Jon Novak | Page 6

Great price better setvice I just had the most pleasant experience at this dealer. My salesman Jon Novak did all the work . He explained the vehicle , test drive with him arrang I just had the most pleasant experience at this dealer. My salesman Jon Novak did all the work . He explained the vehicle , test drive with him arranged financial nag and communicated the entire time. So fast and easy! Won’t go anywhere else ever again! More

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New Truck Purchase - Commercial Use I purchased a new 2500 Ram for commercial use. Service was excellent. Pricing was unbeatable. Would highly recommend anyone to do business with not on I purchased a new 2500 Ram for commercial use. Service was excellent. Pricing was unbeatable. Would highly recommend anyone to do business with not only this dealership, but all Phillips dealerships. Customer service was unparalleled. Inventory was great to select from. The buying experience was quick and easy. I decided on a truck and they DELIVERED it to my business the following day. Can't beat it! More

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2019 Ram Jon was very knowledgeable and made the buying process easy. He handles our business account and has done a great job compared to our previous Ford d Jon was very knowledgeable and made the buying process easy. He handles our business account and has done a great job compared to our previous Ford dealer. Service on the trucks have been quick and efficient. More

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Very Professional and Extremely competive prices!! This is the second new truck within a year that I bought from Jon. Cant say enough on how Jon makes you feel comfortable through out the buying proce This is the second new truck within a year that I bought from Jon. Cant say enough on how Jon makes you feel comfortable through out the buying process. I am out of state from them and its been no issues what so ever getting them to handle and get the trucks to me quickly and at a low cost. My next vehicle will come from Phillips Chrysler Jeep Dodge!!!!! More

by michael@davisindustrialmachine.com Verified Customer Verified Customer

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Awesome Experience!! Very Professional, Courteous and Freindly. Their staff was very accommodating and very easy to work with. I would definitely recommend this dealership Very Professional, Courteous and Freindly. Their staff was very accommodating and very easy to work with. I would definitely recommend this dealership to Everyone. I will be buying my next vehicle from them More

by Scott@DevinCahn.com Verified Customer Verified Customer

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Great service every time! Regular service is imperative to a safe and reliable fleet and real service is much more than changing oil. I trust the professionals at Phillips to m Regular service is imperative to a safe and reliable fleet and real service is much more than changing oil. I trust the professionals at Phillips to make sure all of our trucks are maintained to the highest possible level. A little money now saves a lot of money later. Thanks Team Phillips! More

by Patrick Altier Verified Customer Verified Customer

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Poor employee attitudes. I had a scheduled appointment for a Check Engine Light at 11;30 am on 7/6/2018. The employee that checked me in for service was very negative about wh I had a scheduled appointment for a Check Engine Light at 11;30 am on 7/6/2018. The employee that checked me in for service was very negative about why I had brought the vehicle in for service His coment to me was "why dont you just drive it for the weekend and see if the light goes out, if not you will be paying me $120.00 for nothing". I informed him that I had a warranty on the vehicle (2014 Jeep Patriot that I purchased there on 04/28/2018.) and I did not want to make the damage worse by driving it. The employee seemed very annoyed that I still wanted my Jeep looked at but since I already had an appointment he would do the best that he could. He even made the comment that he was going to lunch at 12;00 and he would not be back untill 1;00 so I should be ready to be there for a while. Now all of this happened when I showed up for my "scheduled" appointment about 15 minutes early. Without even having the vehicle checked yet he was telling me that I was in for "a long wait", his words. Well my Jeep was taken back for service and at about 12:10 another employee came to the waiting room and informed me that my Jeep needed 2 parts and that it was not covered by my warranty and I would have to pay $266.00 to have it repaired. I informed the employee that my Jeep was a Chrysler Certified vehicle when I purchased it and I had a 3 month, 3000 mile bumper to bumper warranty as well as a 100,000 mile Drivetrain warranty (the Jeep has only 56,000+ miles on it) and I could not understand why the service was not covered. His response was that He had no idea why but it was denied by Chrysler and there was nothing that he could do about it. I asked him to make me a copy of the estimate because I wanted to speak with the salesman that sold me the Jeep using the above mentioned warranty's as a selling tool and why I could not use them now. The salesman was off that day (Joshua Morrison) but I did speak with (John Novak) and I explained my situation to him and Mr.Novak was the only employee that presented himself in a proffesional manner and was very helpful. He made contact with the service department and the situation with my warranty not paying for the repairs was clarified and as it turned out the work was covered and I only had to pay the required $100.00 deductable as noted by the 3000 mile, 3 month warranty. But he did say that now my service tech. was going to lunch and he would be gone for about an hour. At this time it was almost 12;30 and I had not had lunch myself so I asked about maybe using the shuttle service that was offered by the dealership and go to lunch myself, I asked about the service and was informed that the shuttle driver was gone at the moment but when he returned they would send him to the waiting area for me and I could go to grab some food and kill some time. The shuttle driver never returned or was never sent to the waiting room for me so I never was able to go eat. About 1:40 my Jeep was brought up front from the service area and was complete, however the Jeep had a flat rear tire on the drivers side thatbwas not flat before. I informed the Service Tech of this and he became very defensive and mad about me pointing that out to him but he said he would take the vehicle back to his bay and check the tire. He returned about 2:08 with the tire repaired and he had what appeared to be a finish nail that he said he removed from the tire and he plugged the repair. The tires on my Jeep were brand new tires that was put on the vehicle by your dealership and had less than 3,000 miles on them and now I had one with a plug in it. Needless to say I was very upset and completly amazed at the amount of poor attitudes, poor communication skills and the complete lack of respect that was on display that day by everyone that I came in contact with with the exception of Mr. Jon Novak, and he really didnt have to help me at all but he did anyway and I greatly appreciate his efforts. So, to recap, I had an APPOITMENT at 11:30am and never left your dealership untill 2;08pm with a repaired Jeep that I had to get help from a staff memeber to insure that my warranty was properly applied and a plug in my brand new tire. It was, without a doubt, the worst experience that I have ever had at a service deaprtment anywhere. I cannot tell you the name of the service tech or the name of the individual the received my vehicle and processd the paper work. He worked at the middle desk in the receiving area and was a white man with a shaved head or very short haircut. You should be able to follow up with this review as my appointment was documented as usual. If it will help my appointment information was as follows: David McGraw 2014 Jeep Patriot engine light on for 11:30am More

by DSEMCGRAW Verified Customer Verified Customer

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Fixing the Radio I have to give a shout out to the service dept at Phillips Chrysler in Ocala. I leased my 2019 Jeep Cherokee just a couple of weeks ago, and the radio I have to give a shout out to the service dept at Phillips Chrysler in Ocala. I leased my 2019 Jeep Cherokee just a couple of weeks ago, and the radio went on the fritz. When I took it in to be serviced, it was playing and displaying normally, making me look like a doofus!, but Scott Sherman took me at my word and had it run through diagnostics. They determined it was faulty and set me up for a replacement. When the part was replaced, I got all the way home and noticed it was different to the unit I had before and I didn't have access to all the features on the vehicle, because the new screen was missing several apps. I drove all the way back into the service department, and Abriel Archer was super helpful! He had my truck taken back immediately and got everything working like it should. These guys are terrific. Helpful, patient, understanding and they really want their customers to be satisfied and to come back. I'd recommend this dealership and service dept to any and everyone. More

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TU rating Very Good Bill worked very hard to make sure everything was perfect. John and Dale went over all the options I needed to be able to meet my goal of ha Very Good Bill worked very hard to make sure everything was perfect. John and Dale went over all the options I needed to be able to meet my goal of having a nice truck I could tow with. More

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Takin' Care of Business As a business owner I know how important it is to have great employees to represent my company. Jon Novak represents Phillips CJDR very well. From the As a business owner I know how important it is to have great employees to represent my company. Jon Novak represents Phillips CJDR very well. From the GM to the sales managers and the service department, Phillips is my go to for commercial vehicles for my business. If your tired of banging your head on the wall with other dealerships go to Phillips where they're "takin' care of business!" More

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