Service advisor is as very helpful and in contact with
me. I was kept informed at all points during the visit.
me. I was kept informed at all points during the visit.
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by bkkucik
Verified Customer
Verified Customer
Mar 24, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for the great review! We look forward to seeing you again soon, and safe travels!
They were prompt and on time.
Job well done. Expectations met. Thank you very much
Job well done. Expectations met. Thank you very much
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by Zillmer5boyz
Verified Customer
Verified Customer
Other Employees Tagged:
Joseph Hohmann
, Ken Braun, Neal Crass, Angie Heyse, Barb Sauer
Mar 24, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Awesome! Thanks for the feedback!
A very through check ✔️ up.
Nice people. I will be back for more work to be done.
Nice people. I will be back for more work to be done.
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by KEMSHOFF
Verified Customer
Verified Customer
Mar 24, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Awesome! We are thrilled we could meet all of your expectations!
Always efficient and friendly service when I bring either
of my cars in for maintenance.
of my cars in for maintenance.
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by Cextence
Verified Customer
Verified Customer
Mar 24, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Awesome! Thank you for the review!
World class service.
Only dealership I will ever take my vehicles to. John’s my guy
Only dealership I will ever take my vehicles to. John’s my guy
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by hager2345
Verified Customer
Verified Customer
Mar 24, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for sharing! We look forward to seeing you again!
Service was great.
Every thing was taken care of correctly and in a timely fashion.
Every thing was taken care of correctly and in a timely fashion.
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by AARON3DEBAETS
Verified Customer
Verified Customer
Mar 24, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for the review! Sounds like John did a great job with your vehicle. Safe travels!
Friendly service representatives and parts guy’s, but a
simple oil change and tire rotation has run long both times I’ve taken my truck in for it tho. I’ve been told Wait time is an hour for this type of s
simple oil change and tire rotation has run long both times I’ve taken my truck in for it tho. I’ve been told Wait time is an hour for this type of service, and both visits I was there for two hours.
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by Cheyenne
Verified Customer
Verified Customer
Other Employees Tagged:
Barb Sauer, Parts guy, Steve 5 stars
Mar 24, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for taking the time to let us know about your experience, Cheyenne. We're sorry for any frustrations we may have caused you. Please contact our Service Manager, Joe Hohmann at 262-338-3379 if there's anything we can help with in the future!
Excellent and courteous service. John was very helpful
and explained what was completed. Vehicle service was done in an extremely timely fashion.
and explained what was completed. Vehicle service was done in an extremely timely fashion.
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by john p
Verified Customer
Verified Customer
Feb 11, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
John- thank you for the 5 star review!
Went in for oil change and tire rotation. Waited for my
vehicle, usually waited 45 minutes to an hour. This time I waited 2 hours. They told me I need both front and rear brakes and roters, Gant me a quote
vehicle, usually waited 45 minutes to an hour. This time I waited 2 hours. They told me I need both front and rear brakes and roters, Gant me a quote of over $900.00. Took it else where, they told me I didn't need brakes or roters. I had purchased all parts that I now had to return, plus pay the person to take brakes apart, just to put back together. Also was told that my locking lugnuts were able to untighten by hand. This is not the first issue I've had here. I'm very dissapointed and wasted my time and money. It could have been worse, had my tires fell off. Compensation would be nice This time
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by LUSNOSHA
Verified Customer
Verified Customer
Other Employees Tagged:
Barb Sauer
Feb 25, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Lusnosha, thank you for your feedback. Please reach out to our Service Manager, Joe Hohmann, at 262-338-3379 so we can discuss this situation further.
Mar 08, 2022 -
LUSNOSHA responded
Called Joe Hohmann and left a message for him to return my call in regards to the rewiew i left. Well, i never received a call to further discuss my review. I am very unsatisified with this situation. Your custoner service is just as bad as your service. Im here if you would like to further discuss this issue
Routine oil change and tire rotation. Was great prompt
service. Car wash was broken but a free car wash is a perk not to be expected so I won’t dock points for that
service. Car wash was broken but a free car wash is a perk not to be expected so I won’t dock points for that
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by JULIERUEGE
Verified Customer
Verified Customer
Feb 03, 2022 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for the kind feedback!