Jon Shapiro
Jon Shapiro at NYE Volkswagen

Jon Shapiro | Page 10

Service Manager

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.9
114 Reviews
4.9

114 Reviews

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114 Reviews of Jon Shapiro

May 29, 2024

Dealership Rating
Employee Rating

Great service every time I’ve been there! Will definitely go back for future service! More

by chrisbeasock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

May 25, 2024

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Courteous kind. Happy. Always going the extra mile with never a bad attitude. Know what they’re doing More

by jen.boulanger12
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Beach, Mike Memery , Jim Guzzardo

May 29, 2024

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 24, 2024

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Friendly service and greeted promptly. Short wait. Clean and comfortable waiting area. All staff encountered friendly. More

by JGRECO64
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Recommend Dealer
Yes
May 29, 2024

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 18, 2024

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Have been taking my car there since new. They do good work. Usually can get me in within a week. More

by jd4020_68
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Recommend Dealer
Yes
May 22, 2024

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 17, 2024

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Have always had a very positive experience with this dealership. Everyone is friendly and does their best to satisfy me as a valued customer. More

by Kstreeter0
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2024

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 16, 2024

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I usually have a great experience but this time I did not, I'm sorry! More

by christyallborty1982
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Craig Beach, Kelsey Hughes , Jim Guzzardo

May 17, 2024

NYE Volkswagen responded

Christy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 15, 2024

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Employee Rating

Diagnosed problem with vehicle in a timely manner. Assured vehicle was safe to drive. Waiting for parts to complete the work. Was told there was a $150+ charge for diagnostic appointment. I can unders More

by Spark
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tina answered the phone and set up appointment. Made it clear there was a diagnostic charge for appointment when I was concerned about whether the car was safe to drive with the noise I was hearing.

May 15, 2024

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 13, 2024

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Very quick and efficient service. Vehicle was done within a very timely manner. Staff were all very friendly More

by katie soggs
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

May 14, 2024

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 13, 2024

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Employee Rating

The dealership was clean and well maintained. Jon explained what they would be doing and what it would cost. He seemed very professional and well organized. More

by SFOB
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Recommend Dealer
Yes
May 14, 2024

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 06, 2024

Dealership Rating
Employee Rating

Excellent service. Knowledgeable and reasonable. I travel 2 hours to have my 3 VWs serviced by Nye. Yes, there are dealers closer but no one that I trust as much from e More

by r-2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 07, 2024

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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