Jonathan Gutierrez

My experience with **Mark Kia** began on a hopeful note—helping my girlfriend purchase a vehicle—and ended as a lesson in how a simple transaction can become unnecessarily complicated. We arrived S note—helping my girlfriend purchase a vehicle—and ended as a lesson in how a simple transaction can become unnecessarily complicated. We arrived Saturday around 3:30 PM and were told, for the first time, the vehicle was being detailed. Our salesperson, John, was friendly and professional. We test drove the car for 20–30 minutes, agreed on price, and were assured that although the dealership was “busy,” finance wouldn’t take long. “Not long” turned into roughly ninety minutes. Once we mentioned our three-hour drive home and firm 6:30 PM departure, finance became available almost immediately. At the same time, the vehicle disappeared and we were told—again—it was being detailed. We were also each separately promised a complimentary full tank of gas. In finance, Brock informed us that AZOne—where we had a guaranteed 6.8% pre-approval—was “a terrible company to deal with,” and that the finance department receives certain “credits” for placing loans with other lenders. He offered to search for a better rate. We made it clear we were open to alternatives, provided the rate was the same or lower than 6.8%. Pressed for time, we left a $7,500 down payment and were allowed to take the vehicle with paperwork to follow. We were told it was ready and filled with gas. The dashboard showed 41 miles to empty. When I attempted to address this, both John and Brock were unavailable, so I advised the receptionist we would cover the fuel ourselves. Sunday passed with no communication. Late Monday (Presidents Day), my girlfriend received a call stating they had “tried everyone” and secured the best possible rate: 7.8%, described as “just $11 more per month”—roughly $900 over the life of the loan. There was no indication AZOne had been contacted. We were simply told paperwork would be sent. When I called to question why a higher rate was being presented despite documented pre-approval, the response was defensive. We were told letters like ours are “not a guarantee” and that rates “always go up” once submitted. I suggested waiting until Tuesday, when AZOne reopened, to verify the rate directly. This was treated as unreasonable. We were reminded the dealership had a vehicle off the lot “with no contract,” and that letting us leave with $7,500 down had been a significant favor. A sales manager later called to “calm the situation.” When I asked why waiting one business day to verify our lender’s rate had not even been offered—especially since we had agreed to alternative financing if equal or lower—the response was silence. The next morning we contacted AZOne ourselves. They confirmed the approval, reduced the rate to 6.4%, and offered to contact the dealership directly. That level of cooperation was refreshing. We also relayed the comments made about their institution; while they declined to criticize anyone, it was clear this was not unfamiliar territory. Since then, communication from **Mark Kia** has been nonexistent. Calls to finance, sales, and management have gone unanswered. The sales staff was personable. The handling of financing, however, raises serious concerns about transparency and incentives. Presenting a higher rate while discouraging the lender we arrived with—without verifying their terms—does not appear to be a simple oversight. When similar complaints appear repeatedly in public reviews, it suggests a pattern rather than coincidence. Buyers would be wise to verify financing directly with their lender and approach the finance office carefully. Finally, to Brian Slack: I have seen your public responses inviting dissatisfied customers to call you. I did—multiple times. I left a voicemail and a message with reception. I also called to confirm financing had been completed independently. There was no return call. If you remain concerned, you have my number. Very disappointing experience. More

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Negotiated a price based on what a competitor could offer. I brought the invoice in and asked if they could beat it and they were hard pressed but eventually caved and beat the offer by $500. I think offer. I brought the invoice in and asked if they could beat it and they were hard pressed but eventually caved and beat the offer by $500. I think the best way is to hit one dealership against another and see what they ultimately can sell the car for. However, when I pick up my car all the stickers on the seatbelts front of the car mirrors have not been taken off. Also, they forgot to install the Lojack that was part of the dealership package. So I had to return the car to have that placed. And at that point they still didn’t take any of the stickers off that I asked them to so they don’t really Adhere to detail. More

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If you want to be disappointed with your purchase- go here. Vehicle-the Kia itself wonderful, love it. Dealership? Well they make you feel unsatisfied with your purchase. Off their website: “We're a trus here. Vehicle-the Kia itself wonderful, love it. Dealership? Well they make you feel unsatisfied with your purchase. Off their website: “We're a trustworthy dealership that takes pride in having strong morals and making sure we exceed our customers expectations every time.” I felt scammed by the way they conduct business and missing items on what is standard in all vehicles. Another: “We are proud to be upfront and honest with our customers and ALWAYS give them a great price”- not upfront. Upfront would be to let your customers know when your vehicles are missing items that come standard. I’m don’t know how others are happy with this dealer, I am not and would never tell anyone to go here. I will tell others Not to. In fact check online- there are plenty of other Kia dealerships you can go within a small drive. Do yourself a favor and take the drive. I wish I had. Calling to help me be satisfied and a sales manager uses classic gaslighting tactics to make it sound like it’s not their fault- “I’m sorry you feel that way” - wrong. Mark Kia failed me. More

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Pleasant and helpful people. Good process, nice facilities, ability to get things good. Fair pricing… Good process, nice facilities, ability to get things good. Fair pricing… More

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This was by far, the most seamless and easiest car buying experience I've had. I knew what car I wanted, and I knew I wanted to do a lease. I also knew where I wanted my payments to be and what my trade was experience I've had. I knew what car I wanted, and I knew I wanted to do a lease. I also knew where I wanted my payments to be and what my trade was worth. I inquired online and Jonathan Gutierrez reached out. We communicated via text about the details, I submitted a credit app and within 30 minutes he had a deal put together in writing which was exactly what I wanted. My husband and I drover over to the dealership, test drove the car and completed the deal. I am beyond thrilled with my new car and the outstanding service I received. While the finance department was preparing my paperwork, my new car was being all detailed (even though it looked perfect to begin with, lol). By the time the paperwork was completed, my car was ready, and Jonathan showed me all the technical stuff about my 2023 Stinger and how to operate everything. He made sure I had his work number and personal cell in case I didn't know how to use something or had any questions about the car. Juan Rodriquez in finance was also great to work with. He explained everything carefully and was very quick to get my paperwork completed. I think from arrival to departing in my new car, I was at the dealership for less than 2 hours, which included testing driving the car, learning about all the features, accepting their offer, and completing the financing paperwork. Another thing I liked is that this dealership did not add on a ton of extras, most of which I wouldn't want. I've looked at this car at other dealers and they add so much extra stuff that it jacks up the price quite a bit. The things they added were things of value such as the Low Jack system and tinted windows and still kept the price reasonable. It was a very pleasurable experience!! More

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I bought my very first car in 2020 from Mark Kia i had wonderful experience and now I went to change the tire of my car and deciede to ask how i can trade my car(ask just to get some info) but Mr Jonathan wonderful experience and now I went to change the tire of my car and deciede to ask how i can trade my car(ask just to get some info) but Mr Jonathan from sale department not only gave me all the information but help me right there and then he worked really hard to help not only find my favorite car but work to fit in my budget too and he explain and answere my questions very patiently.While I was waiting for car Kia Rio (first one) to change the tire Mr Jonathan help me get my second new car Kia Soul. As I came to change the tire and start trade in which took few hours my family start calling to know every thing ok but finally I trade in and went home with my new car Kia Soul 2022. So by telling this story I want to tell that staff at Mark kia are so so helpful you need help, any info they are there to help you,walk you through any process. Not only me but my whole fmily love mark Kia. More

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Excellent customer service!!Looking forward to a long Excellent customer service!! Looking forward to a long term relationship with Mark Kia and my new Soul Excellent customer service!! Looking forward to a long term relationship with Mark Kia and my new Soul More

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Jonathan was a pleasure to work with. Everyone was friendly and very helpful from the moment we walked in until we left. Maricella new we had been waiting for finance for a while and she made it as qu friendly and very helpful from the moment we walked in until we left. Maricella new we had been waiting for finance for a while and she made it as quick as possible when we got in. Even though we were there for hours, everyone made it a good experience. More

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Jonathan was amazing salesman with supportive staff. Quick to answer any questions we had along the way. Process was smooth and would definitely recommend to anyone looking to purchase their next vehi Quick to answer any questions we had along the way. Process was smooth and would definitely recommend to anyone looking to purchase their next vehicle! More

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This is my third car that I have purchased from Mark Kia and my fourth from the Mark dealerships overall. I have gotten great prices and great trade in values. and my fourth from the Mark dealerships overall. I have gotten great prices and great trade in values. More

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