"John Woodward is the BEST. He welcomed me, immediately..."
John Woodward is the BEST. He welcomed me, immediately addressed my vehicle’s needs and courteously showed me to the waiting lounge area. As soon as my vehicle was ready John contacted me ... and the rest is history
"Poor service, and communication. He was more interested..."
Poor service, and communication. He was more interested in up selling that taking care of recalls and real reason why I was there . Won’t be buying more vehicles from here if I will have this service experience again . I’ve currently have 5 vehicles from them , but will really look into competition service department reviews to determine my next purchase. 2 years ago they claimed that service department has been renewed ,but yet again they disappoint.
"The service rep, John Woodward was fantastic! A connector..."
The service rep, John Woodward was fantastic! A connector in the airbag was not completely secured causing the airbag indicating light to go off again, so I had to return the vehicle to have that fixed. John was helpful and pleasant along with being compassionate for the fact of the inconvenience this was causing. John always greeted me when I walked in the door even when he was with another customer and returned my calls in a timely manner. You are fortunate to have such an amazing employee! Thank you John for making a very inconvenient experience a pleasant one.
"The service business of this dealer has been improving..."
The service business of this dealer has been improving since the change in ownership. It is now good. Physical space dedicated to the service advisors has been vastly improved. My most recent advisor, John Woodward is excellent. I have only rated John Woodward as I don’t know the other advisors well enough to rate them.
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