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John Veltri
John  Veltri, Service Manager, Courtesy Kia of Brandon
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John Veltri

Service Manager

Courtesy Kia of Brandon

9205 E Adamo Dr
Tampa, FL 33619

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1 Review of John Veltri

June 30, 2018

Dealership Rating

"Service dept was terrible"

- Skinspost44

My name is Walter. I made an 8am appt for basic service on my Kia Soul and was the first car in line. 1 1/2 hrs later there are people who arrived with later scheduled apts getting their cars and leaving and my vehicle was still waiting for service. I went to the service desk obviously upset about it. I never received an apology, never received a reason. They decided then to rush the oil change. The car was not detailed as I had by that time missed an appt I had scheduled after, and had to go. At the check out, I never received an apology, of any kind. They charged me full price, and parked my car near the back of the department and left the paper floor may cover in my car, the plastic seat cover, and I had oil on my steering wheel. I will never use this place again not would I buy from them. Worst service I've ever received

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No
Jul 02, 2018

Courtesy Kia of Brandon responded

Walter, Thank you for sharing your feedback. I regret that you had a negative experience with us and apologize for the delay in service and inconvenience you experienced on our behalf. I would be happy to speak with you further and hopefully restore your faith in us, if you would contact me at your convenience. Vincent Ferrara, General Manager, 813-580-5250

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