Jill Schellhase

Suntrup Nissan responded

We appreciate you sharing your experience! It’s great to hear you felt well taken care of and that the team was able to help you find a vehicle that fit comfortably within your budget. We hope you’re enjoying it!

Suntrup Nissan responded

We really appreciate you sharing this! It’s great to hear the whole team made the process easy and enjoyable from start to finish. We hope you’re loving your new vehicle!

Suntrup Nissan responded

Thank you for sharing your feedback. We’re sorry the process took much longer than it should have. We completely understand how frustrating it is to spend over four hours purchasing a vehicle, and we appreciate you bringing this to our attention. We’ll be sharing your feedback with our management team so we can look into where we can improve the process.

Suntrup Nissan responded

Thank you for the kind words! We really appreciate you choosing Suntrup Nissan and are so happy to hear you had such a great experience with our team. Enjoy your new vehicle!

Suntrup Nissan responded

Thank you so much for taking the time to share such a thoughtful review! We’re so happy to hear that Brian made your experience so personalized and took the time to find the perfect vehicle for you. It’s wonderful to hear that he answered all your questions, explained the features, provided different financing options, and has continued to stay in touch after your purchase. We especially appreciate you highlighting how he made sure to focus on what you wanted throughout the process. We’re so glad Brian made such a great impression, and we look forward to helping you again in the future!

Suntrup Nissan responded

Thank you for the great review! We're so glad to hear you had an easy and enjoyable experience with our team. We appreciate your kind words and your business, and we look forward to helping you again in the future!

Suntrup Nissan responded

We are disappointed to hear that you feel this way, as it does not reflect the experience we strive to provide. We also believe it is important to provide some additional context. When you returned to the dealership, our team was prepared to assist you with your questions and help you begin the process of canceling your warranty. Jill had an unexpected emergency so we referred you to another finance manager next door so you did not have to wait for Jill to return. Unfortunately, the interaction quickly became confrontational. Despite multiple attempts by our staff to de-escalate the situation and continue assisting you, the behavior toward our employees became increasingly aggressive. Because of the circumstances, law enforcement was contacted, and you and your guest were escorted from the premises to ensure the safety of everyone involved. Our team is committed to treating every customer with professionalism and respect, even during difficult conversations, and we expect the same courtesy in return. If you still have questions regarding your warranty cancellation or need copies of any applicable documentation, we remain happy to assist through the appropriate channels.

Suntrup Nissan responded

Thank you for the amazing review! We’re so glad to hear how well Brian has taken care of you and your family over the years. We truly appreciate your continued trust and loyalty, and we’re grateful to have you as part of the Suntrup Nissan family. We look forward to helping you with many more vehicles in the future!

Suntrup Nissan responded

Thank you for your feedback. We're glad to hear we made the purchase process easy, but we're sorry parts of your experience didn't meet your expectations. We appreciate you sharing your concerns about the product explanations and financing, and we'll use your feedback to help us improve. Thank you for giving us the opportunity to earn your business, we hope you are loving your Honda!

Suntrup Nissan responded

Thank you for taking the time to share your experience! We’re glad to hear Beth was easy to work with and made sure your concerns were addressed while keeping your best interests in mind. We also appreciate your kind words about Jill and are happy she was able to quickly step in and help. Thank you for your recommendation, and we truly appreciate your business!