Jonathan Kent | Page 5

Good Experience We had a 2007 Forester which we traded in and purchased a 2020 Forester. A lot has changed in 13 years and Jake was very patient with us in explainin We had a 2007 Forester which we traded in and purchased a 2020 Forester. A lot has changed in 13 years and Jake was very patient with us in explaining some of the new features. We received a comparable discount to the AAA/Consumer Reports price and believe we got a good deal. More

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Quality Cars, poor customer service. I purchased my first car: a 2012 subaru outback. It was well priced, in good condition, and received numerous repairs and a fresh set of tires outside I purchased my first car: a 2012 subaru outback. It was well priced, in good condition, and received numerous repairs and a fresh set of tires outside of purchase cost. The whole process took about a week and a half. It was lengthy because the car underwent 3 critical repairs. I did a second test drive after the repairs to confirm they were satisfactory. I have little to no credit so my dad was with me as a co-signer. I am happy with the purchase after the fact. I did have a few issues with the customer service. My salesperson would often call me while I was working (I have no issue with this) and I could not pick up. Though when I try to call back, he would not answer and his voicemail box would be full. Afterwards, I would NOT receive a call back. Instead, he would text me (sometimes without introduction) and I found that somewhat unprofessional. Additionally, I felt I was never treated as the person of importance. Salesperson was rarely at his desk upon our arrival, or during test drives would be talking to another client upon return and could not hold a conversation about the car beyond very brief. When I scheduled an appointment for finance, we were told to show up earlier. We did. Yet we waited 2 hours (No apologies, no explanations) before being able to talk to finance. During the meeting with finance, we were rushed. Finance purposefully tapped fingers on desk loudly as my dad and I read through the papers. He also spent 10-15 minutes pushing us to purchase a warranty that would cover repairs (all that which might be needed were literally done at the dealership a FEW DAYS prior). He also LOUDLY called having to redo our bank loan app a b*xxx because my father owns a small business and inputted the wrong information by mistake. Finance spoke to my dad in a lecturing tone when addressing it. Additionally, finance DID NOT PROVIDE non-warranty monthly payment information until we asked. He also lied about the amount. He said ~10 dollars higher than the actual amount when we signed the forms. In a finance meeting for a car, being $10 off is a huge deal and is unacceptable. The exact amount is what is expected to be shared. Upon payment, our cards were not accepted due to a limit imposed by the bank, so we had to bring a check. We brought a certified bank check at first. Finance said he could not accept it but the purchase agreement says otherwise. Lastly, we talked with sales about coordinating when to pick up the car. He told us to call insurance (even though he collected the information). This is something my dad has never been told before (and he's bought more than half a dozen cars). After calling insurance, they told us to have sales call themeselves. Sales then called us again because they could not figure out how to reach the insurance company. It is not the client's job to tell sales to leave a message if somebody doesn't pick up. Numerous times throughout this process, I almost demanded my deposit back and took my business elsewhere. If not for the quality, pricing, and my need for a car right now, I would have gotten right up and left with no regret. More

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We compared Honda CRV & others. Being a Honda family we were inclined to purchase another Honda...but we didn’t like the salesmanship at Honda...We met Patrick Gloss on day one and my wife and I were impre were inclined to purchase another Honda...but we didn’t like the salesmanship at Honda...We met Patrick Gloss on day one and my wife and I were impressed by his sincerity and willingness to answer our questions (and also his concern during this Covid pandemic. Patrick is Number 1 in our mind as both a salesperson and a gentleman...Patrick is the reason why we chose Metrowest Subaru.. More

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Great dealer! Easy to work with. Nice people. Good pricing. No hassles. Upfront. Went the extra step of delivering the car to my home. Really appreciative. pricing. No hassles. Upfront. Went the extra step of delivering the car to my home. Really appreciative. More

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Jeff Ricard reached out to me after I made an inquiry on a Forester through the website. He was very personable on the phone and made me feel comfortable right away. I did not feel any pressure whatsoever, a Forester through the website. He was very personable on the phone and made me feel comfortable right away. I did not feel any pressure whatsoever, which was surprising given the current conditions due to C-19. He invited us for a test drive and we tried the Forester but the seat was not comfortable for me, so the next day we test drove an Outback. We met salesman Patrick Gloss, who was very accommodating. Jeff and Patrick allowed us all the time we needed, and even said to take the cars home to make sure they fit in our garage! When we learned that a famiky member had unexpectedly passed away, they were very understanding and gave us time and space to mourn. After presenting Jeff with another Subaru dealer's offer, Jeff matched it and we bought our Outback. I can't say enough how transparent and straightforward Jeff and Patrick were, and we'd highly recommend talking to them before approaching any other Subaru dealer. We also were impressed with John Kent, who thoroughly explained all of the paperwork and optional packages we could add to protect our new car. Thank you for the impeccable treatment and service we received! More

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Worked with Jeff and John (finance) on purchasing my 2020 Subaru Impreza amidst the coronavirus shenanigans. The process was well oiled. They were both great and responsive. Got great pricing on the car. I w Subaru Impreza amidst the coronavirus shenanigans. The process was well oiled. They were both great and responsive. Got great pricing on the car. I was even a bit of a PITA by switching pickup days requiring double work and expediting work for Jeff and John, but they made it all happen. Would certainly recommend MetroWest Subaru to anyone looking to buy a new subbie. More

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Marc was low-key, patient and easy to deal with. He offered a very reasonable deal without all the haggling I experienced at other dealerships. I’d go back to Metrowest for my next Subaru. offered a very reasonable deal without all the haggling I experienced at other dealerships. I’d go back to Metrowest for my next Subaru. More

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Being 23 and signing for my first car, I was nervous that I'd feel like I was being ripped off by a car dealer (I don't know much about cars, look young, and dress well. I felt like that made me look like an I'd feel like I was being ripped off by a car dealer (I don't know much about cars, look young, and dress well. I felt like that made me look like an easy "mark"). So I shopped around at several dealerships, with a little fear in my gut. I finally landed at MetroWest Subaru, which was where I felt most comfortable. That was entirely thanks to Marc! Marc is a straight shooter. He was honest from the get, made me feel comfortable, and walked me through my different options based on my budget. We settled at on a car that I loved and whose upfront cost/monthly payment I felt was fair. I appreciated his patience and willingness to work with where I was at. If you're looking for a dealer that you feel you can trust, if you're looking for a dealer who won't make you feel like you're being scammed or taken advantage of, go talk with Marc. Not only was he there for me before the sale, be he even texted me afterward to celebrate with me, and to check in on how I've been enjoying the car since. Nothing but smiles for me and my Subaru; Thanks Marc! More

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No pressure from salesman. He made us feel comfortable during our visit and knew what we wanted and made sure we were listened to, very patient. Doing the financial part was clear and all questions were a during our visit and knew what we wanted and made sure we were listened to, very patient. Doing the financial part was clear and all questions were answered. We will be back. More

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Patrick was very helpful with the whole process. I purchased my first car at the dealership and I would definitely recommend the place to anyone. purchased my first car at the dealership and I would definitely recommend the place to anyone. More

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