Jonathan Stephens

The staff was friendly and communicative. Johnathan was eager to help. I appreciated his nonjudgmental demeanor. I had some extenuating circumstances with buying a vehicle and Johnathan was v Johnathan was eager to help. I appreciated his nonjudgmental demeanor. I had some extenuating circumstances with buying a vehicle and Johnathan was very receptive to my position. He definitely helped to ease some of my fears with the process. He displayed excellent costumer service and was overall a joy to work with. The only thing I wish was more clear was the financing. I was tired when I went to purchase this vehicle and I didn't think to ask some important questions of whole dollar amounts versus what is being tacked onto the monthly payment. And there are some fees that I am not sure what they are for. I failed to ask but I believe for the sake of full transparency when selling something a fee should be explained without the need to ask. Which was not my experience. Overall I did have a good experience. The costumer service was above and beyond but I feel a little like I was not given all the information I should have been given. More

by bhorton02 Verified Customer Verified Customer

Report | Print

Amazing service, professional and friendly representatives. Take time to listen to the customer needs and making sure that customer is satisfied and happy. Thank you Nissan team for making me representatives. Take time to listen to the customer needs and making sure that customer is satisfied and happy. Thank you Nissan team for making me happy 😊 More

by refikaokanovic Verified Customer Verified Customer

Report | Print

The team went above and beyond for us. They were direct and upfront with all of the pricing and benefits available. Our next car will definitely be from Jon, Todd and the team over at Sunt They were direct and upfront with all of the pricing and benefits available. Our next car will definitely be from Jon, Todd and the team over at Suntrup Nissan! More

by tylerdroussin Verified Customer Verified Customer

Report | Print

I felt very comfortable walking in without an appointment and found everyone to be very helpful and no sales pressure to test drive a car. and found everyone to be very helpful and no sales pressure to test drive a car. More

by travelingtasha Verified Customer Verified Customer

Report | Print

I had a great experience with nissan being a repeat customer. The team that assisted my family was wonderful being able to answer all questions and finding the best vehicle fit for my family. Thank you customer. The team that assisted my family was wonderful being able to answer all questions and finding the best vehicle fit for my family. Thank you! More

by Jen88cgee Verified Customer Verified Customer

Report | Print

Slow process, even though we set up everything we could in advance. The car broke down after only 3 days but our warranty wasn’t activated. As a result, the car sat in the shop two weeks waiting for the in advance. The car broke down after only 3 days but our warranty wasn’t activated. As a result, the car sat in the shop two weeks waiting for the paperwork process. Additionally, get the car home from the shop and the car won’t even start. Lemon! More

by khads_722 Verified Customer Verified Customer

Report | Print

From start to finish I felt like family to this Nisson group. I am very greatful for everyone's help to get me into my new Nisson Rogue Rock Creek. I love it. A HUGE shout out to John Stephen's fo group. I am very greatful for everyone's help to get me into my new Nisson Rogue Rock Creek. I love it. A HUGE shout out to John Stephen's for all your help and Jill in finance for making this happen for me. I will. Definitely return when im ready to trade again. Im a word of mouth for your Suntrup Nisson location moving forward. Thanks again and God's Blessings for your help!!! More

by NiJeatte Stout Verified Customer Verified Customer

Report | Print

Easy, fast, and overall great experience. The dealership was clean and spacious. Our sales guy was also very nice. The dealership was clean and spacious. Our sales guy was also very nice. More

by kaitlynstrandberg Verified Customer Verified Customer

Report | Print

John was one of the best salesman that I’ve ever dealt with extremely thorough not pushy and bent over backwards for us and I don’t remember your finance manager‘s name but he was wonderful. Also it was a with extremely thorough not pushy and bent over backwards for us and I don’t remember your finance manager‘s name but he was wonderful. Also it was a pleasure doing business with your dealership More

by bmlukasek Verified Customer Verified Customer

Report | Print

An excellent experience. Everything seem to work very smoothly and I was very satisfied. The Everything seem to work very smoothly and I was very satisfied. The More

by scubafish Verified Customer Verified Customer

Report | Print