Jonathan Valdez

Johnathan Valdez was exceptional. He was friendly, efficient and very professional. I've trusted Goodson Acura with 2 of my vehicles for over 10 years. Johnathan and the rest of the t He was friendly, efficient and very professional. I've trusted Goodson Acura with 2 of my vehicles for over 10 years. Johnathan and the rest of the team is a key reason why! More

Report | Print

I had an excellent experience at Goodson yesterday. I have purchased 4 Acuras and Goodson Acura was always my go to dealer. During the COVID period the service experience dropped but I kept going back I have purchased 4 Acuras and Goodson Acura was always my go to dealer. During the COVID period the service experience dropped but I kept going back because they had the unique service knowledge and experience that no other dealership could provide. I felt special and I was treated like royalty. Yesterday I was able to get in get out in record time. There was a concierge as in past years, the service was performed with lightening speed and the multi-point vehicle inspection report was invaluable. Way to go, Goodson! More

Report | Print

It's very frustrating when parts have been left off your vehicle after paying thousands of dollars for service vehicle after paying thousands of dollars for service More

Report | Print

I came back for a follow-up appointment for my car to replace the washer fluid tube, which I had put off from about two years ago. They still had the part from when I had missed my appointment about a mo replace the washer fluid tube, which I had put off from about two years ago. They still had the part from when I had missed my appointment about a month ago, so I’m glad that I wasn’t too much of an inconvenience. Johnathan was really friendly and informative for me on the work being done as I waited for my car. Total visit was about one hour and a half, and it was pretty comfortable to sit in the waiting area with my snacks and books. Still would prefer here than the Park Place location. More

Report | Print

Great Service Advisor-Eric Johnson…. great service….will always have my vehicle serviced at the “One” and only Goodson Acura! great service….will always have my vehicle serviced at the “One” and only Goodson Acura! More

Report | Print

Fantastic service! ! I appreciate you the team and their hard work for our family! Thanks Khang Nguyen!! ! I appreciate you the team and their hard work for our family! Thanks Khang Nguyen!! More

Report | Print

From Sales to Service, Goodson Acura is the best. My service advisor, Johnathan Valdez always takes great care and concern for all my service needs. Definitely 5 stars!! My service advisor, Johnathan Valdez always takes great care and concern for all my service needs. Definitely 5 stars!! More

Report | Print

THE BEST! Jonathan always provides excellent customer service and takes time to explain any question that I may have. His professionalism is awesome and he is Jonathan always provides excellent customer service and takes time to explain any question that I may have. His professionalism is awesome and he is truly an asset that makes my experience pleasant! More

Report | Print

I had an excellent experience with Jonathan V at Goodson Acura in Dallas. From start to finish, he was professional, friendly, and very helpful. They took the time to explain what services my vehicle needed Acura in Dallas. From start to finish, he was professional, friendly, and very helpful. They took the time to explain what services my vehicle needed and kept me updated throughout the process. The level of attention and customer service I received exceeded my expectations More

Report | Print

Short: It was a really nice visit and space to wait while my vehicle was being serviced. I love that the other staff were talkative and communicative to me about my car and service needs. Long: I really l my vehicle was being serviced. I love that the other staff were talkative and communicative to me about my car and service needs. Long: I really liked how Johnathan was professional and kept me updated on the timeline of my car being worked on by the mechanics. I value communication and transparency, even if I'm unaware or unknowing of what may take the workers longer than usual to finish maintenance work on my car. I definitely didn't get that at my last visit to the Acura store at Park Place since my point of contact was just gone for lunch or had another coworker relay information to me. It left me an ick when he or the system asked me for improvements when I said that he was just okay for my rating. That was largely why I just was disinterested in returning to that store for service work. If not for Johnathan’s professional conduct, practicality of my time, and situational awareness of the remaining work of his colleagues, I might have postponed my car service for a good while until it REALLY needed to be checked. I'm also thankful for the multipoint inspection and cleaning for complimentary services since vacuuming the main cabin of my car was on the list this month. If I had to nitpick my visit, it'd be the lack of tea options and choices for snacks in the lounge area. Really, it was nice to be talked to often and checked up by Johnathan. I also like that his office space was personalized, and you can immediately clock the vibes. Also, a big thanks and many kisses to the staff who worked on the car and got me out before noon because I was dreading waiting the entire day, like I did at the other dealership. More

Report | Print