Jordan Rathman
Jordan Rathman at Chevrolet of Culver City

Jordan Rathman | Page 57

Service Drive Manager

Chevrolet of Culver City

6101 W Slauson Ave
Culver City, CA 90230

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4.6
592 Reviews
4.6

592 Reviews

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592 Reviews of Jordan Rathman

May 28, 2021

Dealership Rating
Employee Rating

Worst service. The girl in service starts to scream at me and gave me attitude when i kindly ask when my car will be ready since it was past the time they told me. I will not come back. I had an appointment More

by ZM16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 02, 2021

Chevrolet of Culver City responded

We've noted your concerns and discussed what we can do to improve these processes. You’re absolutely correct, the oil change should not have taken that long, and service time varies for many reasons not connected to the actual task, but it's our job to minimize your inconvenience -- or eliminate it entirely. We're working on that. Please don't hesitate to call us at (424) 216-7438 if you have any other questions or concerns. – Customer Service, Michelle M.

May 27, 2021

Dealership Rating
Employee Rating

I had an amazing experience with Chevy Culver City, I plan to keep coming back there, Jordan R., answer all the questions I thought I had, simply amazing More

by TahoeG2021
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 28, 2021

Chevrolet of Culver City responded

It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Culver City Chevrolet! - Customer Service, Michelle M.

May 27, 2021

Dealership Rating
Employee Rating

They get stuff done and it might not be the cheapest solution but they get it done quickly and professionally. All good, thank you very much More

by Theo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2021

Chevrolet of Culver City responded

It is great to hear everything was done quickly and to your satisfaction, Theo! Thank you, and have a fantastic day! - Customer Service, Michelle M.

May 26, 2021

Dealership Rating
Employee Rating

The dealership failed to meet the requirements of Chevrolet’s tire price matching guarantee. They also no longer provide a ride or pay for an Uber if you are not waiting for service. More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michelle Montiel

May 28, 2021

Chevrolet of Culver City responded

We appreciate your review, and appreciate you giving us the chance to improve by providing us with this feedback. We would like the opportunity to make this up to you. Please contact me at (424) 216-7438 so we can make your experience a positive one. – Customer Service, Michelle M.

May 28, 2021

Carl responded

Michelle, Your phones are apparently still down, so there is no way to reach you. I have left two messages for you with the receptionist, as that is apparently the only working number at your dealership, and e-mailed you twice. You have not responded to any of my e-mails or messages. I now have an assigned member of the GM customer engagement team, but if you'd like to resolve this issue without their assistance, please reach out to me. I am still hoping that your dealership is willing to honor Chevrolet's tire price matching guarantee policy. Thanks

May 26, 2021

Dealership Rating
Employee Rating

My service was much better than last time. Jordan helped me out with a payment plan. But my car still has a small jerk when it idles. Thanks! More

by LATISHA1195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2021

Chevrolet of Culver City responded

Thank you so much for sharing your kind words about Jordan. We value your business and look forward to seeing you in the future! Thanks again! - Customer Service, Michelle M.

May 25, 2021

Dealership Rating
Employee Rating

Knowledgeable, friendly staff that made the whole service very painless. Flexibility in scheduling appointments. They did a great job and even charged my car for me before I picked it up. More

by kp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2021

Chevrolet of Culver City responded

Thank you! We sincerely appreciate you taking the time to let us know how our service team is doing. They will be very happy to hear your positive comments. Thanks again for choosing Culver City Chevrolet! - Customer Service, Michelle M.

May 22, 2021

Dealership Rating
Employee Rating

Manager Jose is Garbage..He needs CUSTOMER SERVICE TRAINING..The only thing is that there's a great staff doing his job...!!! Ruben Great Service.. More

by ariel220.ab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ruben Barrera, Luis Navarrete

May 25, 2021

Chevrolet of Culver City responded

Thank you for reaching out to us about this. We’d like to hear more about your experiences with us and how we can improve. Please call us at (424)216-7438 at your convenience. – Customer Service, Michelle M.

May 22, 2021

Dealership Rating
Employee Rating

Jordan was amazing, she was helpful, and friendly. Was informed about the vehicles issues. So thank you it was a pleasant experience. I will be coming back , thanks again More

by MANNYARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2021

Chevrolet of Culver City responded

Thank you! We are very lucky to have Jordan on our team. She will be delighted to hear your review! Thanks again for choosing Culver City Chevrolet. - Customer Service, Michelle M.

May 21, 2021

Dealership Rating
Employee Rating

Jordan was excellent and helped me get the work i needed done under warranty and as quick as possible. Great experience at Culver City Chevrolet. More

by jarimpersonlynn
Recommend Dealer
Yes
May 24, 2021

Chevrolet of Culver City responded

Thank you for your kind words about Jordan. We’re glad you had an excellent service experience. Please let us know how we can help again in the future! - Customer Service, Michelle M.

May 18, 2021

Dealership Rating
Employee Rating

Work performed quickly. Jordan the service manager followed up on all my questions. I left a message with service tech after picking up the car right before closing and he assured me that the needed r More

by BROCKWATSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 19, 2021

Chevrolet of Culver City responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by Jordan and our service team! Please let us know if there is anything else we can do for you. Thanks again! - Customer Service, Michelle M.

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