Jon Shapiro
Jon Shapiro at NYE Volkswagen

Jon Shapiro | Page 11

Service Manager

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.9
127 Reviews
4.9

127 Reviews

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127 Reviews of Jon Shapiro

June 09, 2024

Dealership Rating
Employee Rating

Personal attention was very important, the staff was over the top ! No waiting,. The time spent waiting for my car to have an inspection was very pleasant in beautiful waiting room. Staff was excellent and w More

by BBEACH7
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

June 08, 2024

Dealership Rating
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Everyone was very nice and helpful and explained what was going to be done to the car More

by DDEHIMER
Service Price Transparency
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Recommend Dealer
Yes

June 08, 2024

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As always, everyone was friendly, helpful and courteous when I brought my car in to be serviced, My car was covered from being parked under a tree and one of the men in the service department (I believe it More

by LOVEJOY988
Service Price Transparency
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Recommend Dealer
Yes

May 29, 2024

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Great service every time I’ve been there! Will definitely go back for future service! More

by chrisbeasock
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

May 25, 2024

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Courteous kind. Happy. Always going the extra mile with never a bad attitude. Know what they’re doing More

by jen.boulanger12
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Recommend Dealer
Yes

Other Employees Tagged: Craig Beach, Mike Memery , Jim Guzzardo

May 29, 2024

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 24, 2024

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Friendly service and greeted promptly. Short wait. Clean and comfortable waiting area. All staff encountered friendly. More

by JGRECO64
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 29, 2024

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 18, 2024

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Have been taking my car there since new. They do good work. Usually can get me in within a week. More

by jd4020_68
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2024

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 17, 2024

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Have always had a very positive experience with this dealership. Everyone is friendly and does their best to satisfy me as a valued customer. More

by Kstreeter0
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2024

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 16, 2024

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Employee Rating

I usually have a great experience but this time I did not, I'm sorry! More

by christyallborty1982
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Craig Beach, Kelsey Hughes , Jim Guzzardo

May 17, 2024

NYE Volkswagen responded

Christy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 15, 2024

Dealership Rating
Employee Rating

Diagnosed problem with vehicle in a timely manner. Assured vehicle was safe to drive. Waiting for parts to complete the work. Was told there was a $150+ charge for diagnostic appointment. I can unders More

by Spark
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina answered the phone and set up appointment. Made it clear there was a diagnostic charge for appointment when I was concerned about whether the car was safe to drive with the noise I was hearing.

May 15, 2024

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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