Jill Schellhase

Suntrup Nissan responded

Thank you for the great review! We're so glad to hear you had an easy and enjoyable experience with our team. We appreciate your kind words and your business, and we look forward to helping you again in the future!

Suntrup Nissan responded

We are disappointed to hear that you feel this way, as it does not reflect the experience we strive to provide. We also believe it is important to provide some additional context. When you returned to the dealership, our team was prepared to assist you with your questions and help you begin the process of canceling your warranty. Jill had an unexpected emergency so we referred you to another finance manager next door so you did not have to wait for Jill to return. Unfortunately, the interaction quickly became confrontational. Despite multiple attempts by our staff to de-escalate the situation and continue assisting you, the behavior toward our employees became increasingly aggressive. Because of the circumstances, law enforcement was contacted, and you and your guest were escorted from the premises to ensure the safety of everyone involved. Our team is committed to treating every customer with professionalism and respect, even during difficult conversations, and we expect the same courtesy in return. If you still have questions regarding your warranty cancellation or need copies of any applicable documentation, we remain happy to assist through the appropriate channels.

Suntrup Nissan responded

Thank you for the amazing review! We’re so glad to hear how well Brian has taken care of you and your family over the years. We truly appreciate your continued trust and loyalty, and we’re grateful to have you as part of the Suntrup Nissan family. We look forward to helping you with many more vehicles in the future!

Suntrup Nissan responded

Thank you for your feedback. We're glad to hear we made the purchase process easy, but we're sorry parts of your experience didn't meet your expectations. We appreciate you sharing your concerns about the product explanations and financing, and we'll use your feedback to help us improve. Thank you for giving us the opportunity to earn your business, we hope you are loving your Honda!

Suntrup Nissan responded

Thank you for taking the time to share your experience! We’re glad to hear Beth was easy to work with and made sure your concerns were addressed while keeping your best interests in mind. We also appreciate your kind words about Jill and are happy she was able to quickly step in and help. Thank you for your recommendation, and we truly appreciate your business!

Suntrup Nissan responded

Thank you for sharing your feedback! We’re glad to hear Edwin made your experience welcoming, respectful, and easy from start to finish. We appreciate your recommendation and will be sure to share your kind words with him. Enjoy your new vehicle!

Suntrup Nissan responded

Thank you for sharing your experience! We’re happy to hear Aaron was knowledgeable, helpful, and made the process a great one for you. We appreciate your kind words and are glad you felt the negotiation process was fair. Enjoy your new vehicle!

Suntrup Nissan responded

Thank you for the great review! We're happy to hear everything went smoothly and that our team was able to make finding the right vehicle an easy process. We appreciate your business and are glad we could help you drive home in a vehicle you love. Thank you for choosing Suntrup Nissan!

Suntrup Nissan responded

Thank you for sharing your experience! We're glad Beth and our management team were able to make the process smooth and simple from start to finish. We appreciate your business and are happy to hear you’re enjoying your car. Congratulations!

Suntrup Nissan responded

Thank you for taking the time to share your experience! We’re happy to hear our team provided the kind of service you deserve with attention to detail, honesty, and genuine care. We appreciate your support and are grateful you chose Suntrup Nissan!