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Johnnie Taylor
Johnnie Taylor | Page 12
Service Advisor
Five Star Subaru of Grapevine
2651 William D Tate Ave
Grapevine, TX 76051
139 Reviews
139 Reviews of Johnnie Taylor
May 06, 2020
I was in a sticky situation. Found a large bolt on my back tire on a Friday, and I needed my Subaru Ascent to get me and my family to the airport the next morning. I got the doughnut tire on so I could g back tire on a Friday, and I needed my Subaru Ascent to get me and my family to the airport the next morning. I got the doughnut tire on so I could get to the dealership, but wasn't able to get there until late Friday night after all the technicians had left for the weekend. I told them that I didn't feel comfortable driving my 3 young children to the airport on a spare tire (1st world problems, I know...), and the service department got me a loner until we could come home. I was so thankful, they really saved my butt! They always go the extra mile at this dealership. It’s so friendly, non-pressure, and transparent in every way. Plus, they sell some awesome cars! It’s a win-win. More
by Rebecca
April 10, 2020
I enjoyed my experience, my sales rep John was awesome and financial advisor Brandon 😘 was awesome, I finally got my Mercedes!!! If you think you can’t get a car please check out these guys!!! and financial advisor Brandon 😘 was awesome, I finally got my Mercedes!!! If you think you can’t get a car please check out these guys!!! More
by markquwaler
Verified CustomerOther Employees Tagged: John Mosqueda , Brandon
April 09, 2020
They are always so honest and caring. They get you in and out as fast as they can. Very caring and respectful of your time out as fast as they can. Very caring and respectful of your time More
by dvcv
Other Employees Tagged: Marcus Procter , Michael Dinh, Ryen Ruybal, Brian Swarver
March 30, 2020
Superb service as always, even in this time of coronavirus lockdown Prompt and courteous service, coffee and snacks in waiting area, nothing less than usual. coronavirus lockdown Prompt and courteous service, coffee and snacks in waiting area, nothing less than usual. More
by Hien
Other Employees Tagged: Tony Hooman, Marcus Procter
March 27, 2020
Called in and was greeted and scheduled my time for my appointment. My crosstrek was ready when they said and my SUV was derailed cleaned. Will be back! appointment. My crosstrek was ready when they said and my SUV was derailed cleaned. Will be back! More
by Ryanhelinger
Other Employees Tagged: Marcus Procter , Brian Swarver
March 21, 2020
Five Star Subaru in Grapevine routinely knocks it out of the park whenever I go for service there. I bought my current vehicle there and plan to but the next one there, too (although not this year). I’m ret the park whenever I go for service there. I bought my current vehicle there and plan to but the next one there, too (although not this year). I’m retired. When I worked and had a much larger income, I drove Audi A6’s. One thing I like was how their dealerships were run. My Subaru may be less expensive but thought wouldn’t know that based on the dealership experience. If you want safety, all-wheel drive on regular gas, good mileage and a great dealer experience, I recommend Five Star Subaru of Grapevine! More
by Rommel3295
Other Employees Tagged: Marcus Procter , Michael Dinh, Anthony Lombardo, Ryen Ruybal, Brian Swarver, Landon Adams
March 20, 2020
Had a warranty issue with my 2017 Legacy. John and Johnnie determined it was serious and could lead to engine damage if not corrected quickly. They worked me in 4 days earlier than the first open appo Johnnie determined it was serious and could lead to engine damage if not corrected quickly. They worked me in 4 days earlier than the first open appointment time, set me up with a loaner, and updated me daily as promised. Car was ready a day early, warranty covered everything. Drop off and pick up was smooth and took less than 30 minutes total. Everyone was courteous and professional. I'll be back. More
by Steve H
Other Employees Tagged: John Z
March 07, 2020
Great service department, very helpful personnel. Always clean, plus a very well stocked snack bar. Very transparent with their pricing. Can’t see a reason not to go there. clean, plus a very well stocked snack bar. Very transparent with their pricing. Can’t see a reason not to go there. More
by Subaruxt
March 06, 2020
Great service department. They were very professional and extremely helpful. I did not have a long wait period and they kept me informed all through the process of repair. Johnnie was excellent. extremely helpful. I did not have a long wait period and they kept me informed all through the process of repair. Johnnie was excellent. More
by Dustyrothrock
Other Employees Tagged: N/A
