Jordan Waters | Page 34

Best service experience and awesome prices. I highly recommend Shottenkirk Honda of Cartersville! Go see then for auto service needs!! I highly recommend Shottenkirk Honda of Cartersville! Go see then for auto service needs!! More

by TFORD09 Verified Customer Verified Customer

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I prefer Honda parts on my Accord Touring, which is why I come to the dealership. When I made my appointment, I indicated I needed new rotors. About 2 hours after I arrived, I was told they would have to ord come to the dealership. When I made my appointment, I indicated I needed new rotors. About 2 hours after I arrived, I was told they would have to order the Honda rotors and they wouldn't arrive until the next day. Since I had taken the day off work to have my brakes done, I couldn't come back the next day. The alternative was a non-Honda brand that costed more, so that's what I settled for. I know for next time that making an appointment ahead of time is not enough. I need to talk to a live person to make sure what I need is in stock. Imagine paying more for the non-Honda brand. hong kong phooey! Jordan Waters was excellent, though! More

by NANCYDROO Verified Customer Verified Customer

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I've only had service done twice now since buying our ridgeline but both times have been extremely pleasant with Jordan. She is very professional, friendly, and knowledgeable. I cannot say enough about ridgeline but both times have been extremely pleasant with Jordan. She is very professional, friendly, and knowledgeable. I cannot say enough about her service. She is a keeper. More

by DRBLUMSACK Verified Customer Verified Customer

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Takes to long to get a appointment when I need it, and the wait for express oil change is too long. the wait for express oil change is too long. More

by JRFREWER Verified Customer Verified Customer

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Oil change took two hours with an appointment. Service did not reset the maintenance minder and dash display. Service did not reset the maintenance minder and dash display. More

by jimmoore122 Verified Customer Verified Customer

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Mirrors adjusted out of use at service No side alert Service not re set Almost got side swiped I paid $175.00 labor for my 15,000 service Service slow, compared to Toyota Service not re set Almost got side swiped I paid $175.00 labor for my 15,000 service Service slow, compared to Toyota More

by hood4788 Verified Customer Verified Customer

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I’m highlighting dissatisfied with service I received from Shottenkirk Honda in Cartersville yesterday April 13, 2023. I came in for a regular oil change. I’ve been getting my oil changed with your deale from Shottenkirk Honda in Cartersville yesterday April 13, 2023. I came in for a regular oil change. I’ve been getting my oil changed with your dealership ever since I bought my car back in 2012 so that’s over 10 years of service. I was notified by Jordan Waters that my strip drain bolt was stripped and I could get a new plug or a new oil pan. If it was stripped you all “ Shottenkirk Honda of Cartersville” done it. I never get my oil changed by anyone else. Therefore I’m very upset that I had to pay a total of $250.09 for this issue when I came in for a regular oil change. I understand that times are hard, however to just up charge a person I will even go as far as to say a female because of an issue that was caused by your company is highly disappointing. I also came in at 8:00am and wasn’t done until 11:00am which made me late for work. Not one time was I offered a ride to work a device vehicle of nothing. I was just told several times it’s almost ready three hours later. This matter has me very upset and I have a good mind to let a lawyer take a look at this to see if I have a case. It’s not right that I had to pay for something that you guys did. It’s also not right that I had to wait three hours without being offered a ride or loaner vehicle. Not to mention this $19.00 miscellaneous charge that was added to the order for what? Therefore I don’t want to complete a survey because it was an awful experience and I honestly know I was taken advantage of. Best Regards, Dr. Kajuna Washington More

by KAJUNAWASHINGTON Verified Customer Verified Customer

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Through good times and not-so-good (pandemic, shutdowns, microchips, etc.), this dealership just gets better and better. Service remains tops and sales as well. I have a great working relationship with Sr microchips, etc.), this dealership just gets better and better. Service remains tops and sales as well. I have a great working relationship with Sr. Sales Rep/Award Winner Bob Corley and with Mgr Kevin Dowdy. In Service, Jordan Waters worked my most recent visit with total professionalism...pretty good for one of the newer reps there. Shout outs to the rest of that good crew! Best in Georgia! More

by CHUCKAH Verified Customer Verified Customer

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Great service. It was quick and Jordan kept me updated through the process. She was the best. It was quick and Jordan kept me updated through the process. She was the best. More

by FELICIADAMRON Verified Customer Verified Customer

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Oil change was quick and easy. Almost too quick, I was hoping to get more paper work done than I did. They also provided wifi which made it an easy wait. Almost too quick, I was hoping to get more paper work done than I did. They also provided wifi which made it an easy wait. More

by AUSTINSWANSON0 Verified Customer Verified Customer

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