Jon Green | Page 3

Always great experience in sales and service Very happy with the Ford Escape sold to me by George O'Sullivan. The service is also the best! Have never had a bad experience when dealing with Thoro Very happy with the Ford Escape sold to me by George O'Sullivan. The service is also the best! Have never had a bad experience when dealing with Thoroughbred Ford. More

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Can always expect efficient, convenient, and top of the line Can always expect, and receive, the same efficient, convenient, and top notch service every time I come in. We do all of our four Ford vehicles servi Can always expect, and receive, the same efficient, convenient, and top notch service every time I come in. We do all of our four Ford vehicles serviced there. Three of them were purchased at Thoroughbred Ford. More

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Thoroughbred Ford Prompt, courteous, and timely service. Clean and comfortable waiting area. Advised of progress during service; all service provided reviewed at comp Prompt, courteous, and timely service. Clean and comfortable waiting area. Advised of progress during service; all service provided reviewed at completion. Will return for future service. More

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Horrible service one again Bought a lemon from them 6 years ago and had issue after issue with their service team. Ended up buying a different vehicle from a different dealer a Bought a lemon from them 6 years ago and had issue after issue with their service team. Ended up buying a different vehicle from a different dealer and decided I would never use Thoroughbred again. Took my vehicle in there for some warranty work since it was close to my house and issues again. I have learned my lesson for the last time with Thorougbred. Horrible customer service. More

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Worst ever Stopped by to met with the Service Manager after call Ford Customer Service and filing a complaint. The Service Manager, Kevin Adams, is less then hel Stopped by to met with the Service Manager after call Ford Customer Service and filing a complaint. The Service Manager, Kevin Adams, is less then helpful. I started the conversation with the fact we have complained about the transmission in our 2012 Fusion jumping and slipping every time we took the car to Thoroughbred Ford. When I said this to Kevin his statement back was, “Let’s be truthful”. When I told him not to call me a liar, he argued that he did not call me a liar. He wanted to argue semantics. He called me a liar and wanted to argue out in the Service area instead of taking me and my wife back to his office. When In became upset he astated, “you want us to fix your issue acting like you are”. He began the conversation the wrong way by calling me a liar. Very unprofessional!!!! As my wife walked away he stated something that my wife did not hear, but when she asked him to repeat himself he would not. My wife had talked with Jon prior to us talking with Kevin and he was a disrespectful individual. No one would tolerate a person disrespecting their wife. Employees at Thoroughbred Ford need t go to customer service training. Thoroughbred Ford rating would be 0 stars, but I have to do one star. More

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Waste of time, and money Was told on phone bring in for the works (oil change) it would take about an hour there might be a person in front of you. Took two vehicles (going sh Was told on phone bring in for the works (oil change) it would take about an hour there might be a person in front of you. Took two vehicles (going shopping zona rosa) got there 10 minutes earlier then agreed, then was told had to leave overnight there all booked up. It took me 20 minutes after phone call, wasted gas time and was lied too horrible service. More

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