Jordan Rathman | Page 42

Norma7Mendoza responded

Your service section failed to fix my vehicle and could not provide solutions to the issue I brought it in for nor new issues that they found and/or caused. I went in because I had a stability track issue (vehicle shutting off & notification wouldn’t go away). The service team stated the catalytic converter was the cause and I needed to fix that for a total of over $1,800. I agreed to pay the amount and the repair began, however, during this period I was informed that another issue was discovered (exhaust manifold) and that it needed to be fixed at an extra $473.24. I once again agreed and waited for my vehicle for a couple of days. When I finally went to go pick up my car I noticed that my gas indicator was not working, which it was prior to me sending it in for service. Mind you, I’ve never had an issue with it before. So, I showed the mechanic that had worked on my car, he said he didn’t know why that happened but that I needed to leave my vehicle there to have it looked at again, which I did. After a week, I was Informed that I needed to pay an extra $783 to have the gas indicator fixed, again an issue that I didn’t have or cause prior to me leaving my vehicle at the dealership. I said I wasn’t going to pay for the mechanic’s error since my vehicle never had that issue before. The service manager, Sergio Rivas, then called me to say that if I wanted to have my car fixed I needed to pay the $783 or I needed to come pick up my vehicle as it was issue and all. I finally picked up my vehicle after speaking to the manager, Luis Menjivar, who had indicated that all my issues had been fixed. However, when I drove off the lot within five minutes the stability track issued appeared again. From there, I immediately turned around and returned the vehicle, but I was informed that I would need to pay an extra $200 to have the vehicle inspected yet again because “the mechanic needs to get paid. He doesn’t work for free”. I didn’t say anything and just left the vehicle there. A couple of days later I was informed that the issue was now the fuel pump. From there I decided I did not trust that service group/dealership any longer…felt like they were just trying to get me to waste more money and time without giving a real solution…and picked my vehicle up. The stability issue still exists (vehicle turns off)!! This dealership wasted a lot of my time and money off of their incompetence. I would not recommend this dealership and am only giving them one star since that is the lowest rating possible.

Chevrolet of Culver City responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Chevrolet of Culver City responded

Hi, we're happy you found our staff to be so supportive during your experience here at Culver City Chevrolet. We hope you have a great day!

Chevrolet of Culver City responded

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We hope you have a great day!

Chevrolet of Culver City responded

Hi, we're happy you found our staff to be so supportive during your experience here at Culver City Chevrolet. We hope you have a great day!

Chevrolet of Culver City responded

Hi there, thank you so much for your positive comments about Culver City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

Lily responded

:)

Chevrolet of Culver City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Culver City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

Chevrolet of Culver City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Culver City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

Chevrolet of Culver City responded

Hi, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!