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Johnny Reyes
Johnny Reyes at Shottenkirk Desert Lexus

Johnny Reyes

Service Consultant

Shottenkirk Desert Lexus

68-068 Kyle Rd
Cathedral City, CA 92234

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4.9
129 Reviews
4.9

129 Reviews

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129 Reviews of Johnny Reyes

August 05, 2026

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Employee Rating

Been a customer at this dealership since 2013. This is the second Lexus I bought from them and the only place that services the car. More

by jacri49647
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Service Time
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Recommend Dealer
Yes
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Aug 05, 2026

Shottenkirk Desert Lexus responded

After a decade of trusting our service department, your continued loyalty as a repeat Lexus owner is truly rewarding. We’re honored to be your go-to choice for maintaining your RX 350. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

August 04, 2026

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Employee Rating

Very helpful on time nice service manager nice coffee and snacks. Nice waiting area thanks More

by bevsmith6585
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2026

Shottenkirk Desert Lexus responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Shottenkirk Desert Lexus are glad to have you as a customer. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

August 01, 2026

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Employee Rating

Very pleased with the dealership, take great care to make sure you are happy with the work done on your car. More

by catalinacollectibles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Teggart

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Aug 01, 2026

Shottenkirk Desert Lexus responded

Thank you for trusting us with your Lexus GX 470. We’re glad you were pleased with the care taken to ensure your satisfaction and look forward to helping with any future service needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 30, 2026

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Employee Rating

Friendly knowledgable staff, nice facilities, always take time to review the work and explain options for additional services, never pushy. More

by micaks
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 30, 2026

Shottenkirk Desert Lexus responded

We’re glad our knowledgeable team could walk you through the service details for your Lexus GS 350 in a comfortable setting. It’s rewarding to know you felt informed without any pressure. Thank you for the five-star rating! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 25, 2026

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Employee Rating

I enjoy dealing with the lexus dealer because politeness, efficiency and promptness of the service is superb. More

by roberts, pamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian is my usual service agent also 5 stars.s

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Jul 25, 2026

Shottenkirk Desert Lexus responded

We appreciate you recognizing our team’s politeness, efficiency and prompt service while servicing your LS 460. Johnny and the service staff are happy everything went smoothly for you. We look forward to your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 14, 2026

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Employee Rating

Johnny is always pleasant and professional in handling my service. Great experience overall with the customer service More

by eul_bongcaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 14, 2026

Shottenkirk Desert Lexus responded

It’s wonderful to know that Johnny provided a pleasant and professional service experience. We appreciate your feedback and look forward to helping with your Lexus again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 14, 2026

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Employee Rating

Great company with a positive service culture exhibited by all employee's. Rare at most businesses these days but present at Shottenkirk all the time! More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

Shottenkirk Desert Lexus responded

George, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

Jul 14, 2026

George responded

Great professional service focused on guest satisfaction!

Jul 14, 2026

George responded

Great service professional pursuit of guest satisfaction!

July 10, 2026

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Employee Rating

I took my car in last minute on Friday afternoon to get a new battery and that was replaced. Also I had a nail in one tire which Lexus couldn't fix but sent me to American Tire to have it fixed. So I recei More

by LINLAROY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2026

Shottenkirk Desert Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 08, 2026

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Employee Rating

Johnny in the service department always gets service done effectively and as quickly as possible! Thanks! More

by Drbarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2026

Shottenkirk Desert Lexus responded

It’s wonderful to know Johnny and our service department handled your Lexus ES 350 so quickly and effectively. We appreciate you relying on us and look forward to your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 07, 2026

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Employee Rating

Salespeople were great, service department very disappointing, as usual, I regret buying here, never again More

by Shaialama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mo Attia, Jorge Esquivel

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Jul 08, 2026

Shottenkirk Desert Lexus responded

Thank you for this feedback. We're very sorry to hear that you didn't have the best service experience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact us at (760) 904-3654 and ask for Matt Sullivan to discuss

Jul 09, 2026

Shaialama responded

That would be greatly appreciated. Thank you.

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