John Wheatley

I’ve been a loyal customer here for nearly a decade. I’ve bought not one, but two Volkswagens from this dealership. I’ve always kept up with my oil changes, warranty checks, and milestone services — all I’ve bought not one, but two Volkswagens from this dealership. I’ve always kept up with my oil changes, warranty checks, and milestone services — all done right here. I’ve spent thousands of dollars with them over the years. So imagine my shock when they tried to blatantly take advantage of me during a recent service appointment. I brought my car in for a scheduled multi-point inspection — nothing out of the ordinary. Last year, this same dealership diagnosed a major issue: a broken coolant housing, quoted at $1,800. So, naturally, I expected some kind of update or reference to that during this visit. Instead, they tried to rush me through checkout, telling me everything looked fine — no issues found. No mention of the coolant housing. No mention of the headlight that’s clearly out. No mention of the worn brakes, the ongoing oil leak, or the same exact issue they diagnosed just last year. When I called them out, they brushed me off and even insinuated I was making it up. That is, until I pulled out seven years' worth of service paperwork — from them — including the one where they diagnosed the coolant housing problem themselves. So which is it? Were they lying last year when they said I needed an $1,800 repair? Or are they lying now when they say nothing is wrong? Either way, it’s dishonest. And it’s theft. Do not buy a car here. Do not service your vehicle here. They will lie, they will overcharge, and when you catch them, they’ll treat you like a nuisance instead of a long-time customer. Shame on them. More

by lynchberg333 Verified Customer Verified Customer

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Matin, Logan, Aaron, and all the staff at JVW were very friendly and helpful. I will definitely buy from them again! friendly and helpful. I will definitely buy from them again! More

by Elle Verified Customer Verified Customer

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This was my fourth purchase from Joseph VW and it was just a pleasant as the previous three. Great dealership experience across the board! just a pleasant as the previous three. Great dealership experience across the board! More

by WMWRIGHT Verified Customer Verified Customer

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Easy to get service appointments & shuttle service is great for time management. Explanations of work that needs to be done are clear and questions answered. great for time management. Explanations of work that needs to be done are clear and questions answered. More

by JENJMB9419 Verified Customer Verified Customer

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They do a good job at cleaning and maintaining my car. I highly recommend them to anyone needed a new car. I highly recommend them to anyone needed a new car. More

by OSTERDAY Verified Customer Verified Customer

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Service Department is friendly and continued to provide good service. Reggie is awesome and very helpful good service. Reggie is awesome and very helpful More

by KKSTOCK003 Verified Customer Verified Customer

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Great customer service! Reggie is the manager for service dept. and he is over the top - excellent!! Greg Bramble now has the right people in the right spots!!! Reggie is the manager for service dept. and he is over the top - excellent!! Greg Bramble now has the right people in the right spots!!! More

by PUGLOVER4EVER11 Verified Customer Verified Customer

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I’ve always gone to Joseph because their service, knowledge, and reputation is excellent and reliable. knowledge, and reputation is excellent and reliable. More

by XYZ.0.123 Verified Customer Verified Customer

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Joseph volkswagen were timely with my services. They were helpful with getting all my questions answered. Overall great service!!! They were helpful with getting all my questions answered. Overall great service!!! More

by bigten79 Verified Customer Verified Customer

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A very together operation that wanted to do what was right in the customer's experience. right in the customer's experience. More

by JFDEATRICK Verified Customer Verified Customer

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