team is great as well and the service team is great as well More

Helpful 0

Report | Print

I worked with Kat to buy this car. There was an issue or two but she has remained involved in helping make sure everything gets taken care of. I realize they must be tired of me but n There was an issue or two but she has remained involved in helping make sure everything gets taken care of. I realize they must be tired of me but now but I truly appreciate everyone's desire to make it a win! Thanks a ton, Kat and John on the Service team! More

Helpful 0

Report | Print