John Thornton | Page 4

The customer service on black Friday 2022 was excellent. John Thornton was a wonderful member of the sales department and he helped us through the vehicle purchasing process. Additionally, I was impressed t John Thornton was a wonderful member of the sales department and he helped us through the vehicle purchasing process. Additionally, I was impressed that John remembered my husband and my name throughout the day. Moreover, John was amazing and I would go back to him again and I would refer others to him as well. A++. Additionally, we were able to get a warranty for 6 months on the vehicle as it was certified. This really made us feel comfortable with Ricart, as well their extensive inventory of used vehicles that appear to be in good condition. My only complaint was with Ricart's black friday advertisement on their website offering free $500 gas cards with the purchase of a used vehicle. This turned out to be somewhat deceptive, as the advertisement said it only applied if you paid the "listed retail price." However, all of the vehicles have a sticker price and the then on the website there is a "live market price" that is less. Basically it was represented at the time of purchase that "live market price" was not the retail price for purposes of the promotion. So this leads to the somewhat deceptive outcome where you see the promotion on the website, you find a car you like with a "live market price" that is in your range, and then when you show up to buy the car at the "live market price" displayed on their website, you are told that it isn't the "retail price." This probably leads to the outcome where basically nobody who buys a used vehicle at Ricart this weekend is actually going to receive the gas card that was promoted, since everyone will want to pay the "live market price" on the website rather than the "retail price" on the window sticker. However, the customer service otherwise was wonderful and we did get many benefits on black Friday with our vehicle purchase. I am so excited with my new vehicle. The financing department [I think it was Mark W but not sure] made the transaction easy and guided us through the process. Love the new car! Thank you Ricart!! More

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Friendly, personable, and friendly. Was a quick process and answered all questions we had. Would recommend Was a quick process and answered all questions we had. Would recommend More

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Awesome experience! John really made everything awesome. I can’t wait to go back for another car John really made everything awesome. I can’t wait to go back for another car More

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We had a great experience and our salesman John was fantastic and very helpful on showing us cars based on what our asks were! fantastic and very helpful on showing us cars based on what our asks were! More

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The process of trading in our vehicle and purchasing the new vehicle was smooth. The only frustrating part was sitting on a couch for 2 hours to do paperwork that took 10 minutes, with our trade in we were new vehicle was smooth. The only frustrating part was sitting on a couch for 2 hours to do paperwork that took 10 minutes, with our trade in we were in need of no finacing so not much paperwork. It seemed like we got pisjed because they weren't gonna make that much money on us. I still go to ricart because it has been good besides that More

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The dealership is clean & the staff very friendly. John Thornton was especially wonderful to work with. I'm very particular, my husband would say picky, but John listen to everything I said. He took a John Thornton was especially wonderful to work with. I'm very particular, my husband would say picky, but John listen to everything I said. He took all my wants seriously, no matter how insignificant they might seem to someone else. I never felt like he was rolling his eyes or being judgemental (while my husband was in the background). He and his sales manager, Aaron made the experience fun. Both went above & beyond for me. I left that day with my new truck that was within budget and met all the standards that were important to me. I absolutely love it. Thank you, John. More

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They were very patient with me driving many cars till I found the one I wanted. They stay past closing hours so I could close the deal. They were upfront and truthful about everything. found the one I wanted. They stay past closing hours so I could close the deal. They were upfront and truthful about everything. More

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Easy to work with. Spent less than 30 minutes with a trade in and also purchasing a new car. Spent less than 30 minutes with a trade in and also purchasing a new car. More

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Super clean and very friendly people! Very happy with the easy transaction on buying a vehicle Very happy with the easy transaction on buying a vehicle More

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Fast and attentive service. John Thornton was great from the early morning phone call, pulling up the cars I was interested in to getting us the best deal we could possibly get. John Thornton was great from the early morning phone call, pulling up the cars I was interested in to getting us the best deal we could possibly get. Amazing customer service will defiantly come back for another purchase from him! Thank you John so much. More

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