"The salesman was extremely helpful and even offered to..."
The salesman was extremely helpful and even offered to pick me up since I live far from the dealership but was interested in a used vehicle there that suited my needs. Likewise the finance gentleman was helpful and explained everything. No problems here. the price was ok, My problem arose a month later when I inquired about the permanent tags and my payment booklet. All of the sudden Mary gets involved and low and behold they can not mail the tags and I have to spend the better part of a day driving there and back to pick them up. I insist this is unreasonable and that I would simply like the tags to be mailed (as I was told they would be when I purchased the vehicle) but she insists they can not. Finally I offer to pay the $5 to cover the mailing and she says ok but I have to mail them a check first. Really Waldorf? you can't cover a $5 tag mailing fee to provide the customer service you promised when you sold the vehicle? Considering the huge inconvenience to me to drive all the way there to pick up the tags, is having a disappointed customer really worth the extra $5? Oh and as far as the payment book I was told they didn't know anything about that and that I would have to look into that myself? They've got the selling part down but not the follow up. When you buy a vehicle having legal permanent tags and the ability to submit your payment is pretty important you would think they would do more to facilitate these aspects of the purchase process.
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