Jolie Godbout

I was treated so well when I had an issue with my Passat just a couple days after I bought a car. They brought me to work after dropping my vehicle off and brought a rental car to my work for me before I go just a couple days after I bought a car. They brought me to work after dropping my vehicle off and brought a rental car to my work for me before I got off. They were able to get me in within one week. Fixed it and I got to drive it away again. Truly awesome experience. More

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Everyone involved in my purchase was phenomenal, they really took the time to make sure my ownership experience went great. really took the time to make sure my ownership experience went great. More

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Very good experience. We appreciated the time and energy they put forth throughout the entire experience and transaction. We appreciated the time and energy they put forth throughout the entire experience and transaction. More

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I left the dealership with a bad taste in my mouth. I drove over three hours to purchase a vehicle, and was fully transparent with the salesperson I was assigned to, over the phone. I told her everythi I drove over three hours to purchase a vehicle, and was fully transparent with the salesperson I was assigned to, over the phone. I told her everything about my vehicle, and asked for her to please do the same. We worked out a price over the phone, and I was fine with that. I asked her to please tell me of any scratches, dents, dings, etc. so that I would not be surprised when I got there. When I got there she took me to look at the car. It was wedged in between two other vehicles in the dark, so I could barely see it. I asked her to pull it out, and I immediately noticed two very large scratches, one on each rear quarter panel, one over 12" long. There is no way that she did not see this when I asked her to look over the vehicle. Secondly, she told me to get the price offered, I had to finance or it would be $2k higher. She said that she could match a rate(with proof) I could get from my local lender, but I had to finance through them. I provided her with a rate sheet from a local lender I work with that showed the vehicle qualified for 5.99% for a 60 month term. While I was waiting to get into the finance department, Jolie seemed very nervous, and I knew instantly that they were not going to honor their word. Sure enough, she took me back to the finance department and the "best rate I qualified for" was almost 8%. I called xx. I was in a 50% equity position with excellent credit. The finance manager turned the screen around to show me the where she submitted the deal and what I “qualified” for. After complaining she eventually got it down to a lovely 7.44%- nearly 1.5% higher than what I had shared with them. I said I'd like to pay cash, and the sales manager then promptly stated the price would be $2k higher. I strongly believe she picked and chose who she was going to send the loan to based off of her flat rate commission she was going to receive from the lender. I wasn't born yesterday, and I told Jolie from the beginning that all I wanted was transparency. She wasn't transparent on the condition of the vehicle, and she wasn't transparent on the terms. I will never recommend the Luther Group to anyone, as I had an overall poor experience. As a matter of fact, this is an experience that goes hand in hand with the unfortunate stigma the car business is plagued with. More

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muy buen servicio, la vendedora muy amable y servicial respondio todas nuestras dudas y nos ayudo a tener muy buen trato respondio todas nuestras dudas y nos ayudo a tener muy buen trato More

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Our experience purchasing our new Taos was great, from walking in to leaving with my new Taos. Jolie was a pleasure to work with along with the rest of the team. walking in to leaving with my new Taos. Jolie was a pleasure to work with along with the rest of the team. More

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Friendly and fair. I appreciate the honesty and listening to what our needs are then matching us with the right car I appreciate the honesty and listening to what our needs are then matching us with the right car More

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Todd (GM) and Conner (Sales Manager) always take such great care of all of the friends and family I send their way - I know any referrals are going to get an incredible deal and A+ customer service from great care of all of the friends and family I send their way - I know any referrals are going to get an incredible deal and A+ customer service from start to finish! The whole team truly went above and beyond to make things painless and convenient for my out-of-state friend, who adores her new Volkswagen. Thanks, guys!! :) More

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Jacque, Connor, Nate, and Jolie made this a truly wonderful experience! They were extremely responsive and helpful every step of the way, and they got my car delivered to me so quickly. I love my new wonderful experience! They were extremely responsive and helpful every step of the way, and they got my car delivered to me so quickly. I love my new Taos! I couldn't have asked for a better experience; I really couldn't be happier. I sincerely look forward to getting my next vehicle from Luther Brookdale. (p.s.: I would like to give a special shout-out to Kristen Fox as well for making this happen in such a short amount of time! ) More

by Sarah Hacker Verified Customer Verified Customer

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Jolie made my car buying experience great! She was knowledgeable about the car. I felt as if I was getting a fair price for my trade in and also my new car! She was knowledgeable about the car. I felt as if I was getting a fair price for my trade in and also my new car! More

by cidsmith1 Verified Customer Verified Customer

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