Johnnie Taylor
Johnnie Taylor at Five Star Subaru of Grapevine
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Johnnie Taylor | Page 14

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.8
138 Reviews
4.8

138 Reviews

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138 Reviews of Johnnie Taylor

November 06, 2019

Dealership Rating
Employee Rating

Everything was great , got my vehicle in and out in a timely manner. I have several of my. Thickens services here , I receive awesome service every time. Thanks very much for the awesome service More

by cooper75067
Recommend Dealer
Yes

Other Employees Tagged: Brian Swarver

Nov 07, 2019

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for choosing the service center at Subaru of Grapevine for your vehicle maintenance. Your loyalty has been greatly appreciated. When you have automotive care concerns, we are ready to help at 817-438-1700. Again, thank you for making us your dealership, Marcus Procter, Service Manager

October 27, 2019

Dealership Rating
Employee Rating

Leasing again After a very good experience for 3 years we wanted to buy the Forester. However, the deal offered for a new and way better equipped Forester was too g More

by Lilly and Dieter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik , Anthony Lombardo

Oct 28, 2019

Five Star Subaru of Grapevine responded

Congratulations Lilly and Dieter on the purchase of your 2020 Forester. I join Bill in thanking you for sharing your feedback and all of us at Subaru of Grapevine are excited to have you as customers. When you are ready to review any of Subaru's technology or care, please give us a call at 817-4381-700. Thank you again for being our customers and friends, Doug Laymon, Sales Manager

October 20, 2019

Dealership Rating
Employee Rating

Quick and professional service, oil change, tire rotation and other 27 points check was done as expected. No unnecessary waiting time. Very good service, definitely I will be back. More

by Peter
Recommend Dealer
Yes
Oct 21, 2019

Five Star Subaru of Grapevine responded

Thank you, Peter, for taking the time to rate the service department at Subaru of Grapevine. We want you to feel comfortable behind the wheel of your car and we invite you to call us at 817-438-1700 between visits when questions arise. Knowing you are enjoying your drive time is important to our team. Thanks again, Marcus Procter, Service Manager

October 18, 2019

Dealership Rating
Employee Rating

They treat you like family. Everything from the car buying process to the service center has been great. There was no pressure in buying and the transaction was easy and smooth. More

by Texasmum05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ethan Carrigan

Oct 19, 2019

Five Star Subaru of Grapevine responded

Hello Texasmum05, It is always great to hear from our satisfied customers and we thank you for the five-star review. Everyone at Subaru of Grapevine is excited to have your business and we welcome your vehicle care questions at 817-438-1700. Thank you, Marcus Procter, Service Manager

October 08, 2019

Dealership Rating
Employee Rating

Satisfied customer Very professional and friendly staff in all areas. I have had my vehicle serviced here before. first visit with sales and finance. Very nice and clean More

by JDEWBERRY
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nick Eyster , Freddie Valdovinos

Oct 09, 2019

Five Star Subaru of Grapevine responded

Thank you, JDEWBERRY, for choosing Subaru of Grapevine for both your service and sales business. We hope to continue providing you with solutions to your vehicle needs. Enjoy your new car and please call us at 817-438-1700 any time. Take Care, Doug Laymon, Sales Manager

September 10, 2019

Dealership Rating
Employee Rating

Service Review Five Star is top notch - excellent service - beautiful facility - wonderful people - Buy - Sell - or Service Five Star Subaru of Grapevine is your Dea More

by jraines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Swarver, Brian Button

Sep 11, 2019

Five Star Subaru of Grapevine responded

Our goal is to exceed your expectations at every visit, jraines! Brian, Johnnie, or I am available at 817-438-1700 anytime you have even the simplest of vehicle care concerns. It is our pleasure to keep you and your car safely on the roads. Stay in touch and Thank You, Marcus Procter, Service Manager

August 30, 2019

Dealership Rating

Service Sound system ordered and installed. Only took an hour and a half. Great waiting room with refreshments. Friendly staff and clean facilities. Even wash More

by Ginny1918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Dinh

Aug 31, 2019

Five Star Subaru of Grapevine responded

Thank you, Ginny1918, for taking the time to share your visit to the service center at Subaru of Grapevine. Working with efficiency is always a priority and we are happy to hear our team took care of you in a timely manner. When Michael, Johnnie, or I can help with future vehicle needs, please call us at 817-438-1700. Enjoy the sound system, Marcus Procter, Service Manager

August 24, 2019

Dealership Rating
Employee Rating

The extra mile I was 15 minutes late for the appointment for a service check up, I even asked if I needed to reschedule No scowl, no hesitation, not even a check o More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Hannah front desk, thanks for the candy

Aug 25, 2019

Five Star Subaru of Grapevine responded

Thank you, Kathy! Our goal is to make certain our customers and their vehicles are safely on the road, so we are determined to get repairs completed in a timely manner. It was nice of you to offer to reschedule but we do know your time is valuable. We are proud you chose Subaru of Grapevine to help with your auto needs and we look forward to working with you again. Thank you, Marcus Procter, Service Manager, 817-438-1700

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