Great one always get me for car service the same day or
the next day.
the next day.
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by SMITHNIESHA27
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2026 -
Russ Darrow Honda responded
Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
George Matthews
george.matthews@russdarrow.com
I have only had service completed at Russ Darrow.
Both Rachel A. and Johnathan S. have gone above and beyond to make sure my experience was great!
Both Rachel A. and Johnathan S. have gone above and beyond to make sure my experience was great!
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by maryalancour
Service Price Transparency
Jan 12, 2026 -
Russ Darrow Honda responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
George Matthews
george.matthews@russdarrow.com
Great service told me everything i needed done very
details about it wonderful job done
details about it wonderful job done
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by DERRYDCOLE
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2026 -
Russ Darrow Honda responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
George Matthews
george.matthews@russdarrow.com
First time serviced at Russ Darrow and very poor
experience with customer service. Oil change, tire rotation, and fluid changes at 9:15, I didn't leave until 12:00. I saw my car waiting outside done
experience with customer service. Oil change, tire rotation, and fluid changes at 9:15, I didn't leave until 12:00. I saw my car waiting outside done, when I went looking for Jon, I found him sitting with my keys on his desk. Then he tells me they didn't replacement the fluids which took an additional 30 mins. Very disappointed with the lack of communication and customer service.
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by e.grober
Jan 05, 2026 -
Russ Darrow Honda responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
George Matthews
george.matthews@russdarrow.com
John provides great service and explanation.
He is clear and professional in his approach. Thanks.
He is clear and professional in his approach. Thanks.
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by PChristian1
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
Russ Darrow Honda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda!
George Matthews
george.matthews@russdarrow.com
John is very knowledgeable and provided excellent
service. He made the experience worry free. Thank you.
service. He made the experience worry free. Thank you.
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by c_reedy
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2025 -
Russ Darrow Honda responded
Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
George Matthews
george.matthews@russdarrow.com
Air was not put iny tire, I was told it was in ended up
having to take it to tire shop just for some air
having to take it to tire shop just for some air
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by FORSTER-LEE
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2025 -
Russ Darrow Honda responded
Thank you, Lee, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
George Matthews
george.matthews@russdarrow.com
No pressure and very smooth.
everyone I saw was professional respectful and kind. Recommend dealer
everyone I saw was professional respectful and kind. Recommend dealer
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by K
Verified Customer
Verified Customer
Nov 15, 2025 -
Russ Darrow Honda responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
George Matthews
george.matthews@russdarrow.com
Everything went smooth and was told of all recomended
work today and for future visits.
work today and for future visits.
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by BSWHALEN12
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Russ Darrow Honda responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
George Matthews
george.matthews@russdarrow.com
It was my first visit to this service department and I
was very pleased on how quickly I was able to get the car serviced. Jon my contact person was very helpful and explained everything that would happen
was very pleased on how quickly I was able to get the car serviced. Jon my contact person was very helpful and explained everything that would happen. My car was done faster then I expected and I’m happy with the repair.
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by Alma.mol21
Verified Customer
Verified Customer
Service Price Transparency
Oct 31, 2025 -
Russ Darrow Honda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
George Matthews
george.matthews@russdarrow.com
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7 yrs, 11 mos
