Jonathan Benitez
Jonathan Benitez at Regal Kia Lakeland

Jonathan Benitez | Page 67

Assistant Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7
850 Reviews
4.7

850 Reviews

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850 Reviews of Jonathan Benitez

April 01, 2022

Dealership Rating
Employee Rating

You told me to bring in my van. Another shop checked it out and said it needed a part covered under warranty. You said towing would be covered. Now you can’t find anything wrong wit More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

Apr 05, 2022

Regal Kia Lakeland responded

Jennifer, we are in the business of repairing vehicles but if we cannot duplicate a problem, we cannot submit it to the warranty company. It was explained that if the other shop was correct and it was covered under warranty the tow bill would be covered, unfortunately it didn't not work out like that.

March 31, 2022

Dealership Rating
Employee Rating

The service tech was very kind, attentive, and helpful. My car was finished within about an hour (much less time that I thought because I didn't have an appointment) and he offered a free car wash which I More

by msfoxy29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

Apr 06, 2022

Regal Kia Lakeland responded

sounds perfect!! Thanks for choosing Regal KIA!

March 29, 2022

Dealership Rating
Employee Rating

They were very helpful in getting the warranty covered, and communication with me through the whole process was A+ More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

Apr 12, 2022

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

March 29, 2022

Dealership Rating
Employee Rating

As always, everything was awesome, the service was excellent and Jonathan as usual took care of everything, that man deserves a raise. More

by P.symajor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2022

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

March 29, 2022

Dealership Rating
Employee Rating

Always professional and a very nice waiting area. Services done in a timely manner. Nice people at service desks. More

by SHELBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2022

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

March 25, 2022

Dealership Rating
Employee Rating

Busy place. Has snacks, water, and coffee for guests. No new inventory.bought mine there. More

by BAGARTAGOY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2022

Regal Kia Lakeland responded

🤞🤞 we will have more inventory soon! They go home with a new owner as quickly as they come in!

March 25, 2022

Dealership Rating
Employee Rating

Every time I come here the customer service is terrible. An hour and an a half wait for a simple oil change and I had an appointment! No one greeted me, I had to find someone to help me. More

by ercamrlng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 30, 2022

Regal Kia Lakeland responded

We apologize that the customer service was not up to standard, your feedback will help us with improving. Sometimes the complimentary car wash will cause delays in service, you can always check with your advisor and opt out if you are pressed for time.

Mar 30, 2022

ercamrlng responded

It has nothing to do with the car wash...the service there is always bad. If you have an appointment you should not have to wait an hour an half for an oil change, maybe you need to organzie your appointments better. I opted out of the car wash because I had already been there an hour an half so thats a weak excuse

March 23, 2022

Dealership Rating
Employee Rating

I really enjoy the immediate attention I get went I’m there for service. All goes very quickly. Thanks! More

by tlukiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

Apr 12, 2022

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

March 17, 2022

Dealership Rating
Employee Rating

Always helpful, nice waiting area. Friendly staff, mostly accurate with the wait times that are told. More

by METSBUCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Apr 12, 2022

Regal Kia Lakeland responded

Thanks for the 5 stars!

March 17, 2022

Dealership Rating
Employee Rating

There were prompt and very helpful they called me to let me know the car was finished when in and out within seconds More

by herman.cop
Customer Service
Recommend Dealer
Yes
Apr 12, 2022

Regal Kia Lakeland responded

Thanks for the 5 stars!

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