Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio | Page 2

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.8
65 Reviews

Dealership Experience

11 yrs, 8 mos

Industry Experience

31 yrs, 8 mos

4.8

65 Reviews

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65 Reviews of Johnny Fazio

July 21, 2026

Dealership Rating
Employee Rating

Friendly, efficient service done in a timely manner. They don’t try to sell you unnecessary services. More

by mizelhahn
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Suttle Cadillac responded

We appreciate you sharing your experience with the Buick Envision service. Johnny is glad we could provide friendly, efficient service and finish everything promptly without suggesting unneeded work. We look forward to assisting you on your next visit.

July 19, 2026

Dealership Rating
Employee Rating

The service was top notch, I have been there twice since owning the car and I always feel like I’m somebody because the staff is very knowledgeable and friendly. From the moment I drive through the service More

by LOWWARD
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda McLean 5 Stars

Jul 19, 2026

Suttle Cadillac responded

Thanks for trusting us with your Cadillac service. Johnny and our team are delighted that our knowledgeable staff and comfortable waiting area made you feel well cared for from the moment you drove in until you left. We’re pleased to know your Escalade ESV inspires confidence every time you hit the road.

July 18, 2026

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Service took longer than expected with prearranged appointment time. Didn’t expect to keep overnight More

by SAREESE1012
Service Price Transparency
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Recommend Dealer
Yes
Jul 19, 2026

Suttle Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 17, 2026

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Have lost confidence in this service center. Brought car in for state inspection, oil change and tire rotation. Tire rotation was not done but was charged for it. Called service advisor and she More

by Kkrzeski65
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Shelby Mitchell

Jul 17, 2026

Suttle Cadillac responded

Good Afternoon and Thank you for giving us a chance to investigate this issue. After researching your concern, I have been able to find Video on our Camera systems of the Technician replacing the Transmission Mount as well as completing the Rotation of the Tires on the 14th, plus Changing the Engine Oil on July 2 I completely understand being suspicious, especially after missing the Tire Rotation. I have emailed you copies of the Technician preforming the work in question to your gmail account. Again, I apologize for missing the Tire Rotation during your initial visit and do hope we can rebuild trust with our Service Department. Jim

July 17, 2026

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Employee Rating

Friendly, pleasant staff the waiting room clean and restrooms clean also efficient service thank you More

by CDIANE23
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Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Suttle Cadillac responded

Thank you for highlighting our team’s friendliness and the cleanliness of our waiting area and restrooms. We’re glad the service on your Cadillac was efficient. Johnny and our staff appreciate your kind words and look forward to assisting you again.

July 15, 2026

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I love the set up and service quality. Very easy to pickup and drop off. More

by maco501
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Recommend Dealer
Yes
Jul 16, 2026

Suttle Cadillac responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Suttle Cadillac are glad to have you as a customer.

July 15, 2026

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It is always a pleasure to come for service to your dealership, we are pleased with the service, kindness of staff, and facilities Definitely our place to bring our vehicle vehicles for service Cheer More

by jorge
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: SONNY HAMBY

Jul 15, 2026

Suttle Cadillac responded

Your kind words about our team’s service and facilities are much appreciated. It’s a pleasure to service your GMC 2500, and we value your ongoing trust in us.

July 15, 2026

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Great customer service provided through out the time the vehicle was in their possession. Very professional More

by eb0
Service Price Transparency
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Recommend Dealer
Yes
Jul 15, 2026

Suttle Cadillac responded

Thank you for sharing your positive experience. We’re glad our team provided professional customer service while your Buick Encore GX was in our care. Feel free to reach out if we can help with anything else.

July 14, 2026

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Employee Rating

Impala evaluated and repaired in a timely manner. Cost of repair was fair and reasonable. Rhonda always takes care of our cars. More

by cdpotter2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda

Jul 14, 2026

Suttle Cadillac responded

We’re glad your Impala Limited was evaluated and repaired promptly and that you found the pricing reasonable. Johnny and our service team appreciate your continued trust. We look forward to assisting with your vehicles again.

July 11, 2026

Dealership Rating
Employee Rating

I enjoy coming to Suttles Customer Service department. The service personnel try their best to help or provide customer service to the upmost appreciation. Makes me feel welcome especially Jeff Moien of More

by ray.shazier
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JJ see

Jul 11, 2026

Suttle Cadillac responded

We’re delighted Johnny and our service team made you feel welcome while caring for your GMC Sierra 1500. Thank you for recommending us for our prompt and courteous approach. We look forward to assisting you again soon.

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