Jonathan Benitez | Page 32

Great service and very professional with a personal touch. If you want someone to assist you every step of the way talk to Willy. The service department is fantastic to customers. touch. If you want someone to assist you every step of the way talk to Willy. The service department is fantastic to customers. More

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This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife g ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall, I told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? I've personally been lied to numerous times, this will be the last time we ever go here. More

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Bad experience. they used the wrong viscosity oil.i had to make a return trip at my expense to correct their. Mistake they used the wrong viscosity oil.i had to make a return trip at my expense to correct their. Mistake More

by pjalbrecht63 Verified Customer Verified Customer

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Buen trabajo un buen servicio y trato al. Cliente satisfacción con el trabajo ami vehículo Cliente satisfacción con el trabajo ami vehículo More

by valentineacevedo70 Verified Customer Verified Customer

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Todo el personal son muy atentos con los clientes. Estamos muy contentos con sus servicios .. Estamos muy contentos con sus servicios .. More

by Maria De La Rosa Verified Customer Verified Customer

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Son muy profesionales. Hacen su trabajo muy bien. No ire a otro lugar. Les deseo un burn dia. Hacen su trabajo muy bien. No ire a otro lugar. Les deseo un burn dia. More

by Orlando Rodriguez Verified Customer Verified Customer

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It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel Verified Customer Verified Customer

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The physical plant needs remodeling. Sales staff dress doesn’t give the appearance of professionalism. Sales staff dress doesn’t give the appearance of professionalism. More

by lskidmor Verified Customer Verified Customer

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The beat service received from a dealer. Customer attention is fantastic. Dealer facilities are excelent. Customer attention is fantastic. Dealer facilities are excelent. More

by ramirocarras Verified Customer Verified Customer

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Jonathan was very informative and service is always on point! Great customer service and made sure I was accommodated. point! Great customer service and made sure I was accommodated. More

by ilianell.melendez85 Verified Customer Verified Customer

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