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Jonathan Benitez

Overview Reviews (824) Inventory (371)

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Jonathan Benitez

Assistant Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7

824 Reviews

Overview Reviews (824) Inventory (371)

4.7

824 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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824 Reviews of Jonathan Benitez

February 23, 2026

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Employee Rating

I drive 40 minutes to come to this dealership because I feel like everyone there is always willing to make sure that I am taking care of. feel like everyone there is always willing to make sure that I am taking care of. More

by THERESAANN13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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February 22, 2026

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Employee Rating

They are very rude and insist you need more work done than you do. They argued with me on the phone. I know there's a known issue with the engine for this car. Now they insisted there's an oil leak and n than you do. They argued with me on the phone. I know there's a known issue with the engine for this car. Now they insisted there's an oil leak and no there is not. I WILL NEVER DO BUSINESS WITH KIA AGAIN. I GOT RID OF THAT PIECE OF CRAP CAR. I DIDN'T WANT IN THE FIRST PLACE AND WAS PUSHED INTO BUYING. More

by lyeknaac2k

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Misty Osborne, Jeremy Mahr, Justin Callahan

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Feb 23, 2026 -

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback. We're sorry that you were unsatisfied with your vehicle. We wish you the best of luck with your future automotive needs. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656

February 21, 2026

Dealership Rating

Employee Rating

Great customer service. Keeps you up to date with what's happening with your vehicle. very helpful in explaining all the details about the service the vehicle is getting. Keeps you up to date with what's happening with your vehicle. very helpful in explaining all the details about the service the vehicle is getting. More

by Anrod1953

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez

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Feb 21, 2026 -

Regal Kia Lakeland responded

Hi Anrod! It's great to read such wonderful feedback about our service team! Thank you for choosing Regal Kia and for your business. See you next time!

February 20, 2026

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Employee Rating

Its was busy but I felt noticed. Jonathan explained what was done. It was fine. Jonathan explained what was done. It was fine. More

by cheesehead27

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez

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Feb 21, 2026 -

Regal Kia Lakeland responded

Thank you for leaving us this five-star review and for your kind words about Jonathan from our service team at Regal Kia! We'll see you next time!

February 19, 2026

Dealership Rating

Employee Rating

Excellent Jonathan was very very servicial Excellent customer service very attentive and helpful I'm very happy with is service customer service very attentive and helpful I'm very happy with is service More

by valle798

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez

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Feb 20, 2026 -

Regal Kia Lakeland responded

We’re thrilled Jonathan’s attentive and helpful service made your Kia service visit a great one. Thank you for the five-star rating and kind words. We look forward to assisting you again.

February 16, 2026

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Employee Rating

Excellent servicio Un servicio excelencia Excelente Un sitio calidad Gente muy amable un servicio calidad sitio calidad Gente muy amable un servicio calidad More

by yaya_morales12

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez

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Feb 17, 2026 -

Regal Kia Lakeland responded

Gracias por sus amables palabras! Estamos felices de saber que nuestro equipo en Regal Kia le ofreció un servicio de calidad.

February 14, 2026

Dealership Rating

Employee Rating

Okay Okay Jonathan was great Muy bien por el servicios Estupendo? Todo? estùvo muy bien Estupendo? Todo? estùvo muy bien More

by ELMARAVILLOSOPR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez

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Feb 14, 2026 -

Regal Kia Lakeland responded

It’s wonderful to know Jonathan took great care of your Kia Seltos service. We’re glad everything met your needs. Thank you for sharing, and we look forward to assisting you again.

February 12, 2026

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Employee Rating

This dealership has excellent customer service from every employee that I encountered. Very courteous, kind and helpful. employee that I encountered. Very courteous, kind and helpful. More

by tcolvin911

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr, Justin Callahan

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Feb 12, 2026 -

Regal Kia Lakeland responded

We’re delighted to hear our team’s service on your Kia Sportage impressed you with their courtesy and helpfulness. Thank you for recognizing every employee you encountered. We appreciate you choosing us for your service needs.

February 12, 2026

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Employee Rating

Service great, but wait time was too long. Got there at 4pm and didn't leave until almost 5:30pm. Had 1 tire replaced. Got there at 4pm and didn't leave until almost 5:30pm. Had 1 tire replaced. More

by schultzjamesa

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez

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Feb 13, 2026 -

Regal Kia Lakeland responded

Thank you for your feedback and for choosing Regal Kia. We apologize for the wait, and we will share your comments with our team so we can improve moving forward. See you next time!

February 11, 2026

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Employee Rating

Clean great customer service. The wait time is that bad, depending on the service. Satisfied The wait time is that bad, depending on the service. Satisfied More

by flaco1181

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez

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Feb 12, 2026 -

Regal Kia Lakeland responded

Thank you for noting how tidy our facility is and the attentive customer care you received. Jonathan and the team work to keep wait times reasonable when servicing your Kia Sorento. We appreciate your feedback and are glad you’re satisfied.

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