Johnathan Driscoll | Page 3

Grote Mitsubishi responded

Thank you so much! We’re thrilled to hear you had a great experience from start to finish. We look forward to helping you with all your future vehicles!

Grote Mitsubishi responded

Thank you for sharing your positive experience at Grote! We strive to provide our customers with exceptional service and a stress-free car buying experience. Your satisfaction is our top priority and we appreciate your trust in us. Thank you for choosing Grote. Happy driving! 🚗

Grote Mitsubishi responded

Thank you for your kind words! We are thrilled to have your support and recommendation. Our team always strives to provide excellent service and work with amazing customers like you." #HappyCustomer #CustomerSatisfaction

Grote Mitsubishi responded

Thank you for your kind words! It's always our goal to make car buying a positive and stress-free experience. We'll make sure to pass along your compliments to Michael and the rest of our team. Thanks for choosing us!

Grote Mitsubishi responded

Thank you so much for the great review! We're glad to hear Michael and the rest of the team made your experience at Grote a fantastic one. Listening, honesty, and kindness are exactly what we aim for, and we're so happy that came through. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything!

Grote Mitsubishi responded

Hi Mike, Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear you’re enjoying your new truck, but we apologize for the lack of attention to detail during the sale. Your points about the missing key, wheel components, and floor mats are absolutely valid, and better communication is something we take seriously and are actively working to improve. We’d love the opportunity to make this right—please don’t hesitate to reach out to us directly. Thanks again for your business, and we hope to work with you again in the future.

Grote Mitsubishi responded

Hi Jenny, Wow—thank you so much for the amazing review! We're beyond happy to hear that Michael made such a difference in your experience and helped you get approved for a vehicle that’s perfect for you and your family. He truly goes the extra mile for his customers, and your kind words (including the compliment on his looks! 😄) will definitely make his day. We're also glad our general manager could help make it all come together. Enjoy your new Mitsubishi Outlander Sport, and welcome to the Grote family!

Grote Mitsubishi responded

Thanks so much, Kathy! We’re thrilled our team — Anthony, Cayler, Arnoldo, Vanessa, Johnathan, and Jennifer — gave you a great experience. We can’t wait to welcome you back next time! 😊👏

Grote Mitsubishi responded

We’re very sorry to hear about the issues you've experienced so far. That’s certainly not what we want for any of our customers—especially with a long-term purchase like this. We’d love the opportunity to make things right and explore possible solutions. Please reach out to us directly at 260-422-5000 so we can look into this further and find the best path forward. Your satisfaction and peace of mind are very important to us.

Grote Mitsubishi responded

Thank you so much, Renee! We’re honored to have earned your continued trust. Jennifer and Anthony are both incredible team members, and we’re thrilled they made your experience smooth and welcoming once again. Hats off to you too for being such an awesome customer!