"Great customer service"
Nishi asked us what we were looking for and what price range and helped us narrow down the selection to 3 vehicles to look at in the lot saving us time. He was very knowledgeable and a good salesman. We enjoyed working with him.
Jonathan right from the start was very polite and courteous. We enjoyed working with him on the financing of our car. He explained everything clearly. He was very easy to talk to and ask questions. He made the dreaded paperwork enjoyable.
We will definitely return the next time we purchase a car and will tell our friends and family.
"Excellent Customer Service "
My experience of purchasing a car at Germain Honda was excellent, especially with the guidance from Kelly! i appreciated the rapport he developed with me and for making this purchase quick and easy. I never felt pressured and highly recommend seeing Kelly if you are looking to purchase a car! Also appreciated Ryan, the manager, for being helpful and building the trust with me!
Outstanding experience. My experience of Germain Honda pre-owned in Dublin was top-notch, I'm kind of a picky customer and always looking for the best deal and my salesperson Kelly, the sales manager Ryan, and internet person Kathleen always went above and beyond to help me and I got a excellent deal on a Honda Pilot oh, and even after the sale was done they fixed some minor issues I had with the vehicle, I can't say enough thank you!
"Best used car purchase experience in my lifetime... "
Kelly Hettinga was a very, very refreshing change
from every previous experience with purchasing
a used car in my 45 years of owning and purchasing
cars. Listened to our needs, helped us thru the
trade-in process and was gracious about allowing
us to take it to our mechanic for a once-over.
Could not have been more pleased!
I had a car on hold at a competitor but on a whim called Germain. Mark Snider answered the call and told me to come in. He had 2 cars ready to drive. One test drive later we started the process to buy. Mark's no pressure sales approach was appreciated and refreshing. He was laid back, professional, and informative. He broke any and all negative stereotypes of car salesmen. We also utilized the services of Jonathan in finance. He was great! He was awesome! Mark and Jon were very down to earth, fun, and maintained extreme professionlism. Both gentlemen stayed late into the night working hard to make sure we walked out of there with what we wanted. Mark even followed up with us AFTER the sale to make sure we were still happy. I will recomend these guys for sure and look forward to definitely working with them again!
"Awesome! Friendly and laid back experience!"
It was a great to be able to work with Marc and Jonathan. They made a very unexpected and stressful situation manageable and tolerable. They both were professional yet very laid back and we had lots of laughs.
- Hannah B
Absolutely wonderful, got us financing and into a car in a little under 3 hours. Drove new car home same night. Went above and beyond to help make our car buying experience amazing despite many failed attempts. Highly recommend
"Went above and beyond"
Kasim treated me with care and respect. Took time to help me get the car I wanted and spent a lot of time making sure I was completely satisfied with every aspect of my purchase. Mr. Nida went so far above and beyond for me, treating me with total respect and spending a lot of time and energy to get me the financing that I wanted. I would only buy from Germain Honda and would highly recommend them to anyone looking for a vehicle. I personally want to thank these 2 gentlemen for making this a great experience. Thank you both !
"A previous stellar experience prompted our return."
After a wonderful buying experience with Jheni about two months ago, we returned to purchase another vehicle last week.
Jheni is a triple threat armed with industry knowledge, congeniality, and professionalism. When sprinkled with her energy and truly caring of the customer - wow! Jheni has clearly earned our respect and trust. She is such a team player (and leader) in a male dominated industry. We observed her (during both of our purchases) assisting & lending her expertise to her colleagues.
Also a shout out to those sales team members who welcomed us and let Jheni know we were on the grounds.
James & Jonathan were instrumental and thorough in our warranty decision. There was no pressure. We initially thought we didn't want the warranty and returned the following Monday to purchase a premium warranty.
Thanks so much for everyone at Germain - we are loyal customers!
Mr. Nishi Patel in Sales was great. He helped us find just the right car and made the process quick and easy. We were really happy with his assistance.
Mr. John Nida in Financing was great. Very personable and direct in assisting us.
Very happy with this process overall. Great dealership. Highly recommend them and even purchased a maintenance plan with them due to overall value.