Sean Marchese

Desert Lexus is a fantastic dealership with great inventory, professional staff, and awesome customer service. I have gotten three vehicles over the last nine years and look forward to the continued inventory, professional staff, and awesome customer service. I have gotten three vehicles over the last nine years and look forward to the continued awesome relationships. More

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Excellent service and accommodation and attitude Recommend the wonderful car Appreciate the price and trade in value and loan attitude Recommend the wonderful car Appreciate the price and trade in value and loan More

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The dealership was exceptionally clean, with spotless floors and organized displays, welcoming and inviting environment. floors and organized displays, welcoming and inviting environment. More

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The sales pressure was not excessive and the sales girl was very nice and the entire staff was nice. was very nice and the entire staff was nice. More

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My. Service experience was excellent and I was given a loaner car while I waited for the part to come in, all and all, I am very satisfied. Service experience was excellent and I was given a loaner car while I waited for the part to come in, all and all, I am very satisfied. More

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Dealership was excellent guy that wrote up the deal was very knowledgeable. Sales management did an excellent job. Really appreciate how they took time with us and showed us all the details of the car. very knowledgeable. Sales management did an excellent job. Really appreciate how they took time with us and showed us all the details of the car. More

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The sales representative, Fernanda Rojas was very professional and knowledgeable. She took her time to answer all my questions, and the financing process was surprisingly quick and efficient. I'm als professional and knowledgeable. She took her time to answer all my questions, and the financing process was surprisingly quick and efficient. I'm also really enjoying the car’s looks and feel. great job the the Shottenkirk team.. Abe & Aly More

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My vehicle has been in the service department since late June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I reach out, and even then, clear information is rarely provided. Although the staff is courteous and I appreciate the loaner vehicles, it has now been nearly five months without a final resolution. I even made a special trip in late October after being told leadership would have answers for me by October 29, but no follow-up ever occurred. Getting to the dealership is now a two-hour drive each way, which makes the lack of progress even more frustrating. At this point, I simply expected better transparency, accountability, and timely service from a Lexus dealership. I hope meaningful improvements are made so other customers do not experience similar challenges. More

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Beautiful clean dealership with excellent customer service area. All employees I have dealt with are customer focused friendly and knowledgeable… very professional in terms of Sales and Service Non service area. All employees I have dealt with are customer focused friendly and knowledgeable… very professional in terms of Sales and Service Non routine service requirements are explained before service begins as well as estimated cost. Would highly recommend this dealership. More

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