John Wood | Page 2

My review is all on sale guy that convinced me to move forward. Great guy and helpful. I honestly forgot his name but he was sure helpful. People can sell you what they want you to hear but your negotiati forward. Great guy and helpful. I honestly forgot his name but he was sure helpful. People can sell you what they want you to hear but your negotiation should always be 50/50. I believe my agreement was meet me half way because I got what I wanted trading a newer car in. I already knew that I could get for my car and that is what I was offered. Selling point was he told me about the changes on features on the newer model and believe it or not that is exactly why I moved forward. It is rare to hear of added features from a sales guy on a car only 1 year model newer but mentioning this was key here. Thank man as this is a new way to catch peoples attention that i never experienced before. My review will be thanked more if you guys can mail me my ornament hanging on my rearview mirror on my trade. You guys do that and i will sure rate you on cars, and yelp on my awesome experience. More

Helpful 0

Report | Print

Good selection, Good salesman, wait for fianance too long Henley was a great salesperson who has amazing customer service. The wait for finance took way too long both days where I spent hours and still have n Henley was a great salesperson who has amazing customer service. The wait for finance took way too long both days where I spent hours and still have no idea why since it was a cashiers check transaction not credit. I also received too many calls and mail afterwards. More

by ROBERT.LIMARY Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent All the Toyota employees and managers that helped me out the day I went were nice and friendly. The overall experience on getting a new car was simple All the Toyota employees and managers that helped me out the day I went were nice and friendly. The overall experience on getting a new car was simple because of these great guys. More

by RC United7 Verified Customer Verified Customer

Helpful 0

Report | Print

Service was great Jennifer Buckley went above and beyond to make sure all my questions were answered her costumer service was great!! She made me feel comfortable with Jennifer Buckley went above and beyond to make sure all my questions were answered her costumer service was great!! She made me feel comfortable with my purchase and the car that I selected. Her costumer service skills are impressive. I will definitely be back and look forward to make more business with Jennifer at Roseville Toyota. More

by ANILORAC1081 Verified Customer Verified Customer

Helpful 0

Report | Print

Homework is key. I narrowed my search for an SUV and knew I wanted a Toyota. The salesman was helpful in honing my choice/needs in my selection. From there it was nego I narrowed my search for an SUV and knew I wanted a Toyota. The salesman was helpful in honing my choice/needs in my selection. From there it was negotiation, a process I prepared for. The purchase process was a success! More

by JEANJONES5427 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent!!! We had a great experience with excellent service!!! We would recommend you to others. Thank you so very much we really really appreciated all you did We had a great experience with excellent service!!! We would recommend you to others. Thank you so very much we really really appreciated all you did for us!!! More

by PRINCESSANGEL076 Verified Customer Verified Customer

Helpful 0

Report | Print

Nightmare from the moment we walked inside As soon as we sat down inside, our experience went downhill. The sales managers who negotiate your deal are a joke. Why not come out with your best de As soon as we sat down inside, our experience went downhill. The sales managers who negotiate your deal are a joke. Why not come out with your best deal out of the gate instead of making a customer spend five hours to get the price to where it could have been from the first 15 minutes? Not only that, but to get the payment lower they removed features and didn’t tell us. Funny how in the initial conversation those were not removable but when it came down to making a sale, they were. Then when we finally got into finance, we gave information on a lower rate and were told we would need to do the footwork and come back within 7 days. Come to find out (after hours of research and footwork) the dealership has a deal with the credit union and should have offered the rate on the spot. Multiple calls back into finance provided no concrete responses. I have yet to receive any paperwork showing who my loan is funded with and if I got the lower rate. When we were called to inquire about our visit, all of this was shared and we were reassured a call back, which weeks later we have still yet to receive. I will never purchase another vehicle from this dealership and I have and will continue to tell all of my friends and family to do the same. More

by TRIX0702 Verified Customer Verified Customer

Helpful 0

Report | Print

Works hard for you Jason did a great job of having the truck ready in advance for us to test drive and made the buying process simple. Great job! Jason did a great job of having the truck ready in advance for us to test drive and made the buying process simple. Great job! More

by Kevin C Verified Customer Verified Customer

Helpful 0

Report | Print

Pleasant No hard sell. Very pleasant experience. Everyone was very nice and patient. We had a lot of questions and they answered everyone. We were no al all st No hard sell. Very pleasant experience. Everyone was very nice and patient. We had a lot of questions and they answered everyone. We were no al all stressed. I would recommend Roseville Toyota to anyone who wants a pleasent experience buying a car from this dealership! More

by Gidgitwitch Verified Customer Verified Customer

Helpful 0

Report | Print

Knowledgeable and friendly service At the end of my lease this August, 2018, I wasn’t sure if I would buy the car I had leased or get a Camry Hybrid. After looking at cars at another de At the end of my lease this August, 2018, I wasn’t sure if I would buy the car I had leased or get a Camry Hybrid. After looking at cars at another dealership I was very disappointed, they were trying to pressure me into getting a car I didn’t like and would not listen to me. I decided to come to Roseville Toyota which is much further from where I live. I called ahead and Jeremy Kenny was very helpful. He had the exact car I wanted ready for me to test drive when I arrived. He went through all of the financial details with me more then once until I was sure about which car I wanted. He listened to all of my questions and was very knowledgeable in his answers. I decided to upgrade to the Camry Hybrid. As a woman buying a car alone I felt very comfortable at Roseville Toyota and with Jeremy Kenny. More

by jenniferrose2787 Verified Customer Verified Customer

Helpful 0

Report | Print