Jon Novak | Page 5

Fixing the Radio I have to give a shout out to the service dept at Phillips Chrysler in Ocala. I leased my 2019 Jeep Cherokee just a couple of weeks ago, and the radio I have to give a shout out to the service dept at Phillips Chrysler in Ocala. I leased my 2019 Jeep Cherokee just a couple of weeks ago, and the radio went on the fritz. When I took it in to be serviced, it was playing and displaying normally, making me look like a doofus!, but Scott Sherman took me at my word and had it run through diagnostics. They determined it was faulty and set me up for a replacement. When the part was replaced, I got all the way home and noticed it was different to the unit I had before and I didn't have access to all the features on the vehicle, because the new screen was missing several apps. I drove all the way back into the service department, and Abriel Archer was super helpful! He had my truck taken back immediately and got everything working like it should. These guys are terrific. Helpful, patient, understanding and they really want their customers to be satisfied and to come back. I'd recommend this dealership and service dept to any and everyone. More

Helpful 0

Report | Print

TU rating Very Good Bill worked very hard to make sure everything was perfect. John and Dale went over all the options I needed to be able to meet my goal of ha Very Good Bill worked very hard to make sure everything was perfect. John and Dale went over all the options I needed to be able to meet my goal of having a nice truck I could tow with. More

Helpful 0

Report | Print

Takin' Care of Business As a business owner I know how important it is to have great employees to represent my company. Jon Novak represents Phillips CJDR very well. From the As a business owner I know how important it is to have great employees to represent my company. Jon Novak represents Phillips CJDR very well. From the GM to the sales managers and the service department, Phillips is my go to for commercial vehicles for my business. If your tired of banging your head on the wall with other dealerships go to Phillips where they're "takin' care of business!" More

Helpful 0

Report | Print

They would not honor the online price they would not honor the online sale price, they had on there website. They said they could not find it. I had to help then find there own website. they would not honor the online sale price, they had on there website. They said they could not find it. I had to help then find there own website. More

Helpful 0

Report | Print

Wonderful Automobile Buying Experience This is my second purchase from Phillips. Having worked with John Novak previously, I went to him with what I was looking for. When the vehicle became This is my second purchase from Phillips. Having worked with John Novak previously, I went to him with what I was looking for. When the vehicle became available, he immediately texted me to let me know it was in. My wife and I test drove the vehicle, worked out the numbers and drove away in it almost immediately! Mr. Novak is a pleasure to work with. Complimenting him on the sale was Mr. Marcus Mister and Mr. Brad Leonard. These gentleman provided top-notch service and utmost professionalism. More

Helpful 0

Report | Print

Jon was great It was clean all the workers was great and Jon was GE art with tell us everything about the truck we got thank you Phillips Chrysler Jeep Dodge ram It was clean all the workers was great and Jon was GE art with tell us everything about the truck we got thank you Phillips Chrysler Jeep Dodge ram More

Helpful 0

Report | Print

Easy and Hassle Free With Jon Novak If you need any type of vehicle for your business go see Jon Novak. We purchased a used 2014 Ram 1500 for our business. I have worked with many dealer If you need any type of vehicle for your business go see Jon Novak. We purchased a used 2014 Ram 1500 for our business. I have worked with many dealerships over the course of a decade both from Florida and New York, and none have even come close to the attention to detail and customer service that Jon brings to the job. With my work schedule he was able to do most of the back and forth via email which immensely helpful, then our time actually in the dealership and taking a look at some of the vehicles was easy and hassle free. During the entire process he was straight forward and really took the time to make sure I had all the options on the table. We look forward to coming back and continuing to add to our fleet as the business grows. I would highly recommend this dealership and more specifically Jon Novak. More

Helpful 0

Report | Print

Friendly service, great vehicles! My 2014 Jeep Wrangler is the 4th vehicle I have purchased from Philllips CJDR and the 2nd from Jon Novak. Both he and David Hoff have always been help My 2014 Jeep Wrangler is the 4th vehicle I have purchased from Philllips CJDR and the 2nd from Jon Novak. Both he and David Hoff have always been helpful in getting me the right vehicle to fit my needs along with the best deals and rates on my financing. Always a pleasure doing business at this dealership and will return again soon. Highly recommend Jon Novak if you're looking to buy a vehicle! More

Helpful 0

Report | Print

Have always been treated well fron this dealership I just purchased my 4th van from this dealership. I've always been treated extremely well and I feel I've gotten fair deals every time. This was the 3 I just purchased my 4th van from this dealership. I've always been treated extremely well and I feel I've gotten fair deals every time. This was the 3rd deal I've had with Mark Helfer, I always ask for him because I trust him to be honest. He doesn't pressure me or try to upsell me on anything. He took a lot of time to explain all the new features and electronics on the new Pacifica. He even came to my house and explained the electronics to my wife. He's a great guy! John Nagy More

Helpful 0

Report | Print

Fantastic dealer and sales associate! We had a great experience at Phillips Chrysler in Ocala, Florida ordering and taking delivery of our 2017 Pacifica Limited! Jon Novak was extremely he We had a great experience at Phillips Chrysler in Ocala, Florida ordering and taking delivery of our 2017 Pacifica Limited! Jon Novak was extremely helpful in all aspects of ordering and taking delivery of our new car. We got exactly what we wanted and Jon kept up communications with us throughout the waiting period. He obtained the best discounts and incentives for us and we couldn't be happier with the deal or the vehicle. I would highly recommend Jon Novak and Phillips Chrysler to anyone who wants a flawless, no hassle vehicle purchase. More

Helpful 2

Report | Print