Jon Phillips
Jon Phillips at Classic Mazda

Jon Phillips | Page 4

Service Manager

Classic Mazda

6951 Center St
Mentor, OH 44060

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4.9
118 Reviews
4.9

118 Reviews

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118 Reviews of Jon Phillips

June 07, 2026

Dealership Rating
Employee Rating

Great customer service. Always friendly and accommodating. Let me know what services are recommended, but I’m never pressured. More

by dan
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Classic Mazda responded

Thank you for your review! We're glad to hear you consistently receive friendly, accommodating service and honest recommendations without any pressure. We appreciate your trust and look forward to serving you again.

June 06, 2026

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No snacks in the waiting area. No nitrogen for my tires. Thus I subtracted one star. Otherwise they do a pretty fine job, although Mazda pricing for various services has gone up, j More

by jdbekeny
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Classic Mazda responded

Thank you for your feedback. We're glad to hear you had an otherwise positive experience with our team. We appreciate your comments regarding the waiting area amenities and tire service, and we'll share your feedback with our team as we continue looking for ways to improve the customer experience. Thank you for your business and honest review.

June 06, 2026

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Everyone here is very polite and helpful with all my car concerns. I would recommend having your car serviced here. More

by Amanda
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Phil Albert

Jun 23, 2026

Classic Mazda responded

Thank you for your review! We're glad to hear our team was polite, helpful, and able to address your vehicle concerns. We truly appreciate your recommendation and look forward to serving you again.

June 05, 2026

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Professional and friendly service. Only place I will have my car serviced. Car wash was too busy to wash car afterwards though They usually wash it afterwards More

by FLOSSIE32
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Classic Mazda responded

Thank you for your review and continued trust in our team! We're glad to hear you received professional and friendly service. We apologize that we were unable to provide a wash during your visit and appreciate your understanding. We look forward to serving you again.

June 05, 2026

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Andrew was great… helped answer several questions I had and offered possible solutions for my 2003 Miata More

by elisemiller619
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Classic Mazda responded

Thank you for your review! We're glad Andrew was able to answer your questions and help you explore solutions for your Miata. We appreciate your trust in our team and look forward to helping keep your Mazda on the road for years to come.

June 04, 2026

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Employee Rating

Service Department personnel are always very pleasant whether you are dealing with Angela or Andrew. More

by xmas.01
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Hetrick

Jun 18, 2026

Classic Mazda responded

Thank you for your review! We're glad to hear Angela, Andrew, and our service team consistently provide a pleasant experience. We appreciate your business and look forward to serving you again.

June 01, 2026

Dealership Rating
Employee Rating

The Classic Mazda service center is great. The staff is exceptional, scheduling is easy, and a video of the work performed is provided. I have always received great service and follow up. Than More

by amy_carlton
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Hetrick, AJ Zabak

May 31, 2026

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Employee Rating

Classic Mazda's service center has always provided me with top-notch care for my Mazda vehicles. I wouldn't take them anywhere else. More

by JOHNJDIGITAL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angela, Andrew

May 31, 2026

Dealership Rating
Employee Rating

The service reps and technicians are always respectful and responsive. Every encounter I have had with Classic Mazda service has been great. More

by judeegeizer
Service Price Transparency
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Recommend Dealer
Yes

May 31, 2026

Dealership Rating
Employee Rating

I was treated with respect. My car was serviced as ordered and on time. Jake went out of his way to make sure I was well taken care of and satisfied. More

by wlforney
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jake

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