Jon Shapiro

Very professional service team. Always will help however they can .i'm very appreciative. Thank you. Always will help however they can .i'm very appreciative. Thank you. More

by ANTG15 Verified Customer Verified Customer

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Bringing my car in for service here never feels like a chore—it feels like visiting family. From the moment I arrived, I was greeted warmly and treated with genuine care. The staff are not only profession chore—it feels like visiting family. From the moment I arrived, I was greeted warmly and treated with genuine care. The staff are not only professional and knowledgeable, but also incredibly attentive, making sure I was comfortable and informed throughout the process. What really stood out was how much they value their customers. They explained everything clearly, never rushed me, and took the time to answer all my questions about the maintenance being done. I always felt like I was in good hands, with people who truly care about keeping my car running its best. The atmosphere is welcoming, almost like being at home. It’s rare to find a service department where you can feel this relaxed and taken care of, but they make it possible with their kindness, respect, and family-like approach. This is more than just a place to maintain your car—it’s a place where trust, comfort, and great service come together. I wouldn’t want to take my car anywhere else. More

by Davor Ivanovski Verified Customer Verified Customer

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Courteous, Timely and professional. Engaging in conversation and down to earth. Will definitely be back. Engaging in conversation and down to earth. Will definitely be back. More

by pamarulla2011 Verified Customer Verified Customer

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John, Tina, & Tami were all excellent right from the start of my issues. From start to finish I’ve never had such phenomenal customer service. From engine issues to an inspection they got me tight! Will start of my issues. From start to finish I’ve never had such phenomenal customer service. From engine issues to an inspection they got me tight! Will definitely be loyal to NYE! More

by ALLINAJACOBS Verified Customer Verified Customer

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I had a wonderful experience. Truly the best customer service! It was very quick and helpful! Truly the best customer service! It was very quick and helpful! More

by Sabina Verified Customer Verified Customer

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Great service and great customer service. Solved the issue with my car that another dealer couldn’t. Solved the issue with my car that another dealer couldn’t. More

by Wpeters1166 Verified Customer Verified Customer

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The staff is always patient and goes over your options throughly. I would recommend this dealership over and over again . throughly. I would recommend this dealership over and over again . More

by mpret510 Verified Customer Verified Customer

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Tina and the Service team really saved me this week. I did not have an appointment and they squeezed me in. Got me back on the road. I will continue to drive to ROME for Service even with the Volkswa I did not have an appointment and they squeezed me in. Got me back on the road. I will continue to drive to ROME for Service even with the Volkswagon right around the corner for me in new Hartford. Thanks again. More

by justinciotti Verified Customer Verified Customer

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Excellent Dealership. Everyone is friendly and courteous. No pressure buying experience. Service department is the best reason to purchase your next VW here. Knowledgeabl Everyone is friendly and courteous. No pressure buying experience. Service department is the best reason to purchase your next VW here. Knowledgeable caring service department. Will make sure you are satisfied or make it right. Tami did a excellent job explaining everything. Jon is always available if I have any concerns or questions, I know he will take care to make sure I'm satisfied. More

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Excellent Service as always! !! Treated very well, Thank you to the service staff at NYE VW of Rome!! !! Treated very well, Thank you to the service staff at NYE VW of Rome!! More

by stephen71591 Verified Customer Verified Customer

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