Jonathan Moscovitch

We have had a horrific experience with this dealership. It started out perfectly. We went online and found they had the car we wanted to lease - a Cadillac lyric lux 3. A gorgeous car, I love it. We co It started out perfectly. We went online and found they had the car we wanted to lease - a Cadillac lyric lux 3. A gorgeous car, I love it. We contacted them and agreed to terms and set up pick up for the next day at 10. It was smooth. The next day, a Friday, dawned with us having zero idea of the mess we were getting into. We started out as it was two hours away. They called to verify our pick up appointment. We were concerned that we wouldn't be on time and they kindly agreed to push it out an hour, giving them an extra hour to prepare. We arrived at 11. It wasn't ready yet but it was short notice and the sales man assured us it would only be an hour or so and we had paperwork to do! We were not able to start the paperwork until noon as the finance fellow was unavailable. Okay. At some point they told us another hour. My husband went home as the paperwork was done. I waited. And waited. And waited. A bit after two, they declared it was almost done and let me see it for the first time. They assured us it had gone through a complete inspection with thorough cleaning (which twas what took so long) and was good to go. Spoiler alert, it was not. We took it home. We pulled the collections notices and other trash out of the glove box and found they had decided to keep the charging cable. They left Velcro stickers on the windshield. We got a notice that the recall had not been done. Basically it was in no way prepared to go. No problem, we live near a Cadillac dealership. They refused to send the cables to that dealership. To get the cables took a full month and a half of begging, pleading, and hounding the sales person and his boss. Eventually we had to call the parts department directly and had them send it. Apparently sales had never bothered to ask. They repeatedly lied and told us it had been shipped multiple times when they did not even talk to parts. Parts was kind and efficient and had it out the next day and a tracking number to us. Then we noticed we had not gotten plates. We contacted them again. They tried to tell us they had to do the recall first and we had to bring it hundreds of miles back to them - mind you it is a lease and we would have to pay for that milage. Also, that was a lie. You can have recalls done at any dealership. They repeatedly tried to convince us it had to come back to them. The bald faced lies were refuted by GM and the contracts. We promptly had the dealership near us do the recall (a software update) and provided proof. Around now is when this dealership just stopped answering us. It had been a month and a half since we leased the vehicle. Our home state verified the plates had never even been applied for. We contacted GM for help. They contacted us back first to say the dealership wouldn't answer them then that the general manager would get in touch within 72 hours. That was over a week ago and we still can't reach them. They have our plate fees and it is leased so they have to apply for the plates. We are two months in and they haven't done a single thing to get the plates and refuse to respond. Avoid this dealership at all costs. They talk a good game but have zero follow through. The bare minimum of car prep and legally required paperwork appears to be too much for them to handle. More

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GREAT team to deal with. Had some service issues w a used vehicle purchase but got everything ALL GOOD after a bit of time & good communication Had some service issues w a used vehicle purchase but got everything ALL GOOD after a bit of time & good communication More

by NITANORRIS Verified Customer Verified Customer

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Jonathan came through as always. My new car delivery went flawless and after 150 miles the battery went completely dead. Jonathan & Jeremy had me in and out in 1/2 hr with a new batt My new car delivery went flawless and after 150 miles the battery went completely dead. Jonathan & Jeremy had me in and out in 1/2 hr with a new battery. Can't ask for better service. Howard Dardick. More

by howard16 Verified Customer Verified Customer

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I came in to replace my center caps. It was done quickly, with a smile, and with a car wash! It was done quickly, with a smile, and with a car wash! More

by mmnudell Verified Customer Verified Customer

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Efficient & professional through out the entire process. Would easily recommend their service & will availe myself of it in the future. Would easily recommend their service & will availe myself of it in the future. More

by SHUEYNUDELL Verified Customer Verified Customer

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Greatest car buying experience in 30 years of car ownership. Team Zeigler is the best in the business! ownership. Team Zeigler is the best in the business! More

by DAVID.PUTZ10 Verified Customer Verified Customer

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deal was great. Got me in on time. Will come back to this dealership only. Got me in on time. Will come back to this dealership only. More

by Eddie42J Verified Customer Verified Customer

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From the time I walked in the door till I walked out the door the service was a 10 out of 10. Jonathon worked hard to get me the best deal possible. I would recommend your store to anyone. door the service was a 10 out of 10. Jonathon worked hard to get me the best deal possible. I would recommend your store to anyone. More

by DNES3329 Verified Customer Verified Customer

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Awesome, magnificent, hard. Working guys for you to make sure of your journey down there that you will walkcome with a big.I love zipping it.Thanks, Joey Gee.You're awesome sales Working guys for you to make sure of your journey down there that you will walkcome with a big.I love zipping it.Thanks, Joey Gee.You're awesome salesman thank you More

by bracyb65 Verified Customer Verified Customer

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Vanessa was great! She got me checked in and out of the door as soon as possible. She was very welcoming and made sure all my questions were answered. She got me checked in and out of the door as soon as possible. She was very welcoming and made sure all my questions were answered. More

by Victor B. Verified Customer Verified Customer

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