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Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio | Page 2

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

Contact Me
4.8
34 Reviews

Dealership Experience

11 yrs, 6 mos

Industry Experience

31 yrs, 6 mos

4.8

34 Reviews

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34 Reviews of Johnny Fazio

June 12, 2026

Dealership Rating
Employee Rating

As always ,i was once again completely satisfied with Suttle Service Department .everyone is friendly and pleasant More

by weilp@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda and the Gold Team: always a pleasure to see Rhonda ,the other employees are always friendly and pleasant also

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Jun 12, 2026

Suttle Cadillac responded

Thank you for sharing your positive experience with our service department. We appreciate your continued trust and are glad our team provided friendly and pleasant care on your Cadillac CTS. We look forward to assisting you again.

June 11, 2026

Dealership Rating
Employee Rating

My experience with Suttle was good, I had a set of tires installed along with schedule maintenance service. No complaints here. More

by Dollar Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas from the Green Team

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Jun 11, 2026

Suttle Cadillac responded

We appreciate you sharing your positive experience with the GMC Sierra 1500’s tire installation and maintenance. It’s great to know everything went smoothly with no concerns. Thanks for choosing us for your service needs.

June 11, 2026

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Employee Rating

Service is very fast. Shelby is the best Service advisor.. and they are very knowledgeable. Whether you’re getting the work done through them or you just need the correct More

by jonesen2188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: SONNY HAMBY , Shelby - SERVICE DEPT TEAM ORANGE, 5 STARS

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Jun 11, 2026

Suttle Cadillac responded

It’s great to hear our service team delivered prompt, knowledgeable support for your Cadillac. We’re pleased the workmanship and ongoing assistance proved worthwhile. Thank you for sharing your positive experience.

June 08, 2026

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Employee Rating

Old school treatment of customers and thank goodness for it ! And here's another 5 words... More

by CfGRESHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 08, 2026

Suttle Cadillac responded

We appreciate you noticing our traditional approach to service. We’re glad Johnny and our team could deliver that classic care during your GMC Yukon visit. Thank you for the five-star rating and we look forward to assisting you again.

June 06, 2026

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Employee Rating

Professional establishment, keeps you informed on repair status, clean waiting area with free coffee, water and snacks. Repairs completed in accordance with repair timeline. Never had any problems with my r More

by CHOCBMW12000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2026

Suttle Cadillac responded

Thank you for highlighting our communication and the amenities in our waiting area. We’re glad the service on your Cadillac XT5 met the timeline and has been trouble-free. Johnny appreciates your feedback and looks forward to assisting you again.

June 05, 2026

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Employee Rating

They are professional, friendly,and very helpful and they know what they are doing.. I will continue to be their customer. More

by weade30
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Jones

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Jun 05, 2026

Suttle Cadillac responded

It’s wonderful to hear our team was professional, friendly and helpful during your GMC Acadia service. Thank you for entrusting us with your vehicle. We look forward to supporting you again.

June 04, 2026

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Employee Rating

Always friendly and courteous, they do a great job on your vehicle no matter what is needed to be done. More

by butlerbtom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda

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Jun 04, 2026

Suttle Cadillac responded

Thank you for highlighting our team’s friendly and courteous service. We’re glad your GMC Terrain received the care it needed. We look forward to assisting you again.

June 04, 2026

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Employee Rating

Very efficient and helpful. . We always get great service. Steve Davis is wonderful and helpful. Brings my truck and car for service. U More

by carolrwhite43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2026

Suttle Cadillac responded

Thank you for bringing both your truck and car in and for trusting us with your GMC Sierra 1500. We’re glad our team’s service has been efficient and helpful every time.

June 04, 2026

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Employee Rating

The LORD led me to Suttle Motors in July 2012 for the best deal I could find! Great place, staff, vehicles, and service! I will buy again! More

by DR.R.DEVINBEVERLY101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: SONNY HAMBY

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Jun 04, 2026

Suttle Cadillac responded

Thank you for sharing your experience from July 2012 and for entrusting us with your Chevrolet Suburban service. Johnny and Sonny are thrilled to hear that our team and vehicles met your expectations. We look forward to assisting you again.

June 04, 2026

Dealership Rating
Employee Rating

Suttle has always worked week with me, scheduling wise - do great work and they are friendlier and more customer-accommodating than any dealership I’ve ever been to. I live 40 miles away and pass probably 2 More

by pastorjohn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Williams - 5 stars, Thomas Marks - 5 stars

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Jun 04, 2026

Suttle Cadillac responded

Thank you for choosing us for your GMC pickup service and for driving past other dealerships to see our team. It’s rewarding to know our scheduling worked well for you and that you felt at ease during your visit. We appreciate your loyalty and look forward to welcoming you again.

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