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Jon Shapiro
Jon Shapiro at NYE Volkswagen

Jon Shapiro

Service Manager

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.9
103 Reviews
4.9

103 Reviews

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103 Reviews of Jon Shapiro

December 22, 2025

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Employee Rating

The service management is great! The repairs are always well done. The waiting area is always very clean and comfortable. More

by Paul D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky, Tami Rickerson

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Dec 26, 2025

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 05, 2025

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Employee Rating

Tammy and the gentleman that took care of my car was very considerate helpful & kind I love going there I’ll always lease a car there till I can’t More

by debiyousey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Tina Ceklovsky, Tami Rickerson

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Dec 11, 2025

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 02, 2025

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Employee Rating

my review is; always excellent service from this dealer ! staff treat you like a friend.. More

by bjames30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky, Tami Rickerson

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Dec 02, 2025

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 02, 2025

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Professional, prompt, courteous and they are always keeping me updated on my vehicles status throughout the process. More

by jason.kunkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

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Dec 02, 2025

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 28, 2025

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Employee Rating

Easy access, professional service,timely completion of job,work accomplished without issues,returned clean vehicle. More

by GARYV0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky , CHRISTOPHER KUNKLE

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Nov 28, 2025

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 20, 2025

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Employee Rating

Always a pleasure to bring my vehicle in for service. Professional, knowledgeable and always kind! More

by jason.kunkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

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Nov 20, 2025

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 04, 2025

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Employee Rating

This is my 5th VW that I have leased and purchased here. I have always had the BEST service here! More

by C021957W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Tina Ceklovsky, Tami Rickerson

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Nov 05, 2025

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 14, 2025

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Employee Rating

You are the best I would recommend you to most people thank you for all your help More

by KASSIEBEAR1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

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Oct 15, 2025

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 12, 2025

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Employee Rating

It was great service very fast very convenient. I love it. Communication follow up definitely outstanding thank you. I always deal with the same dealership to do my service in my car. They are alwa More

by KHALEDIBRAHIM292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Tina Ceklovsky, Tami Rickerson

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Oct 15, 2025

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 06, 2025

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Employee Rating

Excellent service-got my Touareg in very quickly and everyone was very knowledgeable and friendly to deal with. More

by PHOTOLADY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Beach, Mike Memery, Tina Ceklovsky, Tami Rickerson

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Oct 09, 2025

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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