Darlene Lincoln

We brought our 2020 Acura TLX to Goodson Acura of Dallas because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and wh because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and whether the noise could be related. Goodson charged us approximately $200 to diagnose the vehicle and told us the problem was the high-pressure fuel pump. They quoted us a very substantial amount to replace that single pump. We declined that repair. The engine then failed before either fuel pump was replaced. Only after the engine failure were the fuel pumps replaced elsewhere. That sequence matters. The later fuel-pump replacement cannot explain away the original knocking/banging complaint or the engine failure because the engine had already failed before those pumps were replaced. I have repeatedly asked Goodson to provide the actual diagnostic evidence showing how they ruled out the connecting-rod bearings, crankshaft, or a problem associated with the vehicle’s prior engine recall when it originally came in making this serious engine noise. So far, I have not been provided documentation showing bearing measurements, photographs, physical inspection findings, oil analysis, teardown findings, or other mechanical evidence demonstrating that the recalled engine components were inspected and ruled out. Instead, Goodson has emphasized that the recall had previously been performed by another Acura dealership and that Acura’s system showed no open recall. That does not answer the question. A recall being marked “completed” in a computer system does not establish that the engine was mechanically sound when we later brought the vehicle to Goodson with a loud knocking/banging complaint. Nor does it explain what testing Goodson performed before concluding that the high-pressure fuel pump was responsible for the noise. This is what concerns me most: we brought them a vehicle making a serious engine noise, specifically raised the prior engine-bearing recall, paid for a professional diagnosis, were told the issue was the high-pressure fuel pump, and the vehicle was returned to us. The engine then failed before that fuel pump was ever replaced. My wife was driving this vehicle. A serious internal-engine failure at highway speed can present an obvious safety risk. We took the vehicle to an Acura dealership precisely because we wanted the abnormal noise professionally evaluated before something worse happened. I am not asking anyone reading this review to simply accept my conclusion about what caused the engine failure. I am asking Goodson to produce the diagnostic evidence supporting the conclusion they gave us before the engine failed. If a dealership tells a customer that a serious knocking engine noise is caused by a fuel pump rather than a potentially dangerous internal-engine problem, there should be objective diagnostic evidence supporting that determination. I will update this review if Goodson provides the requested diagnostic records, photographs, measurements, technician findings, or a substantive explanation of how the internal-engine components were ruled out. More

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Goodson Acura has been our go-to for 13 yrs. Great service. They keep my 13 yr old RDX running. Very clean facility. I love the bathrooms as much as I love my service rep. Great service. They keep my 13 yr old RDX running. Very clean facility. I love the bathrooms as much as I love my service rep. More

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The personalized care I received was exceptional from management to service department. Great customer service was given from the time I called in until my car was returned. Thank you Goodson Acura for h management to service department. Great customer service was given from the time I called in until my car was returned. Thank you Goodson Acura for honoring your pledge to take care of your customers. More

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The team is amazing! ! This is our forth car and Adam and the team is amazing!! ! This is our forth car and Adam and the team is amazing!! More

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I bought my new MDX at Goodson Acura and the entire experience was a breeze. Adam Willams was friendly, knowledgeable, never felt any pressure. experience was a breeze. Adam Willams was friendly, knowledgeable, never felt any pressure. More

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Courtney was an excellent sales agent. He helped us find the best financing and found several options for an "out the door" price we couldn't pass up. This is our 7th Acura. Goodson Acu He helped us find the best financing and found several options for an "out the door" price we couldn't pass up. This is our 7th Acura. Goodson Acura service dept. is top notch, and is one of the reasons we chose to continue doing business with Goodson. Goodson is not the closest Acura dealership to our home, but we gladly drive the extra distance to do business with Goodson Acura. Courtney is a great salesperson -- kind, honest, professional, and low-pressure. Highly recommend Courtney and Goodson Acura. 5-out-of-5 stars! More

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Best car buying experience! My sales person Adam was amazing! They got me in and out in a timely manner My sales person Adam was amazing! They got me in and out in a timely manner More

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My experience at Goodson Acura of Dallas was amazing. Ceante Ford was a great salesman. He was very knowledgeable of the Acura brand. I loved that part the most! I also had the opportunity to speak with Ceante Ford was a great salesman. He was very knowledgeable of the Acura brand. I loved that part the most! I also had the opportunity to speak with Brandon Johnson, the new car director. He explained a few financial options that would be best for me without any hesitation. Kevin in finance was amazing as well. This was my second time making a purchase with Acura. Overall, this was the best experience! I would like to express my gratitude to the team at Goodson Acura of Dallas. Thank you! More

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An excellent buying experience. I was particularly appreciative of the no-pressure environment and Adam Williams was friendly, honest and professional. Everyone I met was a pleasu I was particularly appreciative of the no-pressure environment and Adam Williams was friendly, honest and professional. Everyone I met was a pleasure to talk to. The dealership is spotless and if you need to wait, their lounge is really nice with space to work if you need to. More

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Always a pleasure dealing with the staff at Goodson Acura. Service is always good and prompt Acura. Service is always good and prompt More

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