Jon Shapiro
Jon Shapiro at NYE Volkswagen

Jon Shapiro | Page 9

Service Manager

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.9
129 Reviews
4.9

129 Reviews

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129 Reviews of Jon Shapiro

August 17, 2024

Dealership Rating
Employee Rating

It was ok service. I was surprised that I mentioned interest in purchasing a new vehicle and received no help or response. I’ve had numerous brake issues with every T More

by pwalhoot69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2024

NYE Volkswagen responded

"Pwalhoot69" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 16, 2024

Dealership Rating
Employee Rating

Was very professional and kept me updated on what was happening. Fixed the wipers and my jeep passed inspection!!! Good service great staff. More

by pannshearer@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

Aug 21, 2024

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 15, 2024

Dealership Rating
Employee Rating

explained what was wrong and the work required including time estimate. Work was completed within quoted time More

by jamespolites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 13, 2024

Dealership Rating
Employee Rating

Service was fine, people were friendly, no complaints, gripes or irritations. What’s with this stupid 15 word minimum? More

by ZEPPO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

Aug 15, 2024

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 12, 2024

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Employee Rating

Easy to schedule, prompt polite service. Will return for service for my 3 VWs. A Plus. More

by tom@truware.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

Aug 15, 2024

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 03, 2024

Dealership Rating
Employee Rating

Service was fine, no complaints. What’s with this stupid 15 word minimum? Keep sending me these and I’ll unsubscribe you! More

by VANHATTENANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 03, 2024

Dealership Rating
Employee Rating

Got us in same day for inspection and didnt take long at all. Great service!! More

by MARKCIOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 29, 2024

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Employee Rating

Representatives are knowledgeable, friendly, and helpful. Service is thorough and efficient. Waiting area is comfortable. More

by pstone23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Carlson

Aug 07, 2024

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 27, 2024

Dealership Rating
Employee Rating

Joe Shapiro has been very helpful in getting my car issues resolved.He is knowledgabke,friendly,and helpful!Ty! More

by LCAVAGGIONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 08, 2024

Dealership Rating
Employee Rating

Scheduling online was quick and easy. My appointment went off without a hitch. Very timely and very satisfied. Thanks!! More

by sbarglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2024

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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