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Johnny Reyes
Johnny Reyes at Shottenkirk Desert Lexus

Johnny Reyes | Page 2

Service Consultant

Shottenkirk Desert Lexus

68-068 Kyle Rd
Cathedral City, CA 92234

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4.9
130 Reviews
4.9

130 Reviews

Write a Review

130 Reviews of Johnny Reyes

July 07, 2026

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Employee Rating

Salespeople were great, service department very disappointing, as usual, I regret buying here, never again More

by Shaialama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mo Attia, Jorge Esquivel

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Jul 08, 2026

Shottenkirk Desert Lexus responded

Thank you for this feedback. We're very sorry to hear that you didn't have the best service experience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact us at (760) 904-3654 and ask for Matt Sullivan to discuss

Jul 09, 2026

Shaialama responded

That would be greatly appreciated. Thank you.

June 29, 2026

Dealership Rating
Employee Rating

I’ve had 5 prior Lexus purchased in NO CA. This dealer ship is far superior. More

by Brusaschetti
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Print
Jun 29, 2026

Shottenkirk Desert Lexus responded

Your loyalty after five prior Lexus experiences speaks volumes. We’re honored our team’s service on your NX 450h+ surpassed expectations. Johnny is thrilled by your feedback and we look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 22, 2026

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Employee Rating

I brought my car in for a routine first service check and had a great experience. They were friendly and efficient. I will continue to bring the car back for any future service needs. More

by Bankruptcyguy99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 22, 2026

Shottenkirk Desert Lexus responded

Thank you for trusting us with your Lexus ES 350’s first service. We’re pleased our team could provide friendly, efficient care. We look forward to supporting your future service needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 07, 2026

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Employee Rating

Drop off my car even though I don’t have appointment the agent was really nice and finished my car in no time. More

by Vfmitchell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 07, 2026

Shottenkirk Desert Lexus responded

Thank you for bringing your Lexus to us without an appointment. We’re glad Johnny provided friendly service and got you back on the road swiftly. We look forward to helping you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 06, 2026

Dealership Rating
Employee Rating

Jonnny Reyes in service was amazing. Honest and reliable. Alejando the service te k took time to understand all our needs and attend to every detail. More

by Ccmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 10, 2026

Shottenkirk Desert Lexus responded

Thank you! Johnny, Alejandro, and our team appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Shottenkirk Desert Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 03, 2026

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Employee Rating

They have very good customer service the attitude from everyone was completely excellent I really like More

by julietapadilla57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Teggart

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Jun 04, 2026

Shottenkirk Desert Lexus responded

Thank you for sharing your experience with your Lexus NX 250 service. We’re delighted that our team provided friendly and attentive support from start to finish. We look forward to assisting you again soon. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 01, 2026

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Employee Rating

Great customer relations, effective communication, scheduled quick appointment, loaner car no problem, Great services kept to time line. More

by mosquito.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 01, 2026

Shottenkirk Desert Lexus responded

Thank you for the five-star rating. We’re pleased our team scheduled your appointment swiftly, arranged a loaner vehicle, and completed your Lexus service on time. We look forward to taking care of your Lexus again soon. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 29, 2026

Dealership Rating
Employee Rating

The service is terrific. We really like our service manager, Christian, who goes out of his way to help. This is a quality dealership. More

by larryisin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian

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May 29, 2026

Shottenkirk Desert Lexus responded

Thank you for sharing your positive experience with service for your Lexus ES 300h. We’re pleased to know our service manager’s extra efforts made a difference. We appreciate your support and look forward to welcoming you back. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 23, 2026

Dealership Rating
Employee Rating

Johnny is the best service guy ever! if you need service ask for him you will not be sorry! He’s the reason we keep going back. More

by Msrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 23, 2026

Shottenkirk Desert Lexus responded

We’re thrilled that Johnny delivered stellar service for your Lexus. Your continued trust means a lot, and we look forward to helping you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 23, 2026

Dealership Rating
Employee Rating

I have been going to Desert, Lexus for years and has have always been very happy with the great service I've received. Johnny, my service rep is the best you could possibly ask for. In these days of dw More

by kmchastain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Parts and mechanics

Print
May 23, 2026

Shottenkirk Desert Lexus responded

Thank you for trusting our Lexus service team for all these years. Johnny and our talented service department will be happy to hear your kind words. We're pleased the ES 350 continues to run smoothly and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

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