Jonathan Romero | Page 4

The Lithia Subaru SERVICE department is great. Michael has been our regular advisor, but on our last visit Jonathan really did a great job, too. They've both made a point of referencing the CPO Michael has been our regular advisor, but on our last visit Jonathan really did a great job, too. They've both made a point of referencing the CPO extended warranty, offering worthwhile guidance while steering clear of the kind of upselling that other dealerships get a bad rep for. Again, the SERVICE team is A+, in my opinion. My last interaction with the sales side was lacking, the sales manager (Frank) was borderline combative, and, as a clear indication of our experience, we ultimately bought our car at Capitol Subaru in San Jose. All that said, my wife loves her Forester and I'm content with the SERVICE team. More

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Jonathan was a great service manager. He knows how to get the job done and on time. Nothing but good things to say about him He knows how to get the job done and on time. Nothing but good things to say about him More

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The Service department employee I worked with was nice and prompt with good customer service. If you’re going to do express oil change call prior because the times always change when they take the last ca and prompt with good customer service. If you’re going to do express oil change call prior because the times always change when they take the last car. Also, don’t even bother complaining because the service manager doesn’t respond to you. Parts department is prompt and great customer service. Over a 4 star rating. More

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Brandon has been a great service advisor to our family, you can always depend on what he says you can always depend on what he says More

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2nd time here in where they made me feel as if they were too busy to fit me in. Why advertise “express service” when service guys will state “we are too busy make an apmt”? This time I did get “squeezed in” too busy to fit me in. Why advertise “express service” when service guys will state “we are too busy make an apmt”? This time I did get “squeezed in” but last time I was made to return different day. More

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The service advisors are very friendly, helpful and knowledgeable. Scheduling online is nice. I wish you had a car wash tho! knowledgeable. Scheduling online is nice. I wish you had a car wash tho! More

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The staff at Lithia Subaru Fresno are always friendly and professional. I've spoken with folks from sales, service and financing and have always had a pleasant experience. professional. I've spoken with folks from sales, service and financing and have always had a pleasant experience. More

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Kind ,curteous ,took time to fix the problem and provided a loaner car.Checked to assure replacement part was under warrantee a loaner car.Checked to assure replacement part was under warrantee More

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Staff was wonderful! Jonathan was very helpful and always gave me frequent updates on my car. Jonathan was very helpful and always gave me frequent updates on my car. More

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Service was done as promised. Friendly service, nice dealership. I will visit this dealership again. Friendly service, nice dealership. I will visit this dealership again. More

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