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Johnny Reyes
Johnny Reyes at Shottenkirk Desert Lexus

Johnny Reyes | Page 3

Service Consultant

Shottenkirk Desert Lexus

68-068 Kyle Rd
Cathedral City, CA 92234

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4.9
142 Reviews
4.9

142 Reviews

Write a Review

142 Reviews of Johnny Reyes

July 10, 2026

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Employee Rating

I took my car in last minute on Friday afternoon to get a new battery and that was replaced. Also I had a nail in one tire which Lexus couldn't fix but sent me to American Tire to have it fixed. So I recei More

by LINLAROY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2026

Shottenkirk Desert Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 08, 2026

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Employee Rating

Johnny in the service department always gets service done effectively and as quickly as possible! Thanks! More

by Drbarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2026

Shottenkirk Desert Lexus responded

It’s wonderful to know Johnny and our service department handled your Lexus ES 350 so quickly and effectively. We appreciate you relying on us and look forward to your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 07, 2026

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Employee Rating

Salespeople were great, service department very disappointing, as usual, I regret buying here, never again More

by Shaialama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mo Attia, Jorge Esquivel

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Jul 08, 2026

Shottenkirk Desert Lexus responded

Thank you for this feedback. We're very sorry to hear that you didn't have the best service experience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact us at (760) 904-3654 and ask for Matt Sullivan to discuss

Jul 09, 2026

Shaialama responded

That would be greatly appreciated. Thank you.

June 29, 2026

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I’ve had 5 prior Lexus purchased in NO CA. This dealer ship is far superior. More

by Brusaschetti
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Print
Jun 29, 2026

Shottenkirk Desert Lexus responded

Your loyalty after five prior Lexus experiences speaks volumes. We’re honored our team’s service on your NX 450h+ surpassed expectations. Johnny is thrilled by your feedback and we look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 22, 2026

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Employee Rating

I brought my car in for a routine first service check and had a great experience. They were friendly and efficient. I will continue to bring the car back for any future service needs. More

by Bankruptcyguy99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 22, 2026

Shottenkirk Desert Lexus responded

Thank you for trusting us with your Lexus ES 350’s first service. We’re pleased our team could provide friendly, efficient care. We look forward to supporting your future service needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 07, 2026

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Employee Rating

Drop off my car even though I don’t have appointment the agent was really nice and finished my car in no time. More

by Vfmitchell12
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 07, 2026

Shottenkirk Desert Lexus responded

Thank you for bringing your Lexus to us without an appointment. We’re glad Johnny provided friendly service and got you back on the road swiftly. We look forward to helping you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 06, 2026

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Employee Rating

Jonnny Reyes in service was amazing. Honest and reliable. Alejando the service te k took time to understand all our needs and attend to every detail. More

by Ccmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2026

Shottenkirk Desert Lexus responded

Thank you! Johnny, Alejandro, and our team appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Shottenkirk Desert Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 03, 2026

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Employee Rating

They have very good customer service the attitude from everyone was completely excellent I really like More

by julietapadilla57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Teggart

Print
Jun 04, 2026

Shottenkirk Desert Lexus responded

Thank you for sharing your experience with your Lexus NX 250 service. We’re delighted that our team provided friendly and attentive support from start to finish. We look forward to assisting you again soon. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 01, 2026

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Employee Rating

Great customer relations, effective communication, scheduled quick appointment, loaner car no problem, Great services kept to time line. More

by mosquito.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 01, 2026

Shottenkirk Desert Lexus responded

Thank you for the five-star rating. We’re pleased our team scheduled your appointment swiftly, arranged a loaner vehicle, and completed your Lexus service on time. We look forward to taking care of your Lexus again soon. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 29, 2026

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Employee Rating

The service is terrific. We really like our service manager, Christian, who goes out of his way to help. This is a quality dealership. More

by larryisin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian

Print
May 29, 2026

Shottenkirk Desert Lexus responded

Thank you for sharing your positive experience with service for your Lexus ES 300h. We’re pleased to know our service manager’s extra efforts made a difference. We appreciate your support and look forward to welcoming you back. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

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